TXFoN_927MisQ Flashcards by Jared Brockmyre

Only these types of internet customers can add the Xumo Stream Box to their account.

New customers

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How many profiles can a Xumo subscriber create

up to 5

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OSHA requires approved eye wash stations at this minimum distance from storage and charging areas

25ft

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When testing for battery voltage, the difference between batteries should not exceed this much voltage

0.3 VDC

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Assign to zones that should generate an alarm when the system is armed and a trouble icon on the Touchscreen Controller when the system is not armed.

Trouble Day/Alarm Night

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This was the year the Federal Communications Commission (FCC) adopted an engineering standard to ensure that all television stations broadcast the same format.

1941

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Hard hats have an American National Standard Institute rating of this and are this class

Z89.1 Class E

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This corresponds to the shortest wavelength in the visible spectrum

Violet

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In order to pair a smart home device you will need a eligible gateway, compatible device. and subscription to self protection plus, Pro Protection or

Pro Protection Plus

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During a outage a storm ready WiFi device may acchieve up to this in upload/download speeds

30/7

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In order to have the proper WiFi signal the Storm-Ready device should be within this range of feet from the gateway

5 to 30 feet

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Xfinity mobile offers these data plans

Unlimited, Unlimited Plus By the Gig

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To explain in electronic terms, Common Path Distortion (CPD) is largely considered this when rust and oxidation on screws or connectors occur

A pn junction

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CWDM

Coarse Wavelength Division Multiplexing

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Plenum and riser cables must meet fire safety test standards in accordance with these two NFPA articles.

262 and 90A

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The standard that covers each individual fiber color code for ease of identification

EIA/TIA-598 Color Coding Of Fiber Optic Cable

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Is a non-continuous signal carrier that changes its output in discreetly timed steps of voltage level

Digital Transmission

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Is a form of modulation in which the instantaneous value of the modulation signal varies the amplitude of the signal

Amplitude Modulation (AM)

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This attempt is used when the customer has only provided their name and address.

Verification Code in text or email.

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It was in this year that NBCUniversal won the broadcasting rights for the Olympic Games through 2032.

2014

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What date was the 2024 Olympics Opening Ceremony celebration?

7/26/2024

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This method uses closely spaced wavelengths, making transmitting multiple signals on the same fiber possible

Dense Wave Division Multiplexing (DWDM)

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On an RPHY node these are the required type of fiber connectors used to connect to the SFP+

Two LC/UPC connectors

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Originally helmed by David Letterman, and now by Seth Meyers, in what year did “Late Night” debut?

1982

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Hardline cables come in these two types

Trunk and Feeder

These are maintenance tools with a flat open end for use in appropriate sizes

Fixed Wrenches

The Xfinity Home touchscreen comes with a battery back up with this capacity in hours

What month is Women's History Month?

March

These are built in adjustment controls that allow continous adjustment of levels in discrete steps

Gain control Potentiometer

Connection Pro 1.0 uses this cradlepoint

AER1650

SPTS

Single Program Transport Stream

Name 4 categories of Hello Tech computer support.

Repair/help, New setup, Printer setup, Printer repair/troubleshoot.

Length of cable attached to the xCam

12 feet

The first location to attach the ground wire when bonding the cable drop.

Grounding Electrode

This was the year that Comcast launched our yearlong volunteerism program, Team UP, which takes the place of Comcast Cares Day.

2022

This will happen to the current if voltage is doubled on a circuit and resistance is not changed

It will increase

Defined as the number of cycles of an AC waveform that occur in one second in Hertz

Frequency

Your individual differences, characteristics and experiences that make you unique and distinct. These characteristics are both: 1. inherent - what you are born with. 2. acquired - influenced by the experiences you've had and the choices you've made.

Diversity

Refers to equal opportunity and the same levels of support for all groups, regardless of background.

Equality

The unequal treatment of a person or group of people based upon a certain (perceived) identity.

Discrimination

Button on the X1 Voice Remote that displays the Mini Guide

RIGHT arrow

Cable must be fastened or clipped between this length if routed vertically.

30 to 36 inches

How can a Internet Essentials customer get their getting started kit?

mail or by visiting a Xfinity store

Internet Essentials customers who decline to use a Getting Started kit will have the option to schedule a Professional Installation for

39.99

This technology is used between the headend and a legacy node to communicate with each other

Analog Intensity Modulation (AIM)

This simple formula is used to determine cable loss

loss per 100ft x cable length

Saturday Night Live takes the stage for the first time in this year.

1975

This is the loss on 150ft of series-6 cable with one 8-way splitter at 750 MHz

21 dB

What year did the FCC require systems to perform annual Cumulative Leakage Index Tests?

