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Lil J Bae > LilG_GiSh+1 > Flashcards

LilG_GiSh+1 Flashcards

1
Q

This Xfinity service is designed for students living in on-campus housing and allows them to stream live TV and On Demand content.

A

What is Xfinity On Campus

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2
Q

This part of a student’s campus fees provides access to Xfinity On Campus services, including live TV and cloud DVR.

A

What are housing fees

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3
Q

To log into Xfinity On Campus through the Xfinity Stream app, students use these credentials.

A

What are university credentials (username and password)?

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4
Q

This tool is provided on the Xfinity On Campus website to manage dormitory internet speeds and available upgrades.

A

Manage WiFi button

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5
Q

Xfinity On Campus users can record up to two programs at once using this feature.

A

Cloud DVR

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6
Q

This service allows students to add preferred channels to a customized list for quick access.

A

Favorites list

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7
Q

Students need to connect to this to access Xfinity On Campus services on their devices.

A

campus network

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8
Q

To access over 90 live channels off-campus, students need to log in with these.

A

school credentials

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9
Q

For troubleshooting login issues or assistance with the service, Xfinity On Campus suggests contacting this department

A

university’s IT department?

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10
Q

What is a month-to-month, no-contract subscription?

A

If students want to upgrade their internet speed or add more channels to their Xfinity On Campus service, they can opt for this type of subscription.

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11
Q

This Xfinity service integrates with university-provided WiFi to offer seamless internet access throughout the campus, including dormitories.

A

Xfinity Internet

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12
Q

What is the Live Chat feature?

A

To access help for connectivity or speed problems on Xfinity On Campus, students are directed to this feature.

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13
Q

What is the Profile tab under Account Settings?

A

If a student cannot find their WiFi network name and password, they can access this section of the Xfinity On Campus portal.

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14
Q

Universities partnering with Xfinity can choose this feature for campus-wide WiFi, enabling roaming and connectivity across different areas of the campus.

A

What is Xfinity Internet?

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15
Q

Xfinity On Campus allows access to this number of live TV channels when students are off-campus.

A

What is 90 channels?

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16
Q

You can access Timeline in Einstein360 through this tab.

A

What is Account History?

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17
Q

This Customer Timeline event is being created to manage the upload of any call interactions from Third Party Business Partners.

A

What is 3rd Party Interaction?

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18
Q

This event is specific to Comcast business customers, and gets created when customer requests for a change of ownership OR change on financial responsibility OR site address change.

A

What is Account Detail Change?

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19
Q

With this new service, you can watch shows, movies, and sports without fees or annual contracts for only $20 per month.

A

What is NOW TV?

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20
Q

How many live channels can NOW TV customers access?

A

Wtih NOW TV, customers can access On Demand content and more than 40 live channels.

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21
Q

How many hours of Cloud DVR storage do NOW TV customers get?

A

20

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22
Q

How many concurrent screens can be used with NOW TV?

A

3

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23
Q

How many free streaming channels do NOW TV customers get?

A

NOW TV customers get access to more than 20 free streaming channels.

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24
Q

What is required for all customers to be eligible for NOW TV?

A

All customers must have Internet Essentials and Xfinity Internet or internet service.

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25
Q

What equipment is required for NOW TV?

A

None

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26
Q

Customers do not need to be connected to this in order to stream NOW TV.

A

What is the home network?

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27
Q

What fees do NOW TV customers not have to pay?

A

NOW TV customers do not have to pay Broadcast TV (BTV) and Regional Sports (RSN) fees.

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28
Q

What TV options can be added to NOW Internet customers’ accounts?

A

NOW TV, NOW TV Latino, NOW StreamSaver™, and StreamSaver™.

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29
Q

What do NOW TV customers receive at no extra cost?

A

NOW TV customers receive this $7.99/month value at no extra cost: Peacock Premium.

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30
Q

How can NOW TV customers manage their services using a Xumo Stream Box?

A

Through their digital account.

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31
Q

What devices is NOW TV not available on?

A

NOW TV is not available on Apple TV, LG TV, Roku, or Samsung Smart TV.

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32
Q

What cannot be used if you downgrade from Xfinity X1 to NOW TV?

A

X1 TV Boxes.

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33
Q

What is the value of NOW Mobile’s 5G data?

A

NOW Mobile offers an incredible value on unlimited 5G data.

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34
Q

What is the price for NOW Mobile per line, per month?

