13.2 Plan Stakeholder Engagement (Stakeholder MGMT)

Question 1

what is 13.2 plan stakeholder engagement?

Answer 1

developing approaches to involve project stakeholders based on their needs, expectations, interests and potential impact on the project

Question 2

what is the key benefit to 13.2 plan stakeholder engagement?

Answer 2

provides an actionable plan to interact effectively with stakeholders

Question 3

when is 13.2 plan stakeholder engagement performed during a project?

Answer 3

periodically as needed

Question 4

13.2 plan stakeholder engagement - inputs (6)

Answer 4

1. project charter
2. project management plan (3)
3. project documents (6)
4. agreements
5. EEFs
6. OPAs

Question 5

what project management plan inputs are relevant to 13.2 plan stakeholder engagement? (3)

Answer 5

a. resource management plan
b. communications management plan
c. risk management plan

Question 6

what project document inputs are relevant to 13.2 plan stakeholder engagement? (6)

Answer 6

a. assumption log
b. change log
c. issue log
d. project schedule
e. risk register
f. stakeholder register

Question 7

what EEFs inputs are relevant to 13.2 plan stakeholder engagement? (6)

Answer 7

1. organizational culture, political climate, governance framework
2. personnel administration policies
3. stakeholder risk appetites
4. established communication channels
5. global regional or local trends, practices or habits
6. geographic distribution of facilities and resources

Question 8

what OPA inputs are relevant to 13.2 plan stakeholder engagement? (6)

Answer 8

1. social media, ethics and securities policies
2. issue, risk, change and data management policies
3. communication requirements
4. development, exchange, storage and retrieval of information guidelines
5. lessons learned repositories (preferences, actions, stakeholder involvement)
6. software tools required

Question 9

what are trigger situations that require an update to the plan in 13.2 plan stakeholder engagement? (4)

Answer 9

1. start of new phase of project
2. changes to organizational structure
3. new individuals or groups become stakeholders
4. outputs of other process areas cause a review

Question 10

13.2 plan stakeholder engagement - tools and techniques (6)

Answer 10

1. expert judgement
2. data gathering (benchmarking)
3. data analysis (2)
4. decision making (prioritization/ranking)
5. data representation (2)
6. meetings

Question 11

what data analysis tools and techniques are relevant to 13.2 plan stakeholder engagement? (2)

Answer 11

a. assumption and constraint analysis

b. root cause analysis

Question 12

what data representation tools and techniques are relevant to 13.2 plan stakeholder engagement? (2)

Answer 12

a. mind mapping

b. stakeholder engagement assessment matrix

Question 13

what is mind mapping

Answer 13

visually organize information about stakeholders and relationships

Question 14

what is a stakeholder engagement assessment matrix?

Answer 14

shows comparison between current engagement level and desired engagement level for project success

1. unaware
2. resistant
3. neutral
4. supportive
5. leading

Question 15

13.2 plan stakeholder engagement - outputs (1)

Answer 15

1. stakeholder engagement plan

Question 16

what is the stakeholder engagement plan?

Answer 16

1. component of project management plan
2. ID’s strategies and actions to promote involvement of stakeholders in decision making and execution
3. formal or informal
4. highly detailed or broadly framed