Study Guide: RPG Chapter 13 - Reducing Nonwork Behavior

Question 1

According to your text, pervasive
_____ behavior among staff can be problematic because it often indicates a poor-quality human service agency.

Answer 1

nonwork/off task

Question 2

In general, supervisors should resolve nonwork behavior in a(n)
_____ manner.

Answer 2

indirect

Question 3

All of the following recommendations are made for decreasing nonwork behavior:

-Specify the work behaviors staff should be doing instead.
-Increase supervisor _______ (how often staff see their supervisor)
-Return to the work site soon after providing feedback on nonwork behaviors.

Answer 3

visibility

Question 4

-Provide a written copy of the schedule.
-Describe the duties on the schedule.
-Demonstrate performance of the specified duties.
-Observe staff performing the work duties.
-Provide feedback to staff.

The supervisor can do all of the above to improve desired work behaviors when introducing a(n) _______ schedule for staff.

Answer 4

activity

Question 5

Why is it important for supervisors to understand what is occurring at work when evaluating nonwork activities?

Sometimes what looks like nonwork activities are actually work related.

Sometimes staff require a break from a physically challenging activity.

Sometimes staff only do what they are told to do when the supervisor is on site.

Answer 5

Sometimes staff require a break from a physically challenging activity.

Question 6

It is recommended to refrain from addressing nonwork behavior in which of the following situations?

when the staff member is a friend

when the staff member used to be a diligent worker, but has been less so recently

when the staff member is typically a diligent worker

Answer 6

when the staff member is typically a diligent worker

Question 7

What is an example of subtle nonwork behavior?

spending a lot of time subtly gossiping about other direct care staff

spending a lot of time thinking about nonwork activities while completing tasks related to work

spending a lot of time on one work activity to avoid other, important work activities

Answer 7

spending a lot of time on one work activity to avoid other, important work activities