LilG_GiSh+3 Flashcards
What is Comcast NBCUniversal’s rating in the 2023 Hispanic Association on Corporate Responsibility Corporate Inclusion Index?
5 stars
What is Comcast NBCUniversal’s ranking in Fair360 (AKA DiversityInc) Top 50 list of the nation’s most inclusive companies?
13
What is Comcast NBCUniversal’s ranking in Great Places to Work® and Fortune 100 Best Companies to Work For 2023?
9
What is Comcast NBCUniversal’s ranking as overall employer in the ‘Best for Vets’ ranking by Military Time?
2
What are Comcast’s 3 Inclusive behaviors?
- Commit to life long learning 2. Demonstrate compassion 3. Act with intention
What does DE&I stand for?
Diversity, Equity and Inclusion
What is the definition of Diversity?
Your individual differences, characteristics and experiences that make someone unique and distinct.
What are inherent characteristics?
These are characteristics someone is born with.
What are acquired characteristics?
These are characteristics influenced by the experiences someone has had and the choices you’ve made.
What is the definition of Equity?
Fair treatment, accessible opportunity and advancement for all people, specifically those who are from marginalized communities and backgrounds.
What is the definition of Equality?
Refers to equal opportunity and the same levels of support for all groups, regardless of background.
What is inclusive language?
Wording that puts people first and never intentionally excludes people from a group.
What is allyship?
Requires action. It is an active and consistent practice of using power and privilege to drive inclusion for all.
What does BIPOC stand for?
Black, Indigenous and other People of Color
What is the definition of Discrimination?
The unequal treatment of a person or group of people based upon a certain (perceived) identity.
What does Minority refer to?
This term refers to a quantification of a small fraction of the population around race, gender, sexual orientation, religion, etc.
What is IAAP?
Eligible employees able to receive this upon the completion of Accessibility and Inclusive Experiences Foundational Program AND Comcast’s Accessibility and Inclusive Experiences for Designers.
Where can you find free membership, exam fee waivers, prep courses, and study groups for the IAAP?
AXN Accessible eXperience Network
What is Sedgwick?
This is a third party entity that can accept workplace accommodations requests.
According to the 2023 Military Engagement Report, how many thousands of employees were in VetNet?
9000
What holiday takes place on January 4th on the DE&I Culture and Holiday Calendar?
World Braille Day
What weeklong tech-related celebration takes place between February 18-24?
National Engineers Week
What takes place on March 31st on the DE&I Culture and Holiday Calendar?
International Transgender Day of Visibility
What month is celebrated in May along with Asian Pacific Heritage Month and Military Month?
Mental Health Awareness
What holiday is marked annually on the third Thursday of May?
Global Accessibility Awareness Day or GAAD
What holiday celebrates the day in 1865 when enslaved Texans finally heard they were free?
Juneteenth or June 19th
What is the only holiday for August on the DE&I Culture and Holiday Calendar?
Women’s Equality Day or August 19th
What is October 14th historically known as?
Columbus Day and is now also known as Indigenous Peoples’ Day
What holiday takes place on November 11th and is also known as Armistice Day?
Veteran’s Day
What holiday is held annually on the Friday after Thanksgiving?
Native American Heritage Day
What is thx?
This program is Comcast’s social recognition experience that allows you to show appreciation anytime, anywhere, hosted on Xchange.
What are Service Anniversaries?
These important dates are celebrated in Xchange, in the Celebrations tile.
What milestone Anniversaries are celebrated on Xchange?
1, 3, 5 and every 5 years after until 45 years
How are eligible employees notified and gain access to the gift catalog?
Receive an email message from Xchange with a link
On what day will employees eligible for the 5-year incremental anniversary gift catalog be sent that link?
On the day of your service anniversary
If you are celebrating a 5-year incremental anniversary with Comcast, what can you expect?
Celebration page on Xchange and Anniversary Gift Catalog
If you were out on leave during your milestone service anniversary, what action can you take?
