Training, Supervising, Motivating Staff (Reid) Flashcards
What does Reid say are the bottom line objectives when supervisors and consultants work with staff?
-taking action to _____ inadequate staff performance
-creating and maintaining a desirable working _______
improve
environment
Reid states that his approach to staff training isn’t a quick fix. Why does he say that, in the long run, it is still the best training option?
(Select all that apply)
The program is effective at changing staff performance.
If the program is consistently followed, the amount of effort and time needed will decrease.
If the program is implemented correctly, it will lead to happier staff.
The program is an evidence-based approach to supervision and consultation.
If the program is consistently followed, the amount of effort and time needed will decrease.
The program is an evidence-based approach to supervision and consultation.
The program is effective at changing staff performance.
Reid describes the _____ and ______-based staff training procedures he discusses in the video as acceptable, supporting, and correcting.
partial (maybe performance and competency)
performance
competency
What steps are important to consider when approaching supervision and consultation?
(Select all that apply)
Specify staff performance in terms of actual work behavior.
Support proficient staff performance.
Monitor how well staff are performing their job.
Specify consumer outcomes.
all of the above
What is important to do when specifying staff performance in terms of work behavior?
(Select all that apply)
A supervisor should be able to observe what staff are doing without the staff knowing that they are being watched.
A supervisor should be able to walk in and immediately determine that staff are doing what they need to do in that situation.
The work behavior should be meaningful so that the staff feel motivated to work hard on their current task.
The work behavior should be related to obtain the consumer outcome that is wanted at that time.
A supervisor should be able to walk in and immediately determine that staff are doing what they need to do in that situation.
The work behavior should be related to obtain the consumer outcome that is wanted at that time.
What competency-based training steps should be used when training staff?’
-_______ exactly what staff should do.
-Give staff a _____ summary of what to do.
-________ the actual task staff need to do. (Hint: two words)
-_____ staff perform the task on the job.
describe
written
role play
observe
Most people don’t like to have their performance monitored by others. Reid says that if supervision and training are practiced well, staff will look forward to the supervisor coming in and monitoring their performance. Why is that?
(Select all that apply)
The supervisor will recognize their good performance and let the staff know they recognize it.
The supervisor has a good relationship with the staff and will make them feel at ease while being monitored.
The staff knows the supervisor provides rewards for the staff during each observation regardless of how the staff member performs.
The staff know what is expected of them, what the supervisor is looking for, and how to do it.
The supervisor will recognize their good performance and let the staff know they recognize it.
The staff know what is expected of them, what the supervisor is looking for, and how to do it.
What steps should a supervisor follow when monitoring staff performance?
(Select all that apply)
The supervisor should let staff know when they are leaving.
The supervisor should greet staff when arriving to monitor.
The supervisor should make sure to monitor sensitive situations.
The supervisor should provide feedback to staff quickly.
The supervisor should let staff know when they are leaving.
The supervisor should greet staff when arriving to monitor.
The supervisor should provide feedback to staff quickly.
______ is so important in staff training because it allows supervisors to reinforce proficient performance and it gives supervisors a chance to correct or improve performance.
feedback
What steps should supervisors follow when holding feedback meetings with staff?
(Select all that apply)
Specify what the staff was observed doing correctly.
Give staff an opportunity to ask questions.
Summarize what the staff need to improve on.
Start on a positive note.
all of the above
How does Reid’s feedback protocol help supervisors overcome any awkwardness they may feel about providing feedback to staff?
(Select all that apply)
Specifying what staff do well gives the supervisor credibility.
Staying on task will make meetings more organized and they will be over with faster.
It will make staff believe you are more experienced and they will listen to you.
It is a performance skill that the supervisor will become more fluent with the more they use it.
Specifying what staff do well gives the supervisor credibility.
It is a performance skill that the supervisor will become more fluent with the more they use it.
The following are important steps to take regarding
_________- management:
Provide specific feedback regarding how staff can improve their performance.
Give corrective feedback repeatedly if no improvement in performance is seen.
Use disciplinary action if staff do not improve after repeated corrections.
If everything else doesn’t work, take severe disciplinary action to remove the staff.
corrective
The following are some things that supervisors can do to help make a work environment enjoyable and motivating:
-Help staff out from time to time.
-Provide positive feedback to staff regarding specific work performance.
-Interact with staff in a pleasant and ______ way.
respectful
The following are some ways supervisors can enhance the work environment:
-Provide opportunities for formal recognition
-Give ____ praise
-Provide praise about staff when they are not present
impromptu
