MOD 10. RPG Chapter 6 - Supporting Proficient Performance Flashcards
What is the most common reason people take a job in human services?
It’s the best job they can find at the time.
They want to become a program supervisor.
It appears to be interesting work.
There is an inherent desire to work with individuals with disabilities.
It’s the best job they can find at the time.
Why should supervisors actively support quality work performance?
(Select all that apply)
Supporting quality work emphasizes who is the boss and who is the employee.
Third party funding agencies will not pay for direct care staff hours, unless they are actively supported by a direct supervisor.
A direct care position can be very frustrating.
Staff are likely to feel good about their work.
A direct care position can be very frustrating.
Staff are likely to feel good about their work.
What is positive or supportive feedback?
(Select all that apply)
stating the quality of work with approval
stating approval or praise
stating the quality of work
all of the above
There are 7 steps in the protocol for providing feedback. If the supervisor says, “When the client begins to communicate, model the correct word faster and more clearly,” this is step ______.
four
There are 7 steps in the protocol for providing feedback. If the supervisor says, “Practice this skill this week and I will come watch again on Monday,” this is step ______.
six
What are the benefits when a supervisor provides descriptive positive feedback about a very specific behavior?
(Select all that apply)
demonstrates that the supervisor is knowledgeable about how well the staff member exhibited the behavior of concern
demonstrates that the supervisor knows a lot about the behavior of concern
helps the staff to gain respect for the supervisor, as indicated by his/her demeanor during the meeting
helps the supervisor to gain confidence when providing feedback
helps to set the stage for the positive-negative-positive feedback “sandwich”
demonstrates that the supervisor is knowledgeable about how well the staff member exhibited the behavior of concern
demonstrates that the supervisor knows a lot about the behavior of concern
helps the staff to gain respect for the supervisor, as indicated by his/her demeanor during the meeting
helps the supervisor to gain confidence when providing feedback
Sincere feedback is more likely to be effective feedback. What can a supervisor do if staff is uncomfortable receiving sincere feedback?
Explain why sincere feedback is effective.
Provide only vague feedback.
Stop providing feedback.
Provide just a few compliments at first.
Provide just a few compliments at first.
Why is it important to consider formal written feedback when pointing out something a staff member can improve upon?
(Select all that apply)
Group feedback is inappropriate when not everyone did a good job.
Having a permanent product of insufficient work performance may be useful if more serious action is required later on.
This may enhance the importance of the feedback to the staff member.
Frequent formal feedback is the only feedback that supports proficient work behaviors.
Having a permanent product of insufficient work performance may be useful if more serious action is required later on.
This may enhance the importance of the feedback to the staff member.
Some important components of written feedback are:
-The staff member’s name should be correctly spelled.
-It should be sincere.
-It should be based on behaviors that the _____ directly observed.
-It should be provided soon after the work performance was observed.
supervisor
Why should group feedback be avoided if one or more staff members did not perform a task proficiently?
(Select all that apply)
Staff who did perform the task proficiently may resent the individual who did not.
Staff may believe that the supervisor is not aware of who is performing the task proficiently.
The staff member who did not perform the task proficiently will likely continue in that manner.
Staff may lose respect for the supervisor.
all of the above
What are some advantages of outcome-based feedback?
(Select all that apply)
It increases flexibility for the supervisor.
It may increase work enjoyment for staff.
It helps the feedback to be perceived as sincere.
It is applicable for all staff duties.
It demonstrates to staff that their work is having an important result.
It increases flexibility for the supervisor.
It may increase work enjoyment for staff.
It helps the feedback to be perceived as sincere.
It demonstrates to staff that their work is having an important result.
