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Lil J Bae > LilG_EmRe > Flashcards

LilG_EmRe Flashcards

1
Q

This program is Comcast’s social recognition experience that allows you to show appreciation anytime, anywhere, hosted on Xchange.

A

thx

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2
Q

These important dates are celebrated in Xchange, in the Celebrations tile.

A

Service Anniversairies

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3
Q

What milestone Anniversaries are celebrated on Xchange?

A

1, 3, 5 and every 5 years after until 45 years

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4
Q

How are eligible employees notified and gain access to the gift catalog?

A

receive an email message from Xchange with a link

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5
Q

On what day will employees eligible for the 5-year incremental anniversary gift catalog be sent that link?

A

on the day of your service anniversary

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6
Q

If you are celebrating a 5-year incremental anniversary with Comcast, you can expect what two things?

A

Celebration page on Xchange and Anniversary Gift Catalog

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7
Q

If you were out on leave during your milestone service anniversary, what action can you take?

A

submit a ticket in Xchange

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8
Q

How much time do you have to make a gift selection in Xchange?

A

6 months from anniversary date

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9
Q

To send thx to someone, you can search for them what 3 ways?

A

By name, NT ID, email

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10
Q

What 2 replies can you send to a thx recognition?

A

heart or comment

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11
Q

This employee recognition program has evolved over the last two decades with new awards and categories to celebrate employees who go above and beyond to serve our customers and each other.

A

Circle of Success Awards

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12
Q

The Circle of Success Awards are divided into what 4 categories?

A

Innovation, Promoter, Customer Experience and Accelerator

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13
Q

The Circle of Success; Innovation Awards include what 4 categories?

A

Customer, Employee, Operational, Product

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14
Q

What are the eligibility requirements for the Circle of Success; Innovation Awards?

A

All U.S. employees are eligible to be nominated and anyone can submit a nomination

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15
Q

The Circle of Success; Promoter Awards recognizes team members who are driving a commitment to customer satisfaction and demonstrate a commitment to what work practices?

A

Net Promoter System or Net Promoter Score or NPS

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16
Q

Eligible teammates who are “owning” the customer experience end-to-end should be nominated for this Circle of Success Award category?

A

Promoter

17
Q

What awards fall under the Circle of Success; Promoter Award category?

A

Most Spirited Champion, Employee Empowerment Role Model

18
Q

What employees are eligible for the “Most Spirited Champion” Promoter Award?

A

All employees

19
Q

What Circle of Success; Promoter Award is for employees at a supervisor level or above?

A

Employee Empowerment Role Model

20
Q

What are the 2 awards in the Circle of Success; Customer Experience category?

A

Xfinity Love Award and Elevations Impact Award

21
Q

What Circle of Success; Customer Experience award was added in 2023?

A

Xfinity Love or Xfinity Love Award

22
Q

What Circle of Success; Customer Experience award recognizes frontline teammates who go above and beyond for our customers.

A

Xfinity Love or Xfinity Love Award

23
Q

Nominations for the “Xfinity Love” Promoter Award shared about our teammates through social media, NPS surveys, and thank you emails from whom?

A

Customers

24
Q

All U.S. employees from these 3 areas are eligible for the “Xfinity Love” Promoter Award.

A

CARE, Tech, and Retail

25
Q

What Promoter Award celebrates one solved elevation from the calendar year that had the greatest national impact?

A

Elevations Impact or Elevations Impact Award

26
Q

Who are the 2 honorees for the Elevations Impact Award?

A

The employee who raised the elevation and the teams who solutioned for it

27
Q

What are the 2 Accelerator Awards?

A

Dispatch Award and Warehouse Award

28
Q

Which Circle of Succcess Award category is metric-driven?

A

Accelerator Awards

29
Q

How often do the Circle of Success recognition events take place?

A

Annually

30
Q

Who is eligible for Circle of Success awards?

A

All U.S. based cable & corporate employees

31
Q

The Comcast Business EXCEL program is committed to celebrating frontline employees on our Care, Order Management and Technical Operations teams. What does “EXCEL” stand for?

A

EXcellent Customer Experience Leaders

32
Q

EXCEL awards are what -driven?

A

Metrics

33
Q

EXCEL awards recognize how many customer-facing employees across Operations functional teams who prove themselves every day to be EXcellent Customer Experience Leaders?

A

60

34
Q

All EXCEL winners receive what 5 things?

A

a Certificate of Recognition, Executive Letter, E-Signature Label, an exclusive invitation to the Quarterly EXCEL Engagement Series, and an EXCEL executive pen.

35
Q

At the end of the EXCEL incentive, grand prize winners will be selected for what?

A

to attend the EXCEL Summit

36
Q

This contest is a longstanding tradition, where employees who have achieved excellence in sales performance and results, are rewarded with a week-long celebration for our winners and their guest somewhere fantastic.  

A

President’s Club

37
Q

Where will the 2024 President’s Club winners celebrate in March 2025?

A

The Ritz Carlton Bacara in Santa Barbara, California

Lil J Bae (71 decks)

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