BigG_CApRes

Question 1

This must be obtained before any sale is finalized.

Answer 1

Customer Approval

Question 2

The two prefered forms of customer approval for frontline agents.

Answer 2

SMS and email

Question 3

The first step in ensuring a transparent customer experience.

Answer 3

Customer Approval

Question 4

The second step in ensuring a transparent customer experience.

Answer 4

Digital Confirmation

Question 5

The third step in ensuring a transparent customer experience.

Answer 5

Customer Resolution

Question 6

This must be obtained for any change to a customer’s bill.

Answer 6

Customer Approval

Question 7

When dealing with an Unauthorized Charge Complaint, the customer has this many days to escalate for additional review.

Answer 7

20

Question 8

Address and resolve all customer claims of unauthorized products, services and/or equipment charges, is the directive of this policy.

Answer 8

Unauthorized Charge Complaint Policy