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Lil J Bae > AllQnAmissed > Flashcards

AllQnAmissed Flashcards

1
Q

This is a tool for making customer package changes, adding equipment and more.

A

What is Xfinity Order Entry (XOE)

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2
Q

When the customer logs into My Account for the first time while connected to their in-home Xfinity Internet network, they will be automatically shown their Security PIN and prompted to do what?

A

create a Security Question

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3
Q

What is the website to check compatible owned modems?

A

mydeviceinfo.xfinity.com

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4
Q

What is the minimum internet speed required for Storm Ready equipment?

A

800 Mbps

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5
Q

What tab has flexible business solutions that allow agents to expand their skills and gain exposure through networking?

A

What is Gigs

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6
Q

What is the site where employees can update their skill sets and interests for possible employment?

A

What is Career Hub

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7
Q

How can you watch MLB Extra Innings On the Go?

A

What is Xfinity Stream App

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8
Q

This TV service is included at no additional charge with the school’s provided TV service.

A

What is Xfinity On Campus

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9
Q

When did CTJ launch?

A

2001

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10
Q

Where was the first CTJ competition held?

A

Nashville TN

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11
Q

When was the first CTJ competition held?

A

2002

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12
Q

Who has been the important driver in the success of the DE&I efforts and sends advice to the senior executive teams on development and implementation?

A

External DE&I Advisory Council

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13
Q

How many teammates have been a part of the DE&I Employee Advisory Council (EAC)

A

150

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14
Q

Pay-per-view events were available via two-way communication starting in this year.

A

What is 1974

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15
Q

How many free streaming channels are included in Now TV?

A

20

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16
Q

This streaming service comes free with Xfinity internet and TV services.

A

What is Peacock

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17
Q

What are the menu language options for X1?

A

What are English, Spanish, and English (Canadian)?

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18
Q

When did Xfinity Stream CX gain access to 20+ free live streaming channels?

A

2023

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19
Q

What year did the Xfinity Stream app launch for Xumo Smart TVs?

A

2022

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20
Q

Once you’re an Internet Essentials customer, you’re eligible to purchase a new Dell laptop or Chromebook for how much?

A

$149.99 plus tax

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21
Q

Who are ineligible for Xfinity Rewards?

A

Commercial, bulk, prepaid, on campus and XPE

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22
Q

How much is the Storm Ready device?

A

$7/month for 36 months or $252 one-time

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23
Q

Used to check modems or eMTAs not listed on the account

A

What is Non-Account Device Check?

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24
Q

Troubleshoots online TV issues with non-Xfinity websites and apps

A

What is Network Websites and 3rd Party Apps ITG?

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25
Q

Graph showing device status over the last 7 days

A

What is Historical Plot?

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26
Q

The three GB options for By the Gig data plans

A

What is 1, 3, and 10?

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27
Q

The 3 options for Unlimited data plans

A

What is Unlimited Intro, Unlimited Plus, and Unlimited Premium?

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28
Q

Dropdown used to access the Ledger

A

What is Billing & Payment?

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29
Q

Tab that will access the customer’s next 3 bills

A

What is the Future Bill Statements tab?

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30
Q

A customer’s friends are unable to leave a message when they aren’t home

A

What is Voicemail Issues?

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31
Q

Customer’s information is not correct when they call emergency services when using their home phone

A

What is E911 Issues?

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32
Q

This application’s functionality was added to the Xfinity App in the fall of 2023

A

What is Xfinity Mobile?

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33
Q

URL that lets customers change an account user role

A

What is Xfinity.com/Support?

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34
Q

Where username change log is found

A

What is Xfinity Username History?

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35
Q

Provides answers to E360 support FAQs

A

What is the Support Topics ITG?

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36
Q

Must be open to access the toolkits

A

What is in an account?

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37
Q

Shows how much internet data has been used

A

What is View Usage History?

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38
Q

Provides online picture-based walkthroughs and training sessions for Xfinity mobile support

A

What is Qelp?

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39
Q

Range of NPS survey results

A

What is -100 to 100?

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40
Q

Accessed by pressing the fast forward or rewind button five times

A

What is lightning mode?

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41
Q

Minimum Apple Watch version currently supported by Xfinity Mobile

A

What is Series 4?

