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Lil J Bae > cXOE > Flashcards

cXOE Flashcards

1
Q

Simple to use with customers and easy to learn; its also a powerful tool designed to get you whatyou need exactly when you need it.

A

XOE

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2
Q

How many clicks to complete an Internet, Video and Voice order in XOE.

A

30 Clicks

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3
Q

When an existing customer wants to manage their plan by adding, removing, or changing their services they will use

A

Manage Plan

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4
Q

In the plan builder in XOE where do you go to add more TV boxes

A

Manage TV Equipment

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5
Q

You can go here in the XOE plan builder when a customer wants to add or remove premium channels to their base package

A

Manage Channels

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6
Q

In XOE plan builder use this button to see additionsl service options like adding Flex, XH, or self protection plans

A

Additional Services

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7
Q

You should select this button in XOE plan builder to help customers moving to a new location

A

Move Plan

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8
Q

To help existing customers add lines or devices to their account in XOE use this button

A

Manage Mobile

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9
Q

From the customer lookup screen you will launch XOE by clicking this button

A

Start New Sale

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10
Q

From the customer account in Einstein 360 perform these 2 tasks to access XOE

A

Click on Services tab then choose Manage Services

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11
Q

XOE will dynamically display available offers, equipment, and these during a change of service

A

installation offers

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12
Q

Once accessed through Einstein 360, the XOE screen you will be taken to is this

A

Xfinity Plan

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13
Q

In XOE, upgrade offers and these two types of offers will also display if your reagon offers them

A

Sidegrade and Downgrade

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14
Q

Some package or change of service orders in XOE may require a credit check, deposit or this

A

EZ Enroll

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15
Q

In XOE if your customer needs to add TV boxes, manage channels, or add additional services you can use this to avoid repackaging the services

A

Quick Checkout

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16
Q

What button do you select to begin a repackage order in XOE

A

Manage Plan

17
Q

If XOE takes about 30 clicks to complete a order, about how many clicks does it take to complete the same task in CSG

A

about 85 or 85

18
Q

CSG could take up to 2 weeks to learn but XOE can be learned in

A

just a few hours

19
Q

If you are having trouble with XOE check these 2 resources first to see if the issue is addressed

A

Swivel Guide and Tips & Tricks

20
Q

This feature in XOE will only display products and services that are available to the customer

A

Plan Builder

21
Q

In XOE each product is contained in a closeable section known as a

A

Drawer

22
Q

In XOE these are found in Drawers and contain offers for the customer

A

Tiles

23
Q

In XOE where can you find a detailed breakdown for the price of each product, any discounts or install costs, with the ability to calculate the monthly taxes

A

The Cart

24
Q

Featured deals and student offers are currently available for these customers only

A

new customers

25
Q

XOE looks at the products in the cart and the location history to automatically display only this

A

Installation options

26
Q

In XOE you can qualify for a self install if you are installing this many devices or less

A

Four

27
Q

If a customer is requesting service at a address that has never had Xfinity services they will need this type of install

A

Professional

28
Q

If the only listed installation option available is self install but the customer wants or needs a professional installation you can use this process

A

Installation Override

29
Q

these are the 3 types of installations in XOE

A

Self installation, Self installation Plus, and Professional Installation

30
Q

To change the customers core services in XOE you must be in the

A

Plan Builder

31
Q

This is the program that ensures that transparency exists for every customer interaction and they know what they’re buying including charges, taxes and fees

A

Customer Approval

32
Q

to create a Xfinity username and password you need these 3 things

A

Name, phone #, and Email address

33
Q

Xfinity mobile orders in XOE that contain a financed device will require this check

A

Soft Credit Check

34
Q

After 3 failed attempts in XOE to verify the customers identity the customer will have this much time to verify using a physical ID before the order is canceled

A

7 days

Lil J Bae (70 decks)

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