AllQnAmissed Flashcards
This is a tool for making customer package changes, adding equipment and more.
What is Xfinity Order Entry (XOE)
When the customer logs into My Account for the first time while connected to their in-home Xfinity Internet network, they will be automatically shown their Security PIN and prompted to do what?
create a Security Question
What is the website to check compatible owned modems?
mydeviceinfo.xfinity.com
What is the minimum internet speed required for Storm Ready equipment?
800 Mbps
What tab has flexible business solutions that allow agents to expand their skills and gain exposure through networking?
What is Gigs
What is the site where employees can update their skill sets and interests for possible employment?
What is Career Hub
How can you watch MLB Extra Innings On the Go?
What is Xfinity Stream App
This TV service is included at no additional charge with the school’s provided TV service.
What is Xfinity On Campus
When did CTJ launch?
2001
Where was the first CTJ competition held?
Nashville TN
When was the first CTJ championship held?
2002
Who has been the important driver in the success of the DE&I efforts and sends advice to the senior executive teams on development and implementation?
External DE&I Advisory Council
How many teammates have been a part of the DE&I Employee Advisory Council (EAC)
150
Pay-per-view events were available via two-way communication starting in this year.
What is 1974
How many free streaming channels are included in Now TV?
20
This streaming service comes free with Xfinity internet and TV services.
What is Peacock
What are the menu language options for X1?
What are English, Spanish, and English (Canadian)?
When did Xfinity Stream CX gain access to 20+ free live streaming channels?
2023
What year did the Xfinity Stream app launch for Xumo Smart TVs?
2022
Once you’re an Internet Essentials customer, you’re eligible to purchase a new Dell laptop or Chromebook for how much?
$149.99 plus tax
Who are ineligible for Xfinity Rewards?
Commercial, bulk, prepaid, on campus and XPE
How much is the Storm Ready device?
$7/month for 36 months or $252 one-time
Used to check modems or eMTAs not listed on the account
What is Non-Account Device Check?
Troubleshoots online TV issues with non-Xfinity websites and apps
What is Network Websites and 3rd Party Apps ITG?
Graph showing device status over the last 7 days
What is Historical Plot?
The three GB options for By the Gig data plans
What is 1, 3, and 10?
Dropdown used to access the Ledger
What is Billing & Payment?
Tab that will access the customer’s next 3 bills
What is the Future Bill Statements tab?
A customer’s friends are unable to leave a message when they aren’t home
What is Voicemail Issues?
Customer’s information is not correct when they call emergency services when using their home phone
What is E911 Issues?
This application’s functionality was added to the Xfinity App in the fall of 2023
What is Xfinity Mobile?
URL that lets customers change an account user role
What is Xfinity.com/Support?
Where username change log is found
What is Xfinity Username History?
Provides answers to E360 support FAQs
What is the Support Topics ITG?
Must be open to access the toolkits
What is in an account?
Shows how much internet data has been used
What is View Usage History?
Provides online picture-based walkthroughs and training sessions for Xfinity mobile support
What is Qelp?
Range of NPS survey results
What is -100 to 100?
Accessed by pressing the fast forward or rewind button five times
What is lightning mode?
Minimum Apple Watch version currently supported by Xfinity Mobile
What is Series 4?
Minimum Galaxy Watch version currently supported by Xfinity Mobile
What is Watch4?
Website where residents can order WiFi Ready and create username and password
What is xfinity.com/connectnow?
Three WiFi Ready Gateway install locations
What are Freestanding, Media Panel, and Bracket?
Type of SRO technicians are assigned for WiFi Ready installations
What is KZ?
Program missing from Purchases Folder
What is Xfinity OnDemand Issues?
Customer cannot remember their pin
What is Guide and Parental Control Issues?
Just ordered a Pay Per View program and it is not coming through properly
What is PPV Issues?
In Timeline you can search for a customer from the home screen or from the
Global Search Bar
You can search for a customer in Timeline from the home screen or from the Global Search Bar using any of these 3 pieces of customer’s information
name, email address or phone number
You can then view a chronological list of all events by clicking this list at the top of the event card
Event List
This X1 Parental Control limits TV viewing to certain days and time.
Day/Time Locks
In the Home app, what tab do you go to add a new device.
