Performance Management (DiGennaro Reed & Henley)

Question 1

Opportunities for ______,
_____ quality of life,
consumer _____,
and staff-consumer ____ may be compromised when staff receive poor training and insufficient performance management practices.

Answer 1

teaching
consumer
engagement
interactions

Question 2

Ideally, organizations would make which of the following available or required?

(Select all that apply)

in-service training
preservice training
performance management
post-service debriefing
ongoing professional development

Answer 2

in-service training
preservice training
performance management
ongoing professional developmen

Question 3

Why is it necessary for organizations to allocate resources to ongoing staff support, professional development, and performance management?

(Select all that apply)

Ensure documentation of training is acquired to meet insurance requirements.

Ensure skills maintain over time.

Improve rapport between team members.

Ensure staff acquire skills necessary to serve diverse clients with various needs.

Answer 3

Ensure skills maintain over time.

Ensure staff acquire skills necessary to serve diverse clients with various needs.

Question 4

What design was used in the current study?

Answer 4

survey

Question 5

The most commonly endorsed type of ongoing or in-service training was ______ and lectures offered at the place of _______.

Answer 5

workshops
employment

Question 6

Research has shown verbal instructions and written instructions (does/does not) produce desired changes in performance and are less/more
acceptable to staff?

Answer 6

does not
less

Question 7

What are some potential outcomes if supervisors are not prepared to supervise others?

(Select all that apply)

turnover
burnout
stress

Answer 7

all of the above

Question 8

Time off, conference attendance, preferred shifts, and other training were types of _____ reported

Answer 8

incentives

Question 9

The authors recommend that ____ -based instruction include the following that will allow the trainer to maximize _____ training time?

include didactic instruction
voice-over narration
video models of correct performance
guided notes

Answer 9

video
face to face

Question 10

What recommendations are made regarding incentives?

(Select all that apply)

Allow supervisors to predict employee preferences for rewards.

Make incentives contingent on profit alone.

Ensure that incentives are available frequently.

Ensure that incentives are contingent on desired work behavior.

Answer 10

Ensure that incentives are available frequently.

Ensure that incentives are contingent on desired work behavior