A

NOW Mobile is $25 per line, per month, with taxes and fees included.

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35
Q

What type of payment is required for a new device with NOW Mobile?

A

Paid in full.

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36
Q

How many Xfinity WiFi Hotspots can you connect to with NOW Mobile?

A

22 million or more.

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37
Q

What is the price for the Mexico and Canada Unlimited Pass for NOW Mobile?

A

$5/month.

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38
Q

What is the cost to turn on Personal Hotspot with unlimited data at 3G speeds?

A

$5/month.

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39
Q

What pass may NOW Mobile customers traveling to Mexico and Canada want?

A

Mexico and Canada Unlimited Pass.

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40
Q

How many days can an account be paused before the line is cancelled?

A

60 days.

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41
Q

How long must a customer have Xfinity Mobile before being eligible to switch to NOW Mobile?

A

60 days.

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42
Q

What does the NOW Mobile Mexico and Canada Unlimited Pass allow?

A

Unlimited calls and texts to and from and international data roaming while in Mexico and Canada.

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43
Q

What is the maximum number of devices allowed on NOW Mobile?

A

5.

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44
Q

How much data do you have with NOW Mobile?

A

20 GB of high-speed 5G data for each line of service.

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45
Q

What happens if a NOW Mobile individual line uses more than 20 GB in a month?

A

Reduced speeds until the end of the bill cycle.

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46
Q

How many lines of service can you have on a NOW Mobile account?

A

Up to 5 lines per account.

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47
Q

What type of data plans does NOW Mobile offer?

A

One Unlimited data plan.

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48
Q

What address will a NOW Mobile device be shipped to?

A

The service address of the Xfinity or NOW Internet account.

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49
Q

Access to Xfinity WiFi Hotspots is included with which mobile products?

A

NOW Mobile and Xfinity Mobile.

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50
Q

What app is needed to activate your NOW Mobile service?

A

Xfinity app.

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51
Q

How can NOW Mobile automatic payments be turned on or off?

A

Online NOW Mobile account or NOW Portal.

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52
Q

What is a nanoSIM?

A

A physical SIM card is also known as a nanoSIM.

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53
Q

What criteria need to be met to be eligible for NOW Mobile?

A

Located within Comcast footprint and an active subscription to Xfinity Internet/Internet Essentials or NOW Internet.

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54
Q

What is the only Xfinity product you cannot have at the same time as a NOW Mobile customer?

A

Xfinity Mobile.

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55
Q

How can NOW Mobile be ordered?

A

NOW Mobile is available by ordering through NOW Portal, NOW Customer Support, Xfinity Retail Store.

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56
Q

What Xfinity customers are not eligible for NOW Mobile?

A

Bulk or Xfinity Communities.

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57
Q

What NOW Internet plans are available?

A

100 Mbps for $30 per month or 200 Mbps for $45 per month.

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58
Q

What app is needed to activate your NOW Internet service?

A

Xfinity app.

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59
Q

How can you change a NOW Internet plan?

A

Online account or NOW Portal.

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60
Q

What make of internet device is included with NOW Internet?

A

XB3 Gateway.

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61
Q

What type of payments are not accepted with NOW Internet or NOW Mobile?

A

Cash.

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62
Q

How long can a NOW Internet account be paused before the same equipment can no longer be used?

A

180 days.

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63
Q

What should customers do with their NOW Internet gateway if the account is paused for more than 180 days?

A

Recycle.

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64
Q

How many days do customers have to report NOW Internet equipment issues?

A

90 days.

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65
Q

What NOW Internet installation options are there?

A

Getting Started Kit only.

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66
Q

What is the model number of the NOW Internet gateway?

A

1682P.

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67
Q

What is NOW WiFi Pass?

A

This product is for non-Xfinity Internet customers only and provides 30-day access to the NOW WiFi hotspot network for $20.

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68
Q

How is NOW WiFi Pass discoverable?

A

NOW WiFi Pass is only discoverable by users when connecting to a WiFi hotspot on their device.

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69
Q

What is the 30 day pricing for the NOW WiFi Pass?

A

20.

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70
Q

What agent contact method can NOW WiFi Pass customers use?

A

Chat.

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71
Q

What is Xfinity StreamSaver?

A

A streaming bundle of Netflix, Apple TV+ and Peacock for new and existing Xfinity customers.

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72
Q

How much is Xfinity StreamSaver bundle?

A

$15 per month.