Overview
ATSC
Advanced Television Systems Committee
ITU
International Telecommunication Union
Where on ComcastNow would you click to view your NT and PERNR?
Your profile image or avatar and/or name
Within ComcastNow, you can directly share a story you like with your team or post on this site, formerly known as Yammer.
Viva Engage
What is the maximum of Genre packs that can be added to Choice TV.
2
What is the Einstein360 Article Type Descriptor for Tools?
LNK
One of the three streaming services offered at a 20% discount to eligible employees who subscribe through X1
What are Netflix, Disney+, or ESPN+?
Expressing concern and being present throughout the customer interaction to ensure a clear understanding
What is Listen/Read Actively and Respond Appropriately or LARA?
Color of highlight used for coworkers in
Tech Finder while “On Job”
What is red?
Rotating group of employees that helps shape the Diversity, Equity & Inclusion work within Comcast Cable
What is the Employee Advisory Council?
Location of ECM in the E360 Knowledgebase tool
What is Useful Links?
One of the three identifiers used to
search for customer accounts
What are CSG account number, telephone number,
and Orion Site ID?
Certification required to operate any vehicle with a Gross Vehicle Weight Rating greater than or equal to 26,001 lbs
What is a Commercial Driver’s License or CDL?
Action on the remote that allows user to see up to
2 weeks of programming on a specific channel
What is right arrow twice?
Market-leading viewing experience featuring crystal
clear pictures, vivid colors, and immersive audio
What is enhanced 4K?
Special category of recognition available in
Xchange for annual work birthdays
What is the Milestone Anniversary Program?
CAR
What is Community Account Representative?
Park that has 5 immersive worlds that opens in 2025
What is Epic Universe?
Feature that announces on-screen text and options on X1
What is voice guidance?
Audio narration feature that brings entertainment
to life for blind and low vision audiences
What are audio descriptions?
Express genuine concern and be fully present
What is Listen Actively and Respond Appropriately?
Number of days customers have to activate Internet and Voice equipment
What is 7?
Xfinity Reward tier for 2-7 years
What is Gold?
Program that celebrates personal connections between Xfinity employees and their customers all year long
What is the Xfinity Rewards Holiday Program?
Internet Essentials customers can now subscribe to NOW TV, NOW TV Latino, NOW StreamSaver, and?
Xumo
Some package or change of service orders in XOE may require a credit check, deposit, or this.
EZ Enroll
Xfinity’s Pro Protection Plus offers 24/7 monitoring starting at this much per month.
55
Xumo is a joint venture between Comcast and what competitor?
Charter Communications
If a home is not getting started kit ready, a professional installation can be scheduled for how much?
Nothing
From this page on the ComcastNow site, you have access to everything from our current stock value, company news, intracompany social media feed, and more.
Homepage
ComcastNow is accessible on what 3 categories of devices?
Mac, PC, mobile
What upload and download speeds come with Internet Essentials Plus?
100 Mbps/20 Mbps
Control and schedule these items from anywhere with the Xfinity App.
Lights and Thermostat
Now TV Latino costs this much a month.
10
These are sent to the customer if a mobile number has been provided.
Appointment reminders
After downloading the Xfinity TV Remote app, select this option to start using it.
Get Started
NOW TV customers get access to more than how many free streaming channels?
20
Our 2024 Goals are focused on five key areas to help us compete and win
Build, Innovate, Serve, Team, Grow
Continue network enhancements, offer faster symmetrical speeds along with exceed our network expansion.
Build
Reliable network, unlock better experiences for customers and employees, deliver best in class customer experience
Serve
What Workday page is your gateway to exploring possibilities throughout Comcast and acts like an internal LinkedIn profile?
Career Profile
How long does it take to get approved for Internet Essentials?
1 to 3 business days
This ITG is used to activate or sync self installed video devices and remote controls
Video and Remote Activations
This ITG is used to troubleshoot customer reported issues with DVR errors on the set-top box and via the MY DVR Manager
DVR Issues
This TV service is included at no additional charge with the school’s provided TV service.
What is Xfinity On Campus?
This streaming service comes free with Xfinity internet and TV services.
What is Peacock?
How long must a customer have Xfinity Mobile before being eligible to switch to NOW Mobile?
60 days
Number of concurrent streams Choice TV Select customers can stream.
