Video Study Guide: Management Traps (Daniels)

Question 1

Which of the following statements does Daniels mention is commonly used for praise, but actually serves as a demotivator for employees?

Watch what your coworkers do, and do that too.

I was thinking about this, and next time let’s try:

You did a good job, but:

I know you can do better if you try harder.

Answer 1

You did a good job, but:

Question 2

Which of the following examples are sufficient for letting time pass before you address need for improvement?

(Select all that apply)

go down the hallway and come back

wait for the annual performance review

tell them as soon as you see something that needs correction

hang up the phone and then call back

Answer 2

go down the hallway and come back

hang up the phone and then call back

Question 3

The ratio of positive to negative statements recommended for better discipline and best achievements is for every one negative statement, you need ______ positive statements.

Answer 3

four

Question 4

Which of the following examples does Daniels mention as effects of giving people positive reinforcement for what they do well?

(Select all that apply)

Employees will get a better reputation with their coworkers, because they will see them receiving positive reinforcement from the supervisors.

Positive reinforcement takes care of things that are not done well, because people are focusing on what they are doing well.

Employees will want to do more things well after they receive positive reinforcement.

Positive reinforcement only works on some employees and should not be delivered to everyone.

Answer 4

Positive reinforcement takes care of things that are not done well, because people are focusing on what they are doing well.

Employees will want to do more things well after they receive positive reinforcement.

Question 5

Which of the following recommendations does Daniels provide to managers on how to handle situations that fall apart?

(Select all that apply)

Focus on an opportunity to improve.

Focus on what they did well.

Point out the mistakes to them so they know what they did wrong.

Ask them what they think they could improve on next time.

Answer 5

Focus on an opportunity to improve.

Focus on what they did well.

Ask them what they think they could improve on next time.