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73
Q

What is the percentage saved per month using Xfinity StreamSaver?

A

0.3.

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74
Q

What does the NOW StreamSaver bundle offer?

A

Access to popular streaming apps and more than 40 live channels.

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75
Q

Who is eligible for Xfinity StreamSaver?

A

New and existing Xfinity Internet and TV customers.

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76
Q

What customers can access the NOW StreamSaver bundle?

A

New/existing Internet customers, as well as existing NOW TV customers.

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77
Q

What tiers of Netflix and Peacock do customers get with StreamSaver?

A

StreamSaver comes with Peacock Premium and Netflix’s Standard with ads tier.

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78
Q

How can an Xfinity StreamSaver customer upgrade to Netflix’s ad-free tiers?

A

Via the Netflix app on X1/Flex/Xumo Stream Box or on Netflix.com.

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79
Q

What is the Career Hub?

A

Workday module that offers a one-stop shop for all things in your Career Wellbeing journey at Comcast.

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80
Q

What are the 3 sections of Career Hub?

A

Suggestions for You, Plan, and Explore.

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81
Q

What may or may not be an option in the Suggestions for You section?

A

Gigs.

82
Q

Who is eligible to participate in Gigs?

A

All full-time, Corporate and Cable employees in the United States who have been with the company for more than 3 months are eligible.

83
Q

What groups are not eligible to participate in Gigs?

A

Those on a leave of absence, New Hires with less than 3 months of service, Individuals on a Performance Improvement Plan (PIP) or final corrective action.

84
Q

Who must approve employee participation in a gig opportunity?

A

The employee’s manager.

85
Q

What is the Career Profile?

A

What Workday page is your gateway to exploring possibilities throughout Comcast and acts like an internal LinkedIn profile?

86
Q

What is the Career Growth Plan?

A

What Workday page was formerly known as your IDP/individual development plan, lets you keep track of where you want to go, what you have achieved, and set personal goals for your future.

87
Q

What section of Career Hub allows you to create actionable short-term goals?

A

Plan.

88
Q

What section of Career Hub shows jobs that match your skills?

A

Explore.

89
Q

What is Feedback in Career Hub?

A

A great way for you to solicit feedback from colleagues you work with on a regular basis.

90
Q

What sections are under your name + skills & skill interests on the main page of Career Hub?

A

Networking and Learning.

91
Q

What is the Career Wellbeing Checklist?

A

This Workday checklist is updated each quarter so you can take timely actions to build new skills, and prepare for career conversations.

92
Q

What is Mentoring?

A

Informally or formally finding who can coach, counsel, and cheer you on; is a great way to grow personally and professionally.

93
Q

Where can you view a realistic job preview video?

A

YouTube or @ComcastCareers on YouTube.

94
Q

How long must you be in a current position before transferring?

A

1 year of active service.

95
Q

What are the 4 Leader Behaviors?

A

Grow Talent, Build High-Performing Teams, Live Our Culture, and Deliver Results.

96
Q

Who is the corporate Chairman & Chief Executive Officer?

A

Brian Roberts.

97
Q

Who is the President & Chief Executive Officer of Comcast Cable?

A

David Watson.

98
Q

Who is the President of Customer eXperience Strategy & Operations?

A

Tom Karinshak.

99
Q

Who is the host of CommTech Jeopardy?

A

Tina Simmons.

100
Q

What menu section in Skill Forward is specifically for Leaders?

A

Lead Forward.

101
Q

What are the 3 sections in Skill Forward that end in ‘Forward’?

A

Career, Lead, Build.

102
Q

What assessment should you begin with in Skill Forward?

A

Self-Reflection.

103
Q

What Skill Forward section is geared towards individual contributors?

A

Career Forward.

104
Q

What Skill Forward section is geared towards leaders of leaders?

A

Lead Forward.

105
Q

What Skill Forward section is geared towards people leaders?

A

Build Forward.

106
Q

Where can you find featured content in Skill Forward?

A

Banner carousel and by filtering Learning Library by ‘Featured’.

107
Q

What is Skill Forward?

A

This is a business-driven learning experience created to help upskill and prepare all Comcast employees for what’s next.

108
Q

How often does Skill Forward strategically boost your skills?

A

Quarterly or 4 times per year.

109
Q

Who can access content within Skill Forward?

A

All Comcast employees at any time.

110
Q

Where can you find the Skill Forward Feedback Form?