2
Magic found a home in Orlando, bringing wands, spells, and wizards to life in this year.
2010
This X1 setting limits or prevents unwanted content on your TV.
Purchase PIN
These are the available wireless SSID broadcasting from an Xfinity WiFi AP
xfinitywifi, CableWiFi, Xfinity
With timeline in Tech 360 you can see network outages and this in real time
Degraded Service
With timeline in Tech 360 this is a group of events related to a specific topic
Journeys
You can stream hundreds of hit movies, full seasons of iconic TV shows, and bingeworthy content on this streaming platform.
Peacock Premium
In what year was the Assistive Technology Grant Fund established?
2011
Xumo Acquisition happened in which year?
2020
Also known as Useful Links, these are the most commonly used links by agents to help customers.
Tools
The year NBC became the first national broadcast network.
What is 1926?
The commonly used links by agents to help customers are
What are Tools?
A tech-focused program designed to help youth excel in our growing digital world.
What is MyFuture?
A special fund providing financial assistance to employees during natural disasters.
What is the Employee Disaster Assistance Fund?
This tool is provided on the Xfinity On Campus website to manage dormitory internet speeds and available upgrades.
What is the Manage WiFi button?
Students need to connect to this to access Xfinity On Campus services on their devices.
What is the campus network?
The download and upload speeds for Xfinity prepaid internet are
What is 200 mbps down / 10 mbps up?
The website where customers can go to sign up for Xfinity Prepaid services is
What is xfinityprepaid.com?
The tab in Watchtower that allows users to create new subscriptions is
What is Subscription Notification?
This is the remote model sent with the Xumo Stream Box.
What is the XR100?
Video clips are stored for how many days in the saved activity section?
30 days
Your individual differences, characteristics, and experiences that make someone unique and distinct are called?
Diversity
These are characteristics influenced by the experiences someone has had and the choices you’ve made.
Acquired
What is the name of Comcast’s company intranet?
ComcastNow
The date the FCC began requiring service providers to make CableCARDs available.
7/1/2004
What does CPM stand for in XFINITY Home services?
Comcast Premise Management
This app allows users to monitor and control their Xfinity Home system remotely.
Xfinity App
This year Comcast unveils Xfinity as the new brand for technology platforms and products.
2010
In 2011, where was the Spanish-language Center of Excellence, dedicated to handling sales calls, opened?
Miramar, FL.
Who founded Comcast?
Ralph Roberts
When was the 1st National Championship held in Orlando, FL?
2013
Name 3 of 5 services by Hello Tech
Xfinity self-protection, TV mount/remove, Audio/Video, Computer support, Smart home devices
The Mexico and Canada Unlimited Pass for NOW Mobile is how much per month?
$5/month
There are over this many Xfinity WiFi hotspots.
22 million+
This new Comcast service is introduced as the best value in live TV and top streaming apps.
Xfinity StreamSaver
..
..
Present a series of questions and troubleshooting steps to isolate the cause of the customer’s symptoms and attempt to fix it.
Appropriate ITG
Wtih NOW TV, customers can access On Demand content and more than how many live channels?
40
Only these types of internet customers can add the Xumo Stream Box to their account.
New customers
How many profiles can a Xumo subscriber create
up to 5
Assign to zones that should generate an alarm when the system is armed and a trouble icon on the Touchscreen Controller when the system is not armed.
Trouble Day/Alarm Night
This was the year the Federal Communications Commission (FCC) adopted an engineering standard to ensure that all television stations broadcast the same format.
1941
During a outage a storm ready WiFi device may acchieve up to this in upload/download speeds
30/7
In order to have the proper WiFi signal the Storm-Ready device should be within this range of feet from the gateway
5 to 30 feet
Xfinity mobile offers these data plans
Unlimited, Unlimited Plus By the Gig
It was in this year that NBCUniversal won the broadcasting rights for the Olympic Games through 2032.
2014
What date was the 2024 Olympics Opening Ceremony celebration?
07/26/2024
Originally helmed by David Letterman, and now by Seth Meyers, in what year did “Late Night” debut?
1982
What month is Women’s History Month?
March
Your individual differences, characteristics and experiences that make you unique and distinct. These characteristics are both: 1. inherent - what you are born with. 2. acquired - influenced by the experiences you’ve had and the choices you’ve made.
