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Lil J Bae > BigG_ReXVo > Flashcards

BigG_ReXVo Flashcards

1
Q

A condition caused when packets are not received in the correct order, or when they take too long to arrive at their destination.

A

Jitter

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2
Q

Delay associated with inconsistencies, or impairments, in the data transport stream.

A

Latency

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3
Q

SIP

A

Session Initiation Protocol

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4
Q

The two ways the eMTA can provide dial tone signal throughout the home.

A

Back Feed and Dedicated Feed

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5
Q

The two ways phone cable wires can be ran inside a home to provide dial tone from an eMTA.

A

Home Run and Loop Through/Daisy Chain

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6
Q

This address is typically used when provisioning on installation for both Xfinity Voice and Internet and is added to the customer’s account in CSG/ACSR markets.

A

CMAC

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7
Q

This address is typically used for provisioning Xfinity Voice when using the IVR and refers to the telephone only portion of the Gateway.

A

MTA-MAC

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8
Q

This number is used for provisioning via the mobile device in AMDOCS/Comtrac/Cable Data.

A

Serial Number

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9
Q

XOC

A

Excellence in Operations Centers

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10
Q

Rule 1 for the Rule of Three for Xfinity Voice during customer education.

A

Confirm Customer’s New Phone Number

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11
Q

Rule 2 for the Rule of Three for Xfinity Voice during customer education.

A

Demonstrate Voice Mail and Deliver Welcome Kit

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12
Q

Rule 3 for the Rule of Three for Xfinity Voice during customer education.

A

Discuss Benefits of Xfinity Voice Center

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13
Q

This Xfinity Voice feature allows a customer to create three-party conference calls.

A

3-Way Calling

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14
Q

This Xfinity Voice feature ensures the customer’s name and number are marked “private” or “anonymous”.

A

Caller ID Blocking

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15
Q

This Xfinity Voice feature allows a customer to take a second call without disconnecting the first.

A

Call Waiting

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16
Q

This Xfinity Voice feature lets a customer know who is on the line before answering the call.

A

Caller ID

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17
Q

This Xfinity Voice feature tells a customer the number of the last incoming call and allows automatic return call.

A

Last Call Return

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18
Q

This Xfinity Voice feature allows a customer to create a list of up to 12 callers who are notified that the customer does not want to receive their calls.

A

Call Screening

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19
Q

This Xfinity Voice feature redials a busy number until the line is available.

A

Repeat Dialing

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20
Q

This Xfinity Voice feature allows customers to call their eight most important people by pressing just one digit.

A

Speed Dial 8

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21
Q

This Xfinity Voice feature connects a customer to 30 phone number by pressing two digits.

A

Speed Dial 30

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22
Q

The number of phone numbers Speed Dial can dial with just one digit.

A

8

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23
Q

The number of phone numbers Speed Dial can dial with two digits.

A

30

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24
Q

This Xfinity Voice feature ensures that the number of the last incoming caller is traced so that appropriate action may be taken against a harassing party.

A

Call Trace

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25
Q

This Xfinity Voice feature automatically rejects calls from Caller-ID-blocked numbers.

A

Anonymous Call Rejection

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26
Q

This Xfinity Voice feature allows customers to forward incoming calls when away from home.

A

Call Forwarding Variable

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27
Q

This Xfinity Voice feature allows a customer to create a list of people whose calls will be forwarded to a number they designate.

A

Call Forwarding Selective

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28
Q

This Xfinity Voice feature allows customers to access voicemail when they are away from home.

A

Enhanced Voicemail

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29
Q

How to activate Caller ID Blocking

A

*67

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30
Q

How to deactivate Caller ID Blocking.

A

*82

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31
Q

How to activate Call Waiting.

32
Q

How to activate Last Call Return.

33
Q

How to activate Call Screening.

34
Q

How to deactivate Call Screening.

35
Q

How to activate Repeat Dialing.

36
Q

How to deactivate Repeat Dialing.

37
Q

How to activate Speed Dial 8.

38
Q

How to activate Speed Dial 30.

39
Q

How to activate Call Trace.

40
Q

How to activate Anonymous Call Rejection.

41
Q

How to deactivate Anonymous Call Rejection.

42
Q

How to activate Call Forwarding Variable.

43
Q

How to deactivate Call Forwarding Variable.

44
Q

How to activate Call Forwarding Selective.

45
Q

How to deactivate Call Forwarding Selective.

46
Q

How to activate Enhanced Voicemail.

47
Q

Comcast needs a correct service address to deliver your proper location information to this emergency phone service.

48
Q

The next time the customer picks up the telephone, they will hear this, indicating a message is waiting.

A

Stutter Dial Tone

49
Q

The two things the customer will set up the first time they call Comcast Enhanced Voicemail.

A

Password and Personalized Greeting

50
Q

The three ways a customer can access Enhanced Voicemail.

A

*99, Online, and Dial their Home Telephone Number

51
Q

Press this button to access Enhanced Voicemail when calling while away from home, once the greeting begins.

A

, Number, or Hashtag

52
Q

In Enhanced Voicemail, press this button to review new messages.

53
Q

In Enhanced Voicemail, press this button to replay the message.

54
Q

In Enhanced Voicemail, press this button to delete the message.

55
Q

In Enhanced Voicemail, press this button to hear more options.

56
Q

In Enhanced Voicemail, press this button to cancel message playback and return to the previous menu.

57
Q

E911

A

Enhanced 911

58
Q

This emergency feature for Xfinity Voice automatically sends your telephone number and location to the operator during the call.

59
Q

The number of free Xfinity Voice calling features customers receive.

60
Q

*67

A

Activate Caller ID Blocking

61
Q

*82

A

Deactivate Caller ID Blocking.

62
Q

*70

A

Activate Call Waiting.

63
Q

*69

A

Activate Last Call Return.

64
Q

*60

A

Activate Call Screening.

65
Q

*80

A

Deactivate Call Screening.

66
Q

*66

A

Activate Repeat Dialing.

67
Q

*86

A

Deactivate Repeat Dialing.

68
Q

*74

A

Activate Speed Dial 8.

69
Q

*75

A

Activate Speed Dial 30.

70
Q

*57

A

Activate Call Trace.

71
Q

*77

A

Activate Anonymous Call Rejection.

72
Q

*87

A

Deactivate Anonymous Call Rejection.

73
Q

*72

A

Activate Call Forwarding Variable.

74
Q

*73

A

Deactivate Call Forwarding Variable.

75
Q

*63

A

Activate Call Forwarding Selective.

76
Q

*83

A

Deactivate Call Forwarding Selective.

77
Q

*99

A

Activate Enhanced Voicemail.

Lil J Bae (71 decks)

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