Mod 4 Chapter 3 RPG Flashcards
When specifying staff performance responsibilities, what should a supervisor focus on?
(Select all that apply)
specifying workplace behavior that may interfere with staff completion of clinical duties
specifying workplace protocol regarding timesheets, parking procedure, and dress code
specifying staff behavior necessary to ensure desired consumer outcomes are met
specifying performance review protocols such as raises, reimbursement and bonuses
specifying workplace behavior that may interfere with staff completion of clinical duties
specifying staff behavior necessary to ensure desired consumer outcomes are met
What are some reasons for clearly identifying staff performance responsibilities?
(Select all that apply)
Clearly specified staff performance consistently promotes diligent and quality work.
Staff cannot complete their job responsibilities if they don’t know what to do.
Supervisors need to know what staff-client interactions should look like.
Clearly specified staff performance consistently promotes diligent and quality work.
Staff cannot complete their job responsibilities if they don’t know what to do.
What are the criteria for specifying staff performance responsibilities?
(Select all that apply)
Job performance should be specified behaviorally.
Job performance should be observable.
Job performance should be defined, so two people can agree whether the or not the behavior occurred.
Job performance should be agreed upon by the supervisor and staff member.
Job performance should be specified behaviorally.
Job performance should be observable.
Job performance should be defined, so two people can agree whether the or not the behavior occurred.
Which of the following clearly specifies work responsibilities?
(Select all that apply)
Staff will complete all progress reports by the last Friday of the month.
Staff will return all phone messages within 24 hours.,
Staff will provide updates to supervisors.
Staff will give sufficient prior notice if they will be absent from work.
Staff will complete all progress reports by the last Friday of the month.
Staff will return all phone messages within 24 hours.,
To ensure that the supervisor can support staff performance, can objectively evaluate staff work, and can correct staff performance, it is important to describe performance responsibilities as ——- work behaviors.
Observable
A ________ is a list of behaviors necessary to perform a work duty.
(Hint: two words)
Performance checklist
A _______ schedule is an index of when, where and with whom job duties are expected to be performed.
(Hint: two words)
Work activity
Advantages of using a work activity schedule include:
-assisting staff who are ____assigned to work in an unfamiliar job setting
-identifying _____ that might prevent staff from successfully performing a job duty
-allow the ______ to successfully monitor if staff are successfully performing a job duty
-to help to clarify job expectations for staff
Temporarily
Obstacles
Supervisor