A

Menu, Explore More, (About Skill Forward:) Skill Forward Feedback Form.

111
Q

What can you find in the Skill Forward Explore More section, under ‘About Skill Forward’?

A

Skill Forward Feedback Form, Skill Forward FAQ, 2024 Skill Focus Areas.

112
Q

What are the 2024 Quarterly Skill Focus Areas for Skill Forward?

A

Communication, Adaptability & Flexibility, Strategic Thinking, Data-Driven Decision-Making.

113
Q

What are the Quarterly Skill Focus Areas for 2024 based on?

A

Comcast skill survey results.

114
Q

What links/sites can you find in the Skill Forward Explore More section, under ‘Additional Learning’?

A

Diversity, Equity, Inclusion, and Accessibility Learning Site (DEIA); Skills Spotlight; Browse Workday Learning.

115
Q

Where can you find past courses you may have missed in Skill Forward?

A

Archive.

116
Q

What professional memberships does Comcast offer employees?

A

Comcast offers employees 5 complimentary professional memberships to several industry groups and societies.

117
Q

When was Comcast founded?

A

1963.

118
Q

Who founded Comcast?

A

Ralph Roberts.

119
Q

What branch of the military did Ralph Roberts serve in?

A

U.S. Navy.

120
Q

In what conflict did Ralph Roberts serve?

A

World War II.

121
Q

When was American Cable Systems renamed ‘Comcast’?

A

1969.

122
Q

When was Comcast’s Initial Public Offering?

A

1972.

123
Q

What year did Brian Roberts receive training as a cable installer?

A

1975.

124
Q

What year did Comcast introduce HBO in Western Pennsylvania?

A

1977.

125
Q

When did Brian Roberts join the corporate office?

A

1984.

126
Q

What year did Comcast invest in QVC?

A

1986.

127
Q

What year did Comcast increase subscribers to over 2 million?

A

1988.

128
Q

What year did Comcast acquire American Cellular Network Corporation?

A

1988.

129
Q

What year was Brian Roberts elected to the Board of Directors?

A

1988.

130
Q

What year was Brian Roberts elected President of Comcast Corporation?

A

1990.

131
Q

What year did Comcast acquire controlling interest in Metromedia Company’s Metrophone cellular system?

A

1992.

132
Q

What year did Comcast add the Golf Channel to its lineup?

A

1994.

133
Q

What year did Comcast become recognized as one of the nation’s leading cable companies?

A

1988

134
Q

What significant acquisition did Comcast make in 1988?

A

Comcast acquired American Cellular Network Corporation (AMCELL), and Comcast Cellular Communications division is formed.

135
Q

Who was elected to the Board of Directors of Comcast in 1988?

A

Brian Roberts

136
Q

When was Brian Roberts elected President of Comcast Corporation?

A

1990

137
Q

What did Comcast acquire in 1992?

A

Controlling interest in Metromedia Company’s Metrophone cellular system.

138
Q

What channel did Comcast add to its lineup in 1994?

A

The Golf Channel

139
Q

What milestone did Comcast achieve in 1994?

A

Became the 3rd largest cable operator in the U.S.

140
Q

What year was Comcast Spectacor founded?

A

1996

141
Q

What was Comcast’s first broadband product launched in December 1996?

A

Comcast@Home high-speed cable modem service

142
Q

What regional sports channel did Comcast announce in 1996?

A

Comcast SportsNet

143
Q

What service did Comcast launch in 1997?

A

Digital TV

144
Q

What percentage of E! Entertainment did Comcast acquire in 1997?

A

50.1 percent controlling interest through a partnership with Disney.

145
Q

What technology standard was released in 1997?

A

DOCSIS 1.0

146
Q

What major investment did Microsoft make in Comcast in 1997?

A

$1B in broadband innovation.

147
Q

When did Comcast University host its first class?

A

1999

148
Q

What group was formed by Julian Brodsky in 1999?

A

Comcast Interactive Capital Group

149
Q

What event did Comcast celebrate for the first time in 2001?

A

Comcast Cares Day

150
Q

What service did Comcast launch in 2002?

A

Comcast High-Speed Internet

151
Q

Who was named CEO of Comcast in 2002?

A

Brian Roberts

152
Q

What service did Comcast begin offering in 2002?

A

HD service

153
Q

When did Comcast launch Video On Demand?

A

2003

154
Q

What website was launched by Comcast in 2003?

A

Comcast.net

155
Q

What feature transformed television consumption in 2003?