Diversity
Refers to equal opportunity and the same levels of support for all groups, regardless of background.
Equality
The unequal treatment of a person or group of people based upon a certain (perceived) identity.
Discrimination
Button on the X1 Voice Remote that displays the Mini Guide
RIGHT arrow
How can a Internet Essentials customer get their getting started kit?
mail or by visiting a Xfinity store
Internet Essentials customers who decline to use a Getting Started kit will have the option to schedule a Professional Installation for
39.99
Saturday Night Live takes the stage for the first time in this year.
1975
What year did the FCC require systems to perform annual Cumulative Leakage Index Tests?
1990
Purchased XH sensors can be easily set up using this app
Xfinity app or Xfinity
Pressing this button twice will turn on Voice Guidance for Xfinity Flex
B
Backed by a $1 billion commitment, this company-wide initiative deepens the impact of our efforts to connect people to the Internet, deliver digital skills, create new career pathways in media and technology, and support entrepreneurs.
Project UP
When helping a customer with an internet Connectivity issue, which behaviors are the most important to display?
Make it Effortless, Be Warm/Friendly, Show Appreciation.
Internet essentials can get as much as 50/10 Mbps and support this many devices
4
Internet essentials Plus can reach speeds of 100/20 Mbps and will support this many devices
5
What category would you find the Remote Control Issues ITG?
TV ITG
When was the 1st National Championship held in Orlando, FL?
2013
This provides financial help to employees impacted by natural disasters or other life-altering events and is fueled by the generosity of Comcast NBCUniversal employees.
Employee Disaster Assistance Fund
What is the customer service number for Xfinity Prepaid services?
855-75-PREPAID
Customers requesting a sooner appointment should be offered
Automated appointment waitlist. (AAW)
These are sent to the customer if a mobile number has been provided.
Appointment reminders
What website do customer go to sign up for prepaid services?
xfinityprepaid.com
If a customer declines a text to confirm their issue is resolved per ITG, within how many hours can the customer expect a callback?
What is within 4 hours?
For authentication purposes, what will be asked from you to access your voice service, billing info and your voice information?
Security PIN
This is a short, recurring survey that measures how employees feel about Comcast as a place to work and about our products and services.
employee NPS (eNPS)
What is the online tool that captures Cx feedback and helps understand real-time experiences for eNPS?
Perceptyx
What is the data threshold for the Tablet Unlimited?
15 GB
In order to have the proper WiFi signal the Storm-Ready device should be within this range of feet from the gateway
5 to 30 feet
To reboot the storm ready back up battery you must hold the reset button for more than is amount of time
15 seconds
When dealing with an Unauthorized Charge Complaint, the customer has this many days to escalate for additional review.
20
It was in this year, that Peacock launched nationally?
2020
This assessment focuses on six technician interaction that have been shown to improve overall customer satisfaction ratings.
Quality Interactions
A event is always marked with these two things
Date and time
Your clips are stored for up to this many days in your saved activity section in Xfinity Home app.
30
Our approach to DE&I is centered on these 5 key pillars:
Governance, Workforce, Supplier Diversity, Programming, Community Impact
What our Accessibility website?
accessibility.comcast.com
NAC
National Advisory Council
When starting an ITG what header should you select to start the process
Troubleshooting Tab
What category would you find the Remote Control Issues ITG.
TV ITG
What upload and download speeds come with Internet Essentials
10 Mbps upload 50 Mbps download or 10/50
Operating system included with the Internet Essentials discounted computer.
Windows Starter or Windows 11
This ITG is used to troubleshoot customer reported issues with audio problems, closed captioning, and descriptive video service on set-top boxes.
General Audio Issues
This ITG is used to troubleshoot customer reported issues with video equipment.
Equipment Issues
The Storm-Ready device automatically switches from broadband to cellular 4G LTE connectivity during this
outage
Cancel a service appointment.
NOAPPT
This is a Sky Sports initiative that was created to unlock opportunities in sports production for a wider talent pool and bring new perspectives across Sky Sports channels.
The New Focus Fund
The 2028 Summer Olympics will take place in what city?
Los Angeles
What 5 new Olympic sports will debut at the 2028 games?
Baseball/softball, Lacrosse, Cricket, Flag football, Squash
In what year are the next Olympics?
2026
