LilG_EmRe Flashcards
This program is Comcast’s social recognition experience that allows you to show appreciation anytime, anywhere, hosted on Xchange.
thx
These important dates are celebrated in Xchange, in the Celebrations tile.
Service Anniversairies
What milestone Anniversaries are celebrated on Xchange?
1, 3, 5 and every 5 years after until 45 years
How are eligible employees notified and gain access to the gift catalog?
receive an email message from Xchange with a link
On what day will employees eligible for the 5-year incremental anniversary gift catalog be sent that link?
on the day of your service anniversary
If you are celebrating a 5-year incremental anniversary with Comcast, you can expect what two things?
Celebration page on Xchange and Anniversary Gift Catalog
If you were out on leave during your milestone service anniversary, what action can you take?
submit a ticket in Xchange
How much time do you have to make a gift selection in Xchange?
6 months from anniversary date
To send thx to someone, you can search for them what 3 ways?
By name, NT ID, email
What 2 replies can you send to a thx recognition?
heart or comment
This employee recognition program has evolved over the last two decades with new awards and categories to celebrate employees who go above and beyond to serve our customers and each other.
Circle of Success Awards
The Circle of Success Awards are divided into what 4 categories?
Innovation, Promoter, Customer Experience and Accelerator
The Circle of Success; Innovation Awards include what 4 categories?
Customer, Employee, Operational, Product
What are the eligibility requirements for the Circle of Success; Innovation Awards?
All U.S. employees are eligible to be nominated and anyone can submit a nomination
The Circle of Success; Promoter Awards recognizes team members who are driving a commitment to customer satisfaction and demonstrate a commitment to what work practices?
Net Promoter System or Net Promoter Score or NPS
Eligible teammates who are “owning” the customer experience end-to-end should be nominated for this Circle of Success Award category?
Promoter
What awards fall under the Circle of Success; Promoter Award category?
Most Spirited Champion, Employee Empowerment Role Model
What employees are eligible for the “Most Spirited Champion” Promoter Award?
All employees
What Circle of Success; Promoter Award is for employees at a supervisor level or above?
Employee Empowerment Role Model
What are the 2 awards in the Circle of Success; Customer Experience category?
Xfinity Love Award and Elevations Impact Award
What Circle of Success; Customer Experience award was added in 2023?
Xfinity Love or Xfinity Love Award
What Circle of Success; Customer Experience award recognizes frontline teammates who go above and beyond for our customers.
Xfinity Love or Xfinity Love Award
Nominations for the “Xfinity Love” Promoter Award shared about our teammates through social media, NPS surveys, and thank you emails from whom?
Customers
All U.S. employees from these 3 areas are eligible for the “Xfinity Love” Promoter Award.
CARE, Tech, and Retail
What Promoter Award celebrates one solved elevation from the calendar year that had the greatest national impact?
Elevations Impact or Elevations Impact Award
Who are the 2 honorees for the Elevations Impact Award?
The employee who raised the elevation and the teams who solutioned for it
What are the 2 Accelerator Awards?
Dispatch Award and Warehouse Award
Which Circle of Succcess Award category is metric-driven?
Accelerator Awards
How often do the Circle of Success recognition events take place?
Annually
Who is eligible for Circle of Success awards?
All U.S. based cable & corporate employees
The Comcast Business EXCEL program is committed to celebrating frontline employees on our Care, Order Management and Technical Operations teams. What does “EXCEL” stand for?
EXcellent Customer Experience Leaders
EXCEL awards are what -driven?
Metrics
EXCEL awards recognize how many customer-facing employees across Operations functional teams who prove themselves every day to be EXcellent Customer Experience Leaders?
60
All EXCEL winners receive what 5 things?
a Certificate of Recognition, Executive Letter, E-Signature Label, an exclusive invitation to the Quarterly EXCEL Engagement Series, and an EXCEL executive pen.
At the end of the EXCEL incentive, grand prize winners will be selected for what?
to attend the EXCEL Summit
This contest is a longstanding tradition, where employees who have achieved excellence in sales performance and results, are rewarded with a week-long celebration for our winners and their guest somewhere fantastic.
President’s Club
Where will the 2024 President’s Club winners celebrate in March 2025?
The Ritz Carlton Bacara in Santa Barbara, California
