RPG Chapter 5 - Monitoring Performance

Question 1

Systematically and objectively observing the quality of staff performance describes what it means to _____ staff performance.

Answer 1

monitor

Question 2

Monitoring staff performance should be an ongoing activity? What does this mean?

It is not a single step task but should be conducted as a regular responsibility of the supervisor.

It is a single step task conducted once per year.

It is not a single step task but takes many steps to complete.

Answer 2

It is not a single step task but should be conducted as a regular responsibility of the supervisor.

Question 3

A supervisor should monitor recently trained skills or areas where corrective action has taken place _____ frequently, at least several times per ________.

Answer 3

more
week

Question 4

As it requires no prepared tool and can occur at any time of the staff workday, a supervisor should conduct _____ training every day.

Answer 4

informal

Question 5

Monitoring on an unexpected and unpredictable schedule, monitoring staff as soon as the supervisor enters the workplace, and providing frequent observations are some effective ways to reduce ______ to monitoring by a supervisor?

Answer 5

reactivity

Question 6

Why is it important for the supervisor to greet staff when entering a room to conduct an observation?

(Select all that apply)

greeting staff is likely to make the observation pleasant for the staff

it is common social courtesy to provide a greeting

not providing a greeting is disrespectful to staff

this will increase staff reactivity

greeting is likely to increase staff acceptance of the observation

Answer 6

greeting staff is likely to make the observation pleasant for the staff

it is common social courtesy to provide a greeting

not providing a greeting is disrespectful to staff

greeting is likely to increase staff acceptance of the observation

Question 7

After the observation is over, what should the supervisor do?

(Select all that apply)

slip out quietly and inconspicuously

pleasantly acknowledge the staff

thank the staff member for putting up with the observation

provide some positive feedback

Answer 7

pleasantly acknowledge the staff

thank the staff member for putting up with the observation

provide some positive feedback

Question 8

Going on site and observing how well staff perform specified duties is a way of monitoring staff performance. It is an example of ______ monitoring.

Answer 8

formal

Question 9

Why is it useful for staff to observe and evaluate supervisors performing tasks?

(Select all that apply)

demonstrates that quality work is expected of both supervisors and staff

reduces the “we” vs. “they” perception

reduces staff perception of being singled out

demonstrates that supervisors must also be proficient at the task

Answer 9

all of the above

Question 10

Which of the following promote staff acceptance of formal monitoring?

(Select all that apply)

providing delayed feedback
providing a greeting when the supervisor arrives
providing immediate feedback
stopping an observation if potentially harmful or embarassing events arise
surprising staff with observations to prevent anxiety

Answer 10

providing a greeting when the supervisor arrives

providing immediate feedback

stopping an observation if potentially harmful or embarassing events arise