8.0 Project Quality Management

Question 1

what is 8.0 project quality management?

Answer 1

• the processes for incorporating the organization’s quality policy regarding planning, managing and controlling PROJECT and PRODUCT quality requirements in order to meet stakeholders’ objectives
• supports continuous processes improvement activities

Question 2

what are the 8.0 project quality management processes?

Answer 2

8. 1 plan quality management
9. 2 manage quality
10. 3 control quality

Question 3

what are the key concepts for 8.0 project quality management?

Answer 3

1. applies to all projects, regardless of the nature of their deliverables
2. quality measures and techniques are specific to the type of deliverables
3. quality and grade are not the same
4. prevention is preferred over inspection

Question 4

what is quality?

Answer 4

the degree to which a set of inherent characteristics fulfill requirements

Question 5

what is grade?

Answer 5

a category assigned to deliverables having the same functional use but different technical characteristics

Question 6

what is cost of quality (COQ)?

Answer 6

includes all costs incurred over the life of the product by:

1. investment in preventing nonconformances to requirements
2. appraising the product or service for conformance to requirements
3. failing to meet requirements (rework)

Question 7

what are the 5 levels of quality management?

Answer 7

1. let customer find defects (most expensive)
2. detect and correct defects before deliverables sent to customer
3. quality assurance examines and corrects process
4. incorporate quality into planning and designing
5. culture aware and committed to quality processes/products

Question 8

what are trends and emerging practices for 8.0 project quality management?

Answer 8

1. customer satisfaction
2. continual improvement (plan-do-check-act PDCA)
3. management responsibility
4. mutually beneficial partnership with suppliers

Question 9

what are tailoring considerations for 8.0 project quality management?

Answer 9

1. policy compliance and auditing
2. standards and regulatory compliance
3. continuous improvement
4. stakeholder engagement

Question 10

what are considerations for agile/adaptive environments?

Answer 10

1. call for frequent quality and review steps
2. recurring retrospectives
3. focus on small bathes of work (uncover inconsistencies/quality issues earlier when cost of change is lower)