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Lil J Bae > TXFoN_927MisQ > Flashcards

TXFoN_927MisQ Flashcards

1
Q

Only these types of internet customers can add the Xumo Stream Box to their account.

A

New customers

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2
Q

How many profiles can a Xumo subscriber create

A

up to 5

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3
Q

OSHA requires approved eye wash stations at this minimum distance from storage and charging areas

A

25ft

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4
Q

When testing for battery voltage, the difference between batteries should not exceed this much voltage

A

0.3 VDC

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5
Q

Assign to zones that should generate an alarm when the system is armed and a trouble icon on the Touchscreen Controller when the system is not armed.

A

Trouble Day/Alarm Night

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6
Q

This was the year the Federal Communications Commission (FCC) adopted an engineering standard to ensure that all television stations broadcast the same format.

A

1941

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7
Q

Hard hats have an American National Standard Institute rating of this and are this class

A

Z89.1 Class E

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8
Q

This corresponds to the shortest wavelength in the visible spectrum

A

Violet

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9
Q

In order to pair a smart home device you will need a eligible gateway, compatible device. and subscription to self protection plus, Pro Protection or

A

Pro Protection Plus

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10
Q

During a outage a storm ready WiFi device may acchieve up to this in upload/download speeds

A

30/7

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11
Q

In order to have the proper WiFi signal the Storm-Ready device should be within this range of feet from the gateway

A

5 to 30 feet

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12
Q

Xfinity mobile offers these data plans

A

Unlimited, Unlimited Plus By the Gig

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13
Q

To explain in electronic terms, Common Path Distortion (CPD) is largely considered this when rust and oxidation on screws or connectors occur

A

A pn junction

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14
Q

CWDM

A

Coarse Wavelength Division Multiplexing

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15
Q

Plenum and riser cables must meet fire safety test standards in accordance with these two NFPA articles.

A

262 and 90A

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16
Q

The standard that covers each individual fiber color code for ease of identification

A

EIA/TIA-598 Color Coding Of Fiber Optic Cable

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17
Q

Is a non-continuous signal carrier that changes its output in discreetly timed steps of voltage level

A

Digital Transmission

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18
Q

Is a form of modulation in which the instantaneous value of the modulation signal varies the amplitude of the signal

A

Amplitude Modulation (AM)

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19
Q

This attempt is used when the customer has only provided their name and address.

A

Verification Code in text or email.

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20
Q

It was in this year that NBCUniversal won the broadcasting rights for the Olympic Games through 2032.

A

2014

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21
Q

What date was the 2024 Olympics Opening Ceremony celebration?

A

7/26/2024

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22
Q

This method uses closely spaced wavelengths, making transmitting multiple signals on the same fiber possible

A

Dense Wave Division Multiplexing (DWDM)

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23
Q

On an RPHY node these are the required type of fiber connectors used to connect to the SFP+

A

Two LC/UPC connectors

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24
Q

Originally helmed by David Letterman, and now by Seth Meyers, in what year did “Late Night” debut?

A

1982

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25
Q

Hardline cables come in these two types

A

Trunk and Feeder

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26
Q

These are maintenance tools with a flat open end for use in appropriate sizes

A

Fixed Wrenches

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27
Q

The Xfinity Home touchscreen comes with a battery back up with this capacity in hours

A

24

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28
Q

What month is Women’s History Month?

A

March

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29
Q

These are built in adjustment controls that allow continous adjustment of levels in discrete steps

A

Gain control Potentiometer

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30
Q

Connection Pro 1.0 uses this cradlepoint

A

AER1650

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31
Q

SPTS

A

Single Program Transport Stream

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32
Q

Name 4 categories of Hello Tech computer support.

A

Repair/help, New setup, Printer setup, Printer repair/troubleshoot.

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33
Q

Length of cable attached to the xCam

A

12 feet

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34
Q

The first location to attach the ground wire when bonding the cable drop.

A

Grounding Electrode

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35
Q

This was the year that Comcast launched our yearlong volunteerism program, Team UP, which takes the place of Comcast Cares Day.

A

2022

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36
Q

This will happen to the current if voltage is doubled on a circuit and resistance is not changed

A

It will increase

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37
Q

Defined as the number of cycles of an AC waveform that occur in one second in Hertz

A

Frequency

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38
Q

Your individual differences, characteristics and experiences that make you unique and distinct. These characteristics are both: 1. inherent - what you are born with. 2. acquired - influenced by the experiences you’ve had and the choices you’ve made.

A

Diversity

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39
Q

Refers to equal opportunity and the same levels of support for all groups, regardless of background.

40
Q

The unequal treatment of a person or group of people based upon a certain (perceived) identity.

A

Discrimination

41
Q

Button on the X1 Voice Remote that displays the Mini Guide

A

RIGHT arrow

42
Q

Cable must be fastened or clipped between this length if routed vertically.

A

30 to 36 inches

43
Q

How can a Internet Essentials customer get their getting started kit?

A

mail or by visiting a Xfinity store

44
Q

Internet Essentials customers who decline to use a Getting Started kit will have the option to schedule a Professional Installation for

45
Q

This technology is used between the headend and a legacy node to communicate with each other

A

Analog Intensity Modulation (AIM)

46
Q

This simple formula is used to determine cable loss

A

loss per 100ft x cable length

47
Q

Saturday Night Live takes the stage for the first time in this year.

48
Q

This is the loss on 150ft of series-6 cable with one 8-way splitter at 750 MHz

49
Q

What year did the FCC require systems to perform annual Cumulative Leakage Index Tests?

