Are you good @ complaining? Flashcards
Sector
It’s a particular area of business.
Are you good @ complaining? of course not, I’m British! I never complain even when I get a bad service. It’s just too embarrassing. You might be in a minority now, as it seems we British people are complaining more than we used to.
He talks about different sectors of consumer affairs.
Which sectors have most problems when it comes to keeping the complainry customer satisfied?
Inherent
Inherent means by it’s nature.
Inherent: it’s a natural part of sth, it’s usually used to describe a problem/risk that is unavoidable part of sth.
There are probably some inherent challenges within those sectors, they may have more impact on a day-to-day basis.
An inherent problem is a problem that is part of the nature of the thing itself.
Performing
We usually think the word of perform when we are talking about actors, musicians, but in a business sense to perform well/badly means to perform successful or not.
bad weather can affect transport. Travel & retail are performing well.
How people are actually making their complaints, but are modern methods taking over the traditional letters or phone calls?
Phoning & writing a letter are still dominant.
Dominant
They are still the main, most used methods for making a complaint.
Phoning or writing a letter are still dominant.
People are turning to social media as if their complaints is not dealt with.
Dealt with
To deal with sth, means to sort it, to fix it.
People are turning to social media as if their complaint is not dealt with, It tends to be used as an escalation point of people.
Escalation
When you escalate a complaint, you take it to a higher level.
People are turning to social media as if their complaint is not dealt with. It tends to be used as an escalation point of people
… it encourages a company to deal with the complaint.
No shame to get that one wrong, & no complaints from me!
