RPG Chapter 8 - Correcting Nonproficient Performance

Question 1

One way to minimize problematic staff performance is to provide all steps of evidence-based supervision on a _____ basis.

Answer 1

routine

Question 2

Some of the more common reasons for non-proficient performance include:

-lack of necessary items (e.g., a notebook, transportation)
-lack of motivation
-lack of _____

Answer 2

skills

Question 3

The feedback provided to support proficient performance should be the same as the feedback to correct non-proficient performance due to lack of _______.

Answer 3

motivation

Question 4

When correcting staff performance, it is important to also point out proficient performance. Why does your text state this is important?

(Select all that apply)

Consistent identification of positive performance will make it less likely the staff will retaliate if more serious discipline steps are taken.

The overall feedback session is more likely to be viewed as positive.

Staff are more likely to fix problematic performance if the supervisor commends other performance.

This balances the feedback session and staff are less likely to say the supervisor was overly critical.

Answer 4

Consistent identification of positive performance will make it less likely the staff will retaliate if more serious discipline steps are taken.

The overall feedback session is more likely to be viewed as positive.

This balances the feedback session and staff are less likely to say the supervisor was overly critical.

Question 5

When all other supervisory procedures failed to correct the problem, the final strategy should be ____ action.

Answer 5

disciplinary

Question 6

To use disciplinary action effectively, all of the following are necessary:

-consistently implementing the evidence-based supervision steps
-carefully following all agency ____.
-letting executives know that a disciplinary action is about to occur
-awareness of the potential effects of the disciplinary action

Answer 6

policies