Submit a ticket in Xchange
How much time do you have to make a gift selection in Xchange?
6 months from anniversary date
To send thx to someone, you can search for them how?
By name, NT ID, email
What 2 replies can you send to a thx recognition?
heart or comment
What is the Circle of Success Awards?
This employee recognition program has evolved over the last two decades with new awards and categories to celebrate employees who go above and beyond to serve our customers and each other.
What are the 4 key areas of the Circle of Success Awards?
Innovation, Promoter, Customer Experience and Accelerator
What categories are included in the Circle of Success; Innovation Awards?
Customer, Employee, Operational, Product
What are the eligibility requirements for the Circle of Success; Innovation Awards?
All U.S. employees are eligible to be nominated and anyone can submit a nomination
What work practices do the Circle of Success; Promoter Awards recognize?
Driving a commitment to customer satisfaction
Who should be nominated for the Promoter Award?
Eligible teammates who are ‘owning’ the customer experience end-to-end
What awards fall under the Circle of Success; Promoter Award category?
Most Spirited Champion, Employee Empowerment Role Model
What employees are eligible for the ‘Most Spirited Champion’ Promoter Award?
All employees
What Circle of Success; Promoter Award is for employees at a supervisor level or above?
Employee Empowerment Role Model
Are the Circle of Success; Promoter Awards individual or team nominations?
Individual award nominations
What are the 2 awards in the Circle of Success; Customer Experience category?
Xfinity Love Award and Elevations Impact Award
What Circle of Success; Customer Experience award was added in 2023?
Xfinity Love or Xfinity Love Award
What does the Xfinity Love Award recognize?
Frontline teammates who go above and beyond for our customers.
Who shares nominations for the ‘Xfinity Love’ Promoter Award?
Customers through social media, NPS surveys, and thank you emails.
What areas are eligible for the ‘Xfinity Love’ Promoter Award?
CARE, Tech, and Retail
Is the ‘Xfinity Love’ Promoter Award an individual or team nomination?
Individual award nominations
What Promoter Award celebrates one solved elevation from the calendar year that had the greatest national impact?
Elevations Impact or Elevations Impact Award
Who are the honorees for the Elevations Impact Award?
The employee who raised the elevation and the teams who solutioned for it.
What are the 2 Accelerator Awards?
Dispatch Award and Warehouse Award
Which Circle of Success Award category is metric-driven?
Accelerator Awards
How often do the Circle of Success recognition events take place?
Annually
Who is eligible for Circle of Success awards?
All U.S. based cable & corporate employees
What does EXCEL stand for in the Comcast Business EXCEL program?
EXcellent Customer Experience Leaders
What type of awards are EXCEL awards?
Metrics-driven
How many customer-facing employees are recognized with EXCEL awards?
60
What do all EXCEL winners receive?
A Certificate of Recognition, Executive Letter, E-Signature Label, an exclusive invitation to the Quarterly EXCEL Engagement Series, and an EXCEL executive pen.
What do grand prize winners of the EXCEL incentive get?
To attend the EXCEL Summit
What is the President’s Club?
This contest rewards employees who have achieved excellence in sales performance with a week-long celebration.
Where will the 2024 President’s Club winners celebrate in March 2025?
Playa Mujeres, Mexico
When were the current Employee Resource Groups National Guidelines published?
10/27/2023
What is the total minimum number required for an ERG board?
10
To whom is a proposed chapter of an ERG presented?
National Champions
What is the maximum number of ERG chapters an employee can join?
1
How many hours per month are permitted for someone in an ERG leadership role?
8 for full time employees, 4 for part time employees
How many hours per month are permitted for someone in an ERG member role?
2 for full time employees, 1 for part time employees
What is the policy regarding approval for employees participating in ERG-related activities outside of normal work hours?
Employees do not need to obtain approval to participate.
What are the four focus areas of the 4C Model?
Culture, Community, Commerce, Career
What is the minimum number of ERG chapter co-leads that should exist?
2