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42
Q

Minimum Galaxy Watch version currently supported by Xfinity Mobile

A

What is Watch4?

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43
Q

Website where residents can order WiFi Ready and create username and password

A

What is xfinity.com/connectnow?

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44
Q

Three WiFi Ready Gateway install locations

A

What are Freestanding, Media Panel, and Bracket?

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45
Q

Type of SRO technicians are assigned for WiFi Ready installations

A

What is KZ?

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46
Q

Program missing from Purchases Folder

A

What is Xfinity OnDemand Issues?

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47
Q

Customer cannot remember their pin

A

What is Guide and Parental Control Issues?

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48
Q

Just ordered a Pay Per View program and it is not coming through properly

A

What is PPV Issues?

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49
Q

In Timeline you can search for a customer from the home screen or from the

A

Global Search Bar

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50
Q

You can search for a customer in Timeline from the home screen or from the Global Search Bar using any of these 3 pieces of customer’s information

A

name, email address or phone number

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51
Q

You can then view a chronological list of all events by clicking this list at the top of the event card

A

Event List

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52
Q

This X1 Parental Control limits TV viewing to certain days and time.

A

Day/Time Locks

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53
Q

In the Home app, what tab do you go to add a new device.

A

Overview

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54
Q

ATSC

A

Advanced Television Systems Committee

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55
Q

ITU

A

International Telecommunication Union

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56
Q

Where on ComcastNow would you click to view your NT and PERNR?

A

Your profile image or avatar and/or name

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57
Q

Within ComcastNow, you can directly share a story you like with your team or post on this site, formerly known as Yammer.

A

Viva Engage

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58
Q

What is the maximum of Genre packs that can be added to Choice TV.

A

2

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59
Q

What is the Einstein360 Article Type Descriptor for Tools?

A

LNK

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60
Q

One of the three streaming services offered at a 20% discount to eligible employees who subscribe through X1

A

What are Netflix, Disney+, or ESPN+?

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61
Q

Expressing concern and being present throughout the customer interaction to ensure a clear understanding

A

What is Listen/Read Actively and Respond Appropriately or LARA?

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62
Q

Color of highlight used for coworkers in
Tech Finder while “On Job”

A

What is red?

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63
Q

Rotating group of employees that helps shape the Diversity, Equity & Inclusion work within Comcast Cable

A

What is the Employee Advisory Council?

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64
Q

Location of ECM in the E360 Knowledgebase tool

A

What is Useful Links?

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65
Q

One of the three identifiers used to
search for customer accounts

A

What are CSG account number, telephone number,
and Orion Site ID?

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66
Q

Certification required to operate any vehicle with a Gross Vehicle Weight Rating greater than or equal to 26,001 lbs

A

What is a Commercial Driver’s License or CDL?

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67
Q

Action on the remote that allows user to see up to
2 weeks of programming on a specific channel

A

What is right arrow twice?

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68
Q

Market-leading viewing experience featuring crystal
clear pictures, vivid colors, and immersive audio

A

What is enhanced 4K?

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69
Q

Special category of recognition available in
Xchange for annual work birthdays

A

What is the Milestone Anniversary Program?

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70
Q

CAR

A

What is Community Account Representative?

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71
Q

Park that has 5 immersive worlds that opens in 2025

A

What is Epic Universe?

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72
Q

Feature that announces on-screen text and options on X1

A

What is voice guidance?

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73
Q

Audio narration feature that brings entertainment
to life for blind and low vision audiences

A

What are audio descriptions?

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74
Q

Express genuine concern and be fully present

A

What is Listen Actively and Respond Appropriately?

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75
Q

Number of days customers have to activate Internet and Voice equipment

A

What is 7?

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76
Q

Xfinity Reward tier for 2-7 years

A

What is Gold?

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77
Q

Program that celebrates personal connections between Xfinity employees and their customers all year long

A

What is the Xfinity Rewards Holiday Program?

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78
Q

Internet Essentials customers can now subscribe to NOW TV, NOW TV Latino, NOW StreamSaver, and?

A

Xumo

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79
Q

Some package or change of service orders in XOE may require a credit check, deposit, or this.

A

EZ Enroll

80
Q

Xfinity’s Pro Protection Plus offers 24/7 monitoring starting at this much per month.

