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Lil J Bae > LilG_CeEi > Flashcards

LilG_CeEi Flashcards

1
Q

The new Celestial platform launched when?

A

July 22, 2024

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2
Q

Celestial Knowledge combines information from what 2 sources?

A

MySource and Einstein or Einstein360

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3
Q

This knowledgebase and tool offers a responsive, role-customized experience with up-to-date information and quick answers.

A

Celestial

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4
Q

What AI powered feature provides concise summaries of your questions and provides relevant search results, within Celestial?

A

AMA or Ask Me Anything

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5
Q

There are 10 options or dropdowns at the top of Celestial’s homepage, name 5.

A

What’s new, Topics, Deals, Internet, TV & streaming, Home security, Mobile, Additional products, Frontline effectiveness, and the search bar

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6
Q

What can users do on every page of Celestial Knowledge to help continue to improve the knowledgebase?

A

Rate (give a thumbs updown) and Share feedback

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7
Q

What 5 icons show on the lefthand pane in Celestial?

A

Home, Apps, Saved, Feed, You

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8
Q

Where in Celestial can you click to find broad, organized categories?

A

Topics

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9
Q

How can you look up expired deals in Celestial?

A

Expired deals should not be available to view. (Only active deals should appear on the Deals page.)

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10
Q

You can apply 6 Deal Category filters, what are they?

A

Competitive, Sale, Trial, General Market, Acquisition, Bulk

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11
Q

In the Celestial Deals page, divisional employees will only see what options in the Location filter?

A

National and their assigned division

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12
Q

The Featured section of the homepage showcases up to six of the most important articles based on what 2 things?

A

Role and location

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13
Q

The Latest section of the homepage is positioned directly under the featured section and shows you how many pieces of content that have published or updated recently in Celestial or Einstein 360?

A

8

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14
Q

From the apps library, you can launch, pin for easier access, and do what to share the app with a co-worker?

A

Copy the link of the app

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15
Q

This is the first frontline fully accessible tool, with the ability to use a screen reader, dark and light mode, high color contrast, keyboard-only navigation, grayscale compatibility, and more.

A

Celestial

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16
Q

You can search these 2 ways in Celestial.

A

By typing into the search bar on the homepage header or by clicking on the search icon in the upper right of the screen.

17
Q

What is the Einstein360 Article Type Descriptor for Channel Information?

A

CHI

18
Q

What is the Einstein360 Article Type Descriptor for Contact Information?

A

CNT

19
Q

What is the Einstein360 Article Type Descriptor for Device Gallery?

A

DG

20
Q

What is the Einstein360 Article Type Descriptor for Error Codes?

A

ERR

21
Q

What is the Einstein360 Article Type Descriptor for How To?

A

HOW

22
Q

What is the Einstein360 Article Type Descriptor for Pricing?

A

PRI

23
Q

What is the Einstein360 Article Type Descriptor for Product?

A

PRD

24
Q

What is the Einstein360 Article Type Descriptor for Policy?

A

POL

25
Q

What is the Einstein360 Article Type Descriptor for Simulator?

A

SM

26
Q

What is the Einstein360 Article Type Descriptor for Talking Points?

A

TLK

27
Q

What is the Einstein360 Article Type Descriptor for Tools?

A

LNK

28
Q

What is the Einstein360 Article Type Descriptor for Question & Answer?

A

Q&A

29
Q

What is the Einstein360 Article Type Descriptor for News?

A

NWS

30
Q

What is the Einstein360 Article Type Descriptor for Alerts?

A

ALT

31
Q

What is the Einstein360 Article Type Descriptor for Campaigns?

A

CPN

32
Q

What is the Einstein360 Article Type Descriptor for Events?

A

EVT

33
Q

Where in Einstein360 would you go to view channel lineup information for non-customers?

A

Useful Links (then to the Einstein Channel Lineup tool)

34
Q

What 3 places in Einstein360 can you go to access the Einstein Channel Lineup tool?

A

Account Health, Plan card, Toolkits

35
Q

In the Einstein360 Channel Lineup tool, what feature would allow you to view a channel lineup for an address other than the address originally loaded?

A

The Change Location feature

36
Q

What 2 ways can you send a message with the Channel Lineup to the customer?

A

email and text/SMS

Lil J Bae (63 decks)

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