1990

Purchased XH sensors can be easily set up using this app

Xfinity app or Xfinity

Pressing this button twice will turn on Voice Guidance for Xfinity Flex

This section of an amplifier prepares the signal for the next round of insertion losses to attain the stations operational gain

Second Stage Gain

The Circle of Success Awards are divided into what 3 key areas?

Innovation, Promoter, Customer Experience and Accelerator

This ITG is used to troubleshoot customer reported issues with video equipment.

Equipment Issues

This connector is used in high-vibration environments and has a threaded body

Ferrule Connector (FC)

This IEC standard sets the requirements for connector quality

IEC 61300-3-35

There is usually this much loss after a mechanical splice

0.2 to 0.25dB

This ITG is used to troubleshoot customer reported issues with audio problems, closed captioning, and descriptive video service on set-top boxes.

General Audio Issues

This ITG is used to troubleshoot customer reported issues with DVR errors on the set-top box and via the MY DVR Manager

DVR Issues

This ITG is used to troubleshoot customer reported issues with video equipment.

Equipment Issues

This ITG is used to troubleshoot no picture issues with or without an error message

No Picture Issue

This ITG is used to troubleshoot customer reports with pictures quality, frozen image, or image reception.

Picture Quality

Introduced in 2021, this XH plan is an easy-to-install, self-monitored home security solution within the Xfinity Home portfolio

Self Protection

Self Protection security tier was introduced in this year

2021

Self Protection customers can customize their DIY home monitoring with Xfinity Door/Window sensors and

motion or motion sensors

XH customers can purchase sensors at Xfinity Stores or by calling

1-800-Xfinity or 1-800-934-6489

Purchased XH sensors can be easily set up using this app

Xfinity app or Xfinity

Comcast Introduces XiOne “A New 4K, WiFi 6 Global Streaming TV Device" in this year

2021

This was the year of the Xumo acquisition

2020

This was the year that Comcast launched our yearlong volunteerism program, Team UP, which takes the place of Comcast Cares Day.

2022

Live TV and free ad-supported TV channel streaming, and subscription demand service on Now TV launched for Xfinity internet customers in this year.

2023

In 1995, Comcast purchased the majority shareholder stake and took control of the corporation of this company.

QVC

App that streams thousands of on Demand shows and movies across 80 networks, including broadcast, cable, and premium

Xfinity Stream

In the Xfinity app, what are the options for text alerts?

Email, text, push notifications

You can use text commands at this number to instantly get information about your account?

266278 (COMCST)

What services can you troubleshoot in the Xfinity app?

TV, Internet, Mobile, Voice, XH

Name 5 functions you can manage in the Xfinity app?

Billing, Identity, Security, Plan, Appointments

This Customer Experience pillar means to show customers that there are other convenient ways to do business with Comcast

Automated Support

This Quality Behavior means to instill confidence with the customer that they have reached an expert who is fully committed to addressing their needs

Own It

Name 5 of the 8 Quality Behaviors at Comcast

Be Warm and Friendly, Own It, Show Appreciation, Be an Ambassador, Make It Effortless, Listen Actively & Respond Appropriately, Discover Needs, Set Clear Expectations

These are the four core values of Comcast

An entrepreneurial spirit, doing the right thing, acting with integrity, respecting each other, and giving back

These are the five Customer Experience pillars

Customer Viewpoint, Automated Support, Reliability, Empowerment, and Simplification

These are the various size connectors from Parameter III or P3

.412 inch to 1 inch

Hardline cables come in these two types

Trunk and Feeder

These are maintenance tools with a flat open end for use in appropriate sizes

Fixed Wrenches

This component attaches a coaxial cable to the active and passive equipment of the HFC network

Pin Connector

Most hardline adapters will operate in this range of temperature

-40f to +140F

Xfinity's Pro Protection and Pro Protection Plus each offer 24/7 monitoring starting at this much per month

$30.00 per month

Pro Protection and Pro Protection Plus customers can monitor activity in their home and control their system on their TV with the Xfinity Voice Remote or through the

Xfinity Home app

The Xfinity Home touchscreen comes with a battery backup with this capacity in hours

In the event of a power outage the XH system will remain on via a 24 hour battery back up and this type of connectivity

LTE

Xfinity Security subscription without professional monitoring is known as

Xfinity's Self Protection or Self Protection

This method uses closely spaced wavelengths, making transmitting multiple signals on the same fiber possible

Dense Wave Division Multiplexing (DWDM)

This alarm mechanism logs into the system whenever an RPHY node is opened

Tamper Switch

This is the new acceptable optical level range for a Distributed Access Architecture

-9 to -21dBm

On an RPHY node these are the required type of fiber connectors used to connect to the SFP+

Two LC/UPC connectors

A legacy HFC network feeds an average of these many homes

250