A

55

81
Q

Xumo is a joint venture between Comcast and what competitor?

A

Charter Communications

82
Q

If a home is not getting started kit ready, a professional installation can be scheduled for how much?

A

Nothing

83
Q

From this page on the ComcastNow site, you have access to everything from our current stock value, company news, intracompany social media feed, and more.

A

Homepage

84
Q

ComcastNow is accessible on what 3 categories of devices?

A

Mac, PC, mobile

85
Q

What upload and download speeds come with Internet Essentials Plus?

A

100 Mbps/20 Mbps

86
Q

Control and schedule these items from anywhere with the Xfinity App.

A

Lights and Thermostat

87
Q

Now TV Latino costs this much a month.

A

10

88
Q

These are sent to the customer if a mobile number has been provided.

A

Appointment reminders

89
Q

After downloading the Xfinity TV Remote app, select this option to start using it.

A

Get Started

90
Q

NOW TV customers get access to more than how many free streaming channels?

A

20

91
Q

Our 2024 Goals are focused on five key areas to help us compete and win

A

Build, Innovate, Serve, Team, Grow

92
Q

Continue network enhancements, offer faster symmetrical speeds along with exceed our network expansion.

A

Build

93
Q

Reliable network, unlock better experiences for customers and employees, deliver best in class customer experience

A

Serve

94
Q

What Workday page is your gateway to exploring possibilities throughout Comcast and acts like an internal LinkedIn profile?

A

Career Profile

95
Q

How long does it take to get approved for Internet Essentials?

A

1 to 3 business days

96
Q

This ITG is used to activate or sync self installed video devices and remote controls

A

Video and Remote Activations

97
Q

This ITG is used to troubleshoot customer reported issues with DVR errors on the set-top box and via the MY DVR Manager

A

DVR Issues

98
Q

This TV service is included at no additional charge with the school’s provided TV service.

A

What is Xfinity On Campus?

99
Q

This streaming service comes free with Xfinity internet and TV services.

A

What is Peacock?

100
Q

How long must a customer have Xfinity Mobile before being eligible to switch to NOW Mobile?

A

60 days

101
Q

Number of concurrent streams Choice TV Select customers can stream.

A

2

102
Q

Magic found a home in Orlando, bringing wands, spells, and wizards to life in this year.

A

2010

103
Q

This X1 setting limits or prevents unwanted content on your TV.

A

Purchase PIN

104
Q

These are the available wireless SSID broadcasting from an Xfinity WiFi AP

A

xfinittywifi, CableWiFi, Xfinity

105
Q

With timeline in Tech 360 you can see network outages and this in real time

A

Degraded Service

106
Q

With timeline in Tech 360 this is a group of events related to a specific topic

A

Journeys

107
Q

You can stream hundreds of hit movies, full seasons of iconic TV shows, and bingeworthy content on this streaming platform.

A

Peacock Premium

108
Q

In what year was the Assistive Technology Grant Fund established?

A

2011

109
Q

Xumo Acquisition happened in which year?

A

2020

110
Q

Also known as Useful Links, these are the most commonly used links by agents to help customers.

A

Tools

111
Q

The year NBC became the first national broadcast network.

A

What is 1926?

112
Q

The commonly used links by agents to help customers are

A

What are Tools?

113
Q

A tech-focused program designed to help youth excel in our growing digital world.

A

What is MyFuture?

114
Q

A special fund providing financial assistance to employees during natural disasters.

A

What is the Employee Disaster Assistance Fund?

115
Q

This tool is provided on the Xfinity On Campus website to manage dormitory internet speeds and available upgrades.

A

What is the Manage WiFi button?

116
Q

Students need to connect to this to access Xfinity On Campus services on their devices.

A

What is the campus network?

117
Q

The download and upload speeds for Xfinity prepaid internet are

A

What is 200 mbps down / 10 mbps up?

118
Q

The website where customers can go to sign up for Xfinity Prepaid services is

A

What is xfinityprepaid.com?

119
Q

The tab in Watchtower that allows users to create new subscriptions is

A

What is Subscription Notification?

120
Q

This is the remote model sent with the Xumo Stream Box.

A

What is the XR100?

