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Lil J Bae > LilG_Xu > Flashcards

LilG_Xu Flashcards

1
Q

The 7 categories included under the Browse section on Xumo

A

NOW TV, Latino, Black Experience, LGBTQ+, International, Asian American, Native American

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2
Q

What 3 types of PINs can be set up on a Xumo Stream box?

A

PIN for Purchase, PIN for Apps, PIN for Apps menu

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3
Q

Xumo is a joint venture between Comcast and this competitor?

A

Charter Communications

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4
Q

Affordable and innovative smart TV with a single integrated interface + voice remote, to access live and on demand streaming content from 100s of apps and services.

A

Xumo TV

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5
Q

What feature would you use on Xumo TV to create a personalized playlist?

A

My List

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6
Q

Where are Xumo TVs not sold?

A

Xfinity Retail Stores

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7
Q

New customers who purchase a Xumo TV are currently eligible to receive Peacock Premium at no additional cost for this amount of time.

A

6 months

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8
Q

Customers across the U.S. do not need these two Xfinity related qualifiers to enjoy Xumo TV

A

To be an Xfinity customer or to live in the service footprint

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9
Q

What three manufacterers make Xumo TVs?

A

Pioneer, Element, Hisense

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10
Q

The size range, in inches, for all makes of Xumo TVs?

A

24” - 86”

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11
Q

Xumo TVs come with over this number of pre-loaded apps?

A

250 or 250+

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12
Q

The background imagery on Xumo TV has what smart feature?

A

Adapts to different content selections

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13
Q

Xumo TV’s apps row can now be what?

A

Customizable

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14
Q

Xumo TV’s interface now displays key information including these 3 things.

A

Show synopses, duration and ratings

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15
Q

Xumo TV shows progress bars in these 2 contexts?

A

“Continue watching” and the Guide

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16
Q

This is a streaming device for Xfinity Internet customers that plugs into any TV with features such as personal profiles, improved TV guides, and more.

A

Xumo Stream Box

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17
Q

This replaced Flex?

A

Xumo

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18
Q

What remote model pairs with the Xumo Stream Box?

A

XR100

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19
Q

What is the URL a customer can use to order a Xumo Stream Box?

A

*xfinity.com/xumo OR *https://www.xfinity.com/learn/xumostreambox

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20
Q

Not including tax, what is the one-time activation fee that new customers pay to activate the first Xumo Stream Box?

A

$15

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21
Q

What is the cost for the first Xumo Stream Box?

A

$0 or included with your Xfinity Internet service

22
Q

What is the monthly cost for each additional Xumo Stream Box?

A

$5

23
Q

These Xfinity products are not compatible with Xumo Stream Boxes.

A

Xfinity TV, NOW Internet, Prepaid Internet

24
Q

A Xumo Stream Box Getting Started Kit includes what 5 things?

A

Xumo Stream Box, XR100 remote, power cable, HDMI cable, Getting Started Guide

25
Q

In order to view DVR content on the Xumo Stream Box, what service would be required?

A

NOW TV

26
Q

What is the Xumo Stream Box error code for “The batteries in your remote control are running low. Please replace them”?

A

EOS001

27
Q

Xumo Stream Box error codes for “Please wait for your program to load.”

A

EOS002 and EOS003

28
Q

Xumo Stream Box error code EOS018 “Sorry, pause and rewind aren’t available on this channel” uses this troubleshooting step.

A

Check that you have a valid subscription for the content.

29
Q

These two Xumo Stream Box error codes are related to UHD issues.

A

EOS010 and EOS014

30
Q

If you receive this Xumo Stream Box error, it means the content isn’t available, and isn’t an error; no device troubleshooting is needed.

A

EOS036

31
Q

Xumo Stream Box error “PIN is blocked for 10 minutes for security reasons and cannot be lifted earlier” is related to this code.

A

EOS017

32
Q

This Xumo Stream Box error code is related to VPN or the box is in an area where streaming isn’t allowed.

A

EOS021

33
Q

The troubleshooting step for these two Xumo Stream Box error codes is “Attempt to link your account again after a few minutes.”

A

EOS032 and EOS033

34
Q