50
Q

Purchased XH sensors can be easily set up using this app

A

Xfinity app or Xfinity

51
Q

Pressing this button twice will turn on Voice Guidance for Xfinity Flex

52
Q

This section of an amplifier prepares the signal for the next round of insertion losses to attain the stations operational gain

A

Second Stage Gain

53
Q

The Circle of Success Awards are divided into what 3 key areas?

A

Innovation, Promoter, Customer Experience and Accelerator

54
Q

This ITG is used to troubleshoot customer reported issues with video equipment.

A

Equipment Issues

55
Q

This connector is used in high-vibration environments and has a threaded body

A

Ferrule Connector (FC)

56
Q

This IEC standard sets the requirements for connector quality

A

IEC 61300-3-35

57
Q

There is usually this much loss after a mechanical splice

A

0.2 to 0.25dB

58
Q

This ITG is used to troubleshoot customer reported issues with audio problems, closed captioning, and descriptive video service on set-top boxes.

A

General Audio Issues

59
Q

This ITG is used to troubleshoot customer reported issues with DVR errors on the set-top box and via the MY DVR Manager

A

DVR Issues

60
Q

This ITG is used to troubleshoot customer reported issues with video equipment.

A

Equipment Issues

61
Q

This ITG is used to troubleshoot no picture issues with or without an error message

A

No Picture Issue

62
Q

This ITG is used to troubleshoot customer reports with pictures quality, frozen image, or image reception.

A

Picture Quality

63
Q

Introduced in 2021, this XH plan is an easy-to-install, self-monitored home security solution within the Xfinity Home portfolio

A

Self Protection

64
Q

Self Protection security tier was introduced in this year

65
Q

Self Protection customers can customize their DIY home monitoring with Xfinity Door/Window sensors and

A

motion or motion sensors

66
Q

XH customers can purchase sensors at Xfinity Stores or by calling

A

1-800-Xfinity or 1-800-934-6489

67
Q

Purchased XH sensors can be easily set up using this app

A

Xfinity app or Xfinity

68
Q

Comcast Introduces XiOne “A New 4K, WiFi 6 Global Streaming TV Device” in this year

69
Q

This was the year of the Xumo acquisition

70
Q

This was the year that Comcast launched our yearlong volunteerism program, Team UP, which takes the place of Comcast Cares Day.

71
Q

Live TV and free ad-supported TV channel streaming, and subscription demand service on Now TV launched for Xfinity internet customers in this year.

72
Q

In 1995, Comcast purchased the majority shareholder stake and took control of the corporation of this company.

73
Q

App that streams thousands of on Demand shows and movies across 80 networks, including broadcast, cable, and premium

A

Xfinity Stream

74
Q

In the Xfinity app, what are the options for text alerts?

A

Email, text, push notifications

75
Q

You can use text commands at this number to instantly get information about your account?

A

266278 (COMCST)

76
Q

What services can you troubleshoot in the Xfinity app?

A

TV, Internet, Mobile, Voice, XH

77
Q

Name 5 functions you can manage in the Xfinity app?

A

Billing, Identity, Security, Plan, Appointments

78
Q

This Customer Experience pillar means to show customers that there are other convenient ways to do business with Comcast

A

Automated Support

79
Q

This Quality Behavior means to instill confidence with the customer that they have reached an expert who is fully committed to addressing their needs

80
Q

Name 5 of the 8 Quality Behaviors at Comcast

A

Be Warm and Friendly, Own It, Show Appreciation, Be an Ambassador, Make It Effortless, Listen Actively & Respond Appropriately, Discover Needs, Set Clear Expectations

81
Q

These are the four core values of Comcast

A

An entrepreneurial spirit, doing the right thing, acting with integrity, respecting each other, and giving back

82
Q

These are the five Customer Experience pillars

A

Customer Viewpoint, Automated Support, Reliability, Empowerment, and Simplification

83
Q

These are the various size connectors from Parameter III or P3

A

.412 inch to 1 inch

84
Q

Hardline cables come in these two types

A

Trunk and Feeder

85
Q

These are maintenance tools with a flat open end for use in appropriate sizes

A

Fixed Wrenches

86
Q

This component attaches a coaxial cable to the active and passive equipment of the HFC network

A

Pin Connector

87
Q

Most hardline adapters will operate in this range of temperature

A

-40f to +140F

88
Q

Xfinity’s Pro Protection and Pro Protection Plus each offer 24/7 monitoring starting at this much per month

A

$30.00 per month

89
Q

Pro Protection and Pro Protection Plus customers can monitor activity in their home and control their system on their TV with the Xfinity Voice Remote or through the

A

Xfinity Home app

90
Q

The Xfinity Home touchscreen comes with a battery backup with this capacity in hours

91
Q

In the event of a power outage the XH system will remain on via a 24 hour battery back up and this type of connectivity

92
Q

Xfinity Security subscription without professional monitoring is known as

A

Xfinity’s Self Protection or Self Protection

93
Q

This method uses closely spaced wavelengths, making transmitting multiple signals on the same fiber possible

A

Dense Wave Division Multiplexing (DWDM)

94
Q

This alarm mechanism logs into the system whenever an RPHY node is opened

A

Tamper Switch

95
Q

This is the new acceptable optical level range for a Distributed Access Architecture

A

-9 to -21dBm

96
Q

On an RPHY node these are the required type of fiber connectors used to connect to the SFP+

A

Two LC/UPC connectors

97
Q

A legacy HFC network feeds an average of these many homes

Lil J Bae (71 decks)

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