Video Study Guide: Tough Bosses (Daniels)

Question 1

Tough bosses often use negative reinforcement and punishment to manage their employees. Supervisors will likely see an immediate response, but in the long run, people will not do their best.

Instead, people will do enough to _____ the negative interaction.

Answer 1

escape

Question 2

For supervisors to understand the difference between when to use positive or negative consequences, it is helpful when they understand the _____ of human behavior.

Answer 2

science

Question 3

Someone who is nice ALL THE TIME is also not likely to be effective. Which of the following examples does Daniels mention that can help explain why?

Nice bosses just want people to like them, but they don’t always create more productive workers.

People want to talk to the nice supervisors so much that they don’t actually get their work done.

There are occasions that require someone to say, “no, don’t do that.”

Just because someone is nice doesn’t mean you can learn anything from them.

Answer 3

There are occasions that require someone to say, “no, don’t do that.”

Question 4

Which of the following examples does Daniels state as problematic when recognizing Employee Stars?

(Select all that apply)

Everyone should feel their performance is important.

We want everyone to feel they have a part to play.

Having stars segregates the work place.

Having stars competes with notion of team work.

Answer 4

all of the above

Question 5

According to Daniels, which of the following variables help create EXPERTS in the field?

(Select all that apply)

Focus on people who have inherent ability to pick up new skills very quickly.

Focus on skill development in training, and we can teach anyone to be an expert.

Focus on deliberate practices and ongoing training.

Focus on hiring people with higher IQ.

Answer 5

Focus on skill development in training, and we can teach anyone to be an expert.

Focus on deliberate practices and ongoing training.