TXFoN_920MisQ

Question 1

The messenger of aerial coax cable is made of this material.

Answer 1

Galvanized Steel

Question 2

The outer jacket material used for underground drop cables.

Answer 2

Polyethylene

Question 3

OES minimum ethernet bandwidth for Cat6.

Answer 3

1 MHz to 250 MHz

Question 4

Backed by a $1 billion commitment, this company-wide initiative deepens the impact of our efforts to connect people to the Internet, deliver digital skills, create new career pathways in media and technology, and support entrepreneurs.

Answer 4

Project UP

Question 5

Water, cracks, band accessories and amplifier edge roll-off show up as this in the cable plant

Answer 5

High end Roll-off

Question 6

Check these if no DC voltage is present inside the node with AC voltage

Answer 6

Blown fuse or defective Power Pack

Question 7

These cause “roller-coaster” waves across the whole band and are usually due to bad or missing termination

Answer 7

Reflections

Question 8

When troubleshooting no AC on a power supply, check this component first

Answer 8

Service Power Inserter (SPI) or Alt box

Question 9

When helping a customer with an internet Connectivity issue, which behaviors are the most important to display?

Answer 9

Make it Effortless, Be Warm/Friendly, Show Appreciation.

Question 10

Internet essentials can get as much as 50/10 Mbps and support this many devices

Answer 10

4

Question 11

Internet essentials Plus can reach speeds of 100/20 Mbps and will support this many devices

Answer 11

5

Question 12

MSO

Answer 12

Multiple System Operator

Question 13

Battery maintenance checks should be performed at this preferred ambient temperature

Answer 13

Between 32F and 100F

Question 14

What category would you find the Remote Control Issues ITG?

Answer 14

TV ITG

Question 15

With optical light, this is the unit used to represent the transmitted power in FTTP networks

Answer 15

dBm (decibels per milliWatt)

Question 16

This is a basic FTTP measurement device that uses heat from the laser on a semiconductor to convert it to a mW reading typically from the end of the fiber

Answer 16

Light meter or Optical Power meter

Question 17

Is typically an overload effect noted through digital signal processing equipment

Answer 17

Spectral Regrowth

Question 18

This impairment is usually present in conversion oscillators used throughout the electronics used to process signal

Answer 18

Phase Noise

Question 19

Measures the waveform’s amplitude at fixed intervals of time and converts it to a binary number

Answer 19

Digitizer

Question 20

Protector gloves specification for type and thickness of the leather for gloves and the material used for cuffs

Answer 20

ASTM Specification F 696

Question 21

What type of test plug is used to test a FVD?

Answer 21

193A Test Plug

Question 22

High-split Upstream Range

Answer 22

5 MHz to 200MHz

Question 23

When was the 1st National Championship held in Orlando, FL?

Answer 23

2013

Question 24

This 365 days a year giving program takes the place of the Employee Giving Campaign

Answer 24

Matching Gift Program

Question 25

This provides financial help to employees impacted by natural disasters or other life-altering events and is fueled by the generosity of Comcast NBCUniversal employees.

Answer 25

Employee Disaster Assistance Fund

Question 26

The direction and flow of electrons through any conductor

Answer 26

The path

Question 27

This NEC Article covers grounding and bonding of entrance cables at mobile homes.

Answer 27

770.106

Question 28

What is the customer service number for Xfinity Prepaid services?

Answer 28

855-75-PREPAID

Question 29

IEEE

Answer 29

Institute of Electrical and Electronics Engineers

Question 30

Customers requesting a sooner appointment should be offered

Answer 30

Automated appointment waitlist. (AAW)

Question 31

These are sent to the customer if a mobile number has been provided.

Answer 31

Appointment reminders

Question 32

What website do customer go to sign up for prepaid services?

Answer 32

xfinityprepaid.com

Question 33

An electrical conductor joining two circuit points through which current may be diverted

Answer 33

Shunt

Question 34

Outbound traffic on predetermined ports causes inbound traffic to be dynamically forwarded to the initiating host while the outbound ports are in use

Answer 34

Port Triggering

Question 35

If a customer declines a text to confirm their issue is resolved per ITG, within how many hours can the customer expect a callback?

Answer 35

What is within 4 hours?

Question 36

For authentication purposes, what will be asked from you to access your voice service, billing info and your voice information?

Answer 36

Security PIN

Question 37

OSI Model layer that is responsible for data translation and code formatting, compression and decompression, and encryption and decryption of data. Specifications include MPEG and SSL

Answer 37

Layer 6: Presentation

Question 38

Bonding Option 1

Answer 38

Intersystem Bonding Bridge

Question 39

This is a short, recurring survey that measures how employees feel about Comcast as a place to work and about our products and services.

Answer 39

employee NPS (eNPS)

Question 40

All passive and active equipment in a mid-split system must be designed to operate in this frequency range.

Answer 40

5 MHz to 1675 MHz

Question 41

This is configured on the end user's PC to establish a VPN connection to a server

Answer 41

client application

Question 42

What is the online tool that captures Cx feedback and helps understand real-time experiences for eNPS?

Answer 42

Perceptyx