121
Q

Video clips are stored for how many days in the saved activity section?

A

30 days

122
Q

Your individual differences, characteristics, and experiences that make someone unique and distinct are called?

A

Diversity

123
Q

These are characteristics influenced by the experiences someone has had and the choices you’ve made.

A

Acquired

124
Q

What is the name of Comcast’s company intranet?

A

ComcastNow

125
Q

The date the FCC began requiring service providers to make CableCARDs available.

A

38169

126
Q

What does CPM stand for in XFINITY Home services?

A

Comcast Premise Management

127
Q

This app allows users to monitor and control their Xfinity Home system remotely.

A

Xfinity App

128
Q

Comcast unveils Xfinity as the new brand for technology platforms and products.

A

2010

129
Q

In 2011, where was the Spanish-language Center of Excellence, dedicated to handling sales calls, opened?

A

Miramar, FL.

130
Q

Who founded Comcast?

A

Ralph Roberts

131
Q

When was the 1st National Championship held in Orlando, FL?

A

2013

132
Q

Name 3 of 5 services by Hello Tech

A

Xfinity self-protection, TV mount/remove, Audio/Video, Computer support, Smart home devices

133
Q

The Mexico and Canada Unlimited Pass for NOW Mobile is how much per month?

A

$5/month

134
Q

There are over this many Xfinity WiFi hotspots.

A

15 million

135
Q

This new Comcast service is introduced as the best value in live TV and top streaming apps.

A

Xfinity StreamSaver

136
Q

This ITG should be used to troubleshoot customers inquiring about Xfinity Alerts (Usage-based billing, data usage, copyright infringement, unauthorized access, or changes to the account).

A

Connectivity Issues and Activations

137
Q

Present a series of questions and troubleshooting steps to isolate the cause of the customer’s symptoms and attempt to fix it.

A

Appropriate ITG

138
Q

Wtih NOW TV, customers can access On Demand content and more than how many live channels?

A

40

139
Q

Only these types of internet customers can add the Xumo Stream Box to their account.

A

New customers

140
Q

How many profiles can a Xumo subscriber create

A

up to 5

141
Q

Assign to zones that should generate an alarm when the system is armed and a trouble icon on the Touchscreen Controller when the system is not armed.

A

Trouble Day/Alarm Night

142
Q

This was the year the Federal Communications Commission (FCC) adopted an engineering standard to ensure that all television stations broadcast the same format.

A

1941

143
Q

During a outage a storm ready WiFi device may acchieve up to this in upload/download speeds

A

30/7

144
Q

In order to have the proper WiFi signal the Storm-Ready device should be within this range of feet from the gateway

A

5 to 30 feet

145
Q

Xfinity mobile offers these data plans

A

Unlimited, Unlimited Plus By the Gig

146
Q

It was in this year that NBCUniversal won the broadcasting rights for the Olympic Games through 2032.

A

2014

147
Q

What date was the 2024 Olympics Opening Ceremony celebration?

A

45499

148
Q

Originally helmed by David Letterman, and now by Seth Meyers, in what year did “Late Night” debut?

A

1982

149
Q

What month is Women’s History Month?

A

March

150
Q

Your individual differences, characteristics and experiences that make you unique and distinct. These characteristics are both: 1. inherent - what you are born with. 2. acquired - influenced by the experiences you’ve had and the choices you’ve made.

A

Diversity

151
Q

Refers to equal opportunity and the same levels of support for all groups, regardless of background.

A

Equality

152
Q

The unequal treatment of a person or group of people based upon a certain (perceived) identity.

A

Discrimination

153
Q

Button on the X1 Voice Remote that displays the Mini Guide

A

RIGHT arrow

154
Q

How can a Internet Essentials customer get their getting started kit?

A

mail or by visiting a Xfinity store

155
Q

Internet Essentials customers who decline to use a Getting Started kit will have the option to schedule a Professional Installation for

A

39.99

156
Q

Saturday Night Live takes the stage for the first time in this year.

A

1975

157
Q

What year did the FCC require systems to perform annual Cumulative Leakage Index Tests?

