TXFoN_920MisQ Flashcards
The messenger of aerial coax cable is made of this material.
Galvanized Steel
The outer jacket material used for underground drop cables.
Polyethylene
OES minimum ethernet bandwidth for Cat6.
1 MHz to 250 MHz
Backed by a $1 billion commitment, this company-wide initiative deepens the impact of our efforts to connect people to the Internet, deliver digital skills, create new career pathways in media and technology, and support entrepreneurs.
Project UP
Water, cracks, band accessories and amplifier edge roll-off show up as this in the cable plant
High end Roll-off
Check these if no DC voltage is present inside the node with AC voltage
Blown fuse or defective Power Pack
These cause “roller-coaster” waves across the whole band and are usually due to bad or missing termination
Reflections
When troubleshooting no AC on a power supply, check this component first
Service Power Inserter (SPI) or Alt box
When helping a customer with an internet Connectivity issue, which behaviors are the most important to display?
Make it Effortless, Be Warm/Friendly, Show Appreciation.
Internet essentials can get as much as 50/10 Mbps and support this many devices
4
Internet essentials Plus can reach speeds of 100/20 Mbps and will support this many devices
5
MSO
Multiple System Operator
Battery maintenance checks should be performed at this preferred ambient temperature
Between 32F and 100F
What category would you find the Remote Control Issues ITG?
TV ITG
With optical light, this is the unit used to represent the transmitted power in FTTP networks
dBm (decibels per milliWatt)
This is a basic FTTP measurement device that uses heat from the laser on a semiconductor to convert it to a mW reading typically from the end of the fiber
Light meter or Optical Power meter
Is typically an overload effect noted through digital signal processing equipment
Spectral Regrowth
This impairment is usually present in conversion oscillators used throughout the electronics used to process signal
Phase Noise
Measures the waveform’s amplitude at fixed intervals of time and converts it to a binary number
Digitizer
Protector gloves specification for type and thickness of the leather for gloves and the material used for cuffs
ASTM Specification F 696
What type of test plug is used to test a FVD?
193A Test Plug
High-split Upstream Range
5 MHz to 200MHz
When was the 1st National Championship held in Orlando, FL?
2013
This 365 days a year giving program takes the place of the Employee Giving Campaign
Matching Gift Program
This provides financial help to employees impacted by natural disasters or other life-altering events and is fueled by the generosity of Comcast NBCUniversal employees.
Employee Disaster Assistance Fund
The direction and flow of electrons through any conductor
The path
This NEC Article covers grounding and bonding of entrance cables at mobile homes.
770.106
What is the customer service number for Xfinity Prepaid services?
855-75-PREPAID
IEEE
Institute of Electrical and Electronics Engineers
Customers requesting a sooner appointment should be offered
Automated appointment waitlist. (AAW)
These are sent to the customer if a mobile number has been provided.
Appointment reminders
What website do customer go to sign up for prepaid services?
xfinityprepaid.com
An electrical conductor joining two circuit points through which current may be diverted
Shunt
Outbound traffic on predetermined ports causes inbound traffic to be dynamically forwarded to the initiating host while the outbound ports are in use
Port Triggering
If a customer declines a text to confirm their issue is resolved per ITG, within how many hours can the customer expect a callback?
What is within 4 hours?
For authentication purposes, what will be asked from you to access your voice service, billing info and your voice information?
Security PIN
OSI Model layer that is responsible for data translation and code formatting, compression and decompression, and encryption and decryption of data. Specifications include MPEG and SSL
Layer 6: Presentation
Bonding Option 1
Intersystem Bonding Bridge
This is a short, recurring survey that measures how employees feel about Comcast as a place to work and about our products and services.
employee NPS (eNPS)
All passive and active equipment in a mid-split system must be designed to operate in this frequency range.
5 MHz to 1675 MHz
This is configured on the end user’s PC to establish a VPN connection to a server
client application
What is the online tool that captures Cx feedback and helps understand real-time experiences for eNPS?
Perceptyx