A

Video On Demand (or VOD)

156
Q

What major service did Comcast Business launch in 2006?

A

Comcast Business Services for small businesses.

157
Q

What project was launched in 2008 to bring content to any device?

A

Project Infinity

158
Q

When did Comcast announce a partnership with TiVo?

A

2005

159
Q

What service did Comcast launch in 2005?

A

Digital Voice Service

160
Q

What children’s program did Comcast launch in 2005?

A

PBS Kids Sprout

161
Q

When did the Comcast Center in Philadelphia open?

A

2008

162
Q

When did Comcast reach 10 billion On Demand views?

A

2008

163
Q

What milestone did Comcast achieve in 2009?

A

Became the nation’s largest Internet service provider.

164
Q

What brand did Comcast unveil in 2010?

A

Xfinity

165
Q

What opened in Silicon Valley in 2010?

A

Comcast labs

166
Q

What year did Comcast join forces with Hiring Our Heroes?

A

2010

167
Q

What center opened in 2011 dedicated to Spanish-speaking consumers?

A

Spanish-language Center of Excellence in Miramar, FL.

168
Q

What streaming capability did Comcast achieve in 2011?

A

First provider to stream content from five premium channels via the Xfinity TV app.

169
Q

When did Comcast acquire NBCUniversal?

A

2011

170
Q

What initiative did Comcast launch in 2011?

A

Internet Essentials

171
Q

What major ownership change occurred in 2011 regarding Universal Studios?

A

NBCUniversal and its affiliates became 100 percent owners of Universal Studios Florida.

172
Q

What internet protocol did Comcast start deploying in 2011?

A

IPv6

173
Q

What book was released in 2011 about Ralph Roberts?

A

“An Incredible Dream: Ralph Roberts and the Story of Comcast”

174
Q

What platform did Comcast begin to launch in 2012?

A

X1, the next-generation cloud-enabled television platform.

175
Q

What was Comcast’s first live streaming app called?

A

TV Go (or Xfinity TV Go)

176
Q

When was the TV Go app launched?

A

2013

177
Q

What anniversary did Comcast celebrate in 2013?

A

50th anniversary

178
Q

When did the first Comcast wifi hotspots go live?

A

2013

179
Q

What was launched by Comcast in 2013?

A

First Comcast wireless gateway

180
Q

What service did Comcast begin rolling out in 2015?

A

Gigabit Pro, a symmetrical, 2 Gbps service.

181
Q

What remote did Comcast introduce in 2015?

A

X1 Voice remote

182
Q

What iconic building became the Comcast building in 2015?

A

“30 Rock”

183
Q

What modem did Comcast install in 2015?

A

World’s 1st customer-facing DOCSIS 3.1 modem.

184
Q

When did Netflix launch on the X1?

A

2016

185
Q

What service was launched by xFi in 2017?

A

A new way to personalize, manage, and control home Wi-Fi.

186
Q

What mobile service did Comcast launch in 2017?

A

Xfinity Mobile

187
Q

What opened in 2018 designed by Lord Norman Foster?

A

Comcast Technology Center (or CTC)

188
Q

When did Comcast acquire Sky?

A

2018

189
Q

What milestone did Xfinity achieve in 2018?

A

Became the largest gigabit internet provider.

190
Q

What was recognized by TIME in 2019 as one of the Best Inventions?

A

Xfinity X1 Eye Control

191
Q

What program expanded its eligibility in 2019?

A

Internet Essentials

192
Q

What platform leveraged X1 technology for a 4K streaming experience in 2019?

A

Flex

193
Q

What program did Comcast create in 2020 to help small businesses owned by people of color?

A

Comcast RISE

194
Q

What security feature did Comcast launch in 2019?

A

Xfinity xFi Advanced Security

195
Q

What service did Comcast Business make available to commercial customers in 2019?

A

X1

196
Q

What parental control tool did Comcast launch in 2019?

A

Enhanced WiFi parental control tool for xFi customers.

197
Q

What expansion did Comcast Business undertake in 2019?

A

Expanded broadband footprint into Canada.

198
Q

What resource did Comcast launch for Xfinity customers in 2019?

A

Xfinity Privacy Center

199
Q

What major service did Xfinity Mobile launch in 2020?

A

5G coverage nationwide.

200
Q

What streaming platform did Comcast NBCUniversal launch in 2020?

A

Peacock

Lil J Bae (70 decks)

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