A

1990

158
Q

Purchased XH sensors can be easily set up using this app

A

Xfinity app or Xfinity

159
Q

Pressing this button twice will turn on Voice Guidance for Xfinity Flex

A

B

160
Q

Backed by a $1 billion commitment, this company-wide initiative deepens the impact of our efforts to connect people to the Internet, deliver digital skills, create new career pathways in media and technology, and support entrepreneurs.

A

Project UP

161
Q

When helping a customer with an internet Connectivity issue, which behaviors are the most important to display?

A

Make it Effortless, Be Warm/Friendly, Show Appreciation.

162
Q

Internet essentials can get as much as 50/10 Mbps and support this many devices

A

4

163
Q

Internet essentials Plus can reach speeds of 100/20 Mbps and will support this many devices

A

5

164
Q

What category would you find the Remote Control Issues ITG?

A

TV ITG

165
Q

When was the 1st National Championship held in Orlando, FL?

A

2013

166
Q

This provides financial help to employees impacted by natural disasters or other life-altering events and is fueled by the generosity of Comcast NBCUniversal employees.

A

Employee Disaster Assistance Fund

167
Q

What is the customer service number for Xfinity Prepaid services?

A

855-75-PREPAID

168
Q

Customers requesting a sooner appointment should be offered

A

Automated appointment waitlist. (AAW)

169
Q

These are sent to the customer if a mobile number has been provided.

A

Appointment reminders

170
Q

What website do customer go to sign up for prepaid services?

A

xfinityprepaid.com

171
Q

If a customer declines a text to confirm their issue is resolved per ITG, within how many hours can the customer expect a callback?

A

What is within 4 hours?

172
Q

For authentication purposes, what will be asked from you to access your voice service, billing info and your voice information?

A

Security PIN

173
Q

This is a short, recurring survey that measures how employees feel about Comcast as a place to work and about our products and services.

A

employee NPS (eNPS)

174
Q

What is the online tool that captures Cx feedback and helps understand real-time experiences for eNPS?

A

Perceptyx

175
Q

What is the data threshold for the Tablet Unlimited?

A

15 GB

176
Q

In order to have the proper WiFi signal the Storm-Ready device should be within this range of feet from the gateway

A

5 to 30 feet

177
Q

To reboot the storm ready back up battery you must hold the reset button for more than is amount of time

A

15 seconds

178
Q

When dealing with an Unauthorized Charge Complaint, the customer has this many days to escalate for additional review.

A

20

179
Q

It was in this year, that Peacock launched nationally?

A

2020

180
Q

This assessment focuses on six technician interaction that have been shown to improve overall customer satisfaction ratings.

A

Quality Interactions

181
Q

A event is always marked with these two things

A

Date and time

182
Q

Your clips are stored for up to this many days in your saved activity section in Xfinity Home app.

A

30

183
Q

Our approach to DE&I is centered on these 5 key pillars:

A

Governance, Workforce, Supplier Diversity, Programming, Community Impact

184
Q

What our Accessibility website?

A

accessibility.comcast.com

185
Q

NAC

A

National Advisory Council

186
Q

When starting an ITG what header should you select to start the process

A

Troubleshooting Tab

187
Q

What category would you find the Remote Control Issues ITG.

A

TV ITG

188
Q

What upload and download speeds come with Internet Essentials

A

10 Mbps upload 50 Mbps download or 10/50

189
Q

Operating system included with the Internet Essentials discounted computer.

A

Windows Starter or Windows 11

190
Q

This ITG is used to troubleshoot customer reported issues with audio problems, closed captioning, and descriptive video service on set-top boxes.

A

General Audio Issues

191
Q

This ITG is used to troubleshoot customer reported issues with video equipment.

A

Equipment Issues

192
Q

The Storm-Ready device automatically switches from broadband to cellular 4G LTE connectivity during this

A

outage

193
Q

Cancel a service appointment.

A

NOAPPT

194
Q

This is a Sky Sports initiative that was created to unlock opportunities in sports production for a wider talent pool and bring new perspectives across Sky Sports channels.

A

The New Focus Fund

195
Q

The 2028 Summer Olympics will take place in what city?

A

Los Angeles

196
Q

What 5 new Olympic sports will debut at the 2028 games?

A

Baseball/softball, Lacrosse, Cricket, Flag football, Squash

197
Q

In what year are the next Olympics?

A

2026

Lil J Bae (68 decks)

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