TXFoN_920MisQ Flashcards

1
Q

The messenger of aerial coax cable is made of this material.

A

Galvanized Steel

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2
Q

The outer jacket material used for underground drop cables.

A

Polyethylene

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3
Q

OES minimum ethernet bandwidth for Cat6.

A

1 MHz to 250 MHz

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4
Q

Backed by a $1 billion commitment, this company-wide initiative deepens the impact of our efforts to connect people to the Internet, deliver digital skills, create new career pathways in media and technology, and support entrepreneurs.

A

Project UP

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5
Q

Water, cracks, band accessories and amplifier edge roll-off show up as this in the cable plant

A

High end Roll-off

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6
Q

Check these if no DC voltage is present inside the node with AC voltage

A

Blown fuse or defective Power Pack

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7
Q

These cause “roller-coaster” waves across the whole band and are usually due to bad or missing termination

A

Reflections

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8
Q

When troubleshooting no AC on a power supply, check this component first

A

Service Power Inserter (SPI) or Alt box

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9
Q

When helping a customer with an internet Connectivity issue, which behaviors are the most important to display?

A

Make it Effortless, Be Warm/Friendly, Show Appreciation.

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10
Q

Internet essentials can get as much as 50/10 Mbps and support this many devices

A

4

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11
Q

Internet essentials Plus can reach speeds of 100/20 Mbps and will support this many devices

A

5

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12
Q

MSO

A

Multiple System Operator

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13
Q

Battery maintenance checks should be performed at this preferred ambient temperature

A

Between 32F and 100F

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14
Q

What category would you find the Remote Control Issues ITG?

A

TV ITG

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15
Q

With optical light, this is the unit used to represent the transmitted power in FTTP networks

A

dBm (decibels per milliWatt)

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16
Q

This is a basic FTTP measurement device that uses heat from the laser on a semiconductor to convert it to a mW reading typically from the end of the fiber

A

Light meter or Optical Power meter

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17
Q

Is typically an overload effect noted through digital signal processing equipment

A

Spectral Regrowth

18
Q

This impairment is usually present in conversion oscillators used throughout the electronics used to process signal

A

Phase Noise

19
Q

Measures the waveform’s amplitude at fixed intervals of time and converts it to a binary number

A

Digitizer

20
Q

Protector gloves specification for type and thickness of the leather for gloves and the material used for cuffs

A

ASTM Specification F 696

21
Q

What type of test plug is used to test a FVD?

A

193A Test Plug

22
Q

High-split Upstream Range

A

5 MHz to 200MHz

23
Q

When was the 1st National Championship held in Orlando, FL?

A

2013

24
Q

This 365 days a year giving program takes the place of the Employee Giving Campaign

A

Matching Gift Program

25
Q

This provides financial help to employees impacted by natural disasters or other life-altering events and is fueled by the generosity of Comcast NBCUniversal employees.

A

Employee Disaster Assistance Fund

26
Q

The direction and flow of electrons through any conductor

A

The path

27
Q

This NEC Article covers grounding and bonding of entrance cables at mobile homes.

A

770.106

28
Q

What is the customer service number for Xfinity Prepaid services?

A

855-75-PREPAID

29
Q

IEEE

A

Institute of Electrical and Electronics Engineers

30
Q

Customers requesting a sooner appointment should be offered

A

Automated appointment waitlist. (AAW)

31
Q

These are sent to the customer if a mobile number has been provided.

A

Appointment reminders

32
Q

What website do customer go to sign up for prepaid services?

A

xfinityprepaid.com

33
Q

An electrical conductor joining two circuit points through which current may be diverted

A

Shunt

34
Q

Outbound traffic on predetermined ports causes inbound traffic to be dynamically forwarded to the initiating host while the outbound ports are in use

A

Port Triggering

35
Q

If a customer declines a text to confirm their issue is resolved per ITG, within how many hours can the customer expect a callback?

A

What is within 4 hours?

36
Q

For authentication purposes, what will be asked from you to access your voice service, billing info and your voice information?

A

Security PIN

37
Q

OSI Model layer that is responsible for data translation and code formatting, compression and decompression, and encryption and decryption of data. Specifications include MPEG and SSL

A

Layer 6: Presentation

38
Q

Bonding Option 1

A

Intersystem Bonding Bridge

39
Q

This is a short, recurring survey that measures how employees feel about Comcast as a place to work and about our products and services.

A

employee NPS (eNPS)

40
Q

All passive and active equipment in a mid-split system must be designed to operate in this frequency range.

A

5 MHz to 1675 MHz

41
Q

This is configured on the end user’s PC to establish a VPN connection to a server

A

client application

42
Q

What is the online tool that captures Cx feedback and helps understand real-time experiences for eNPS?

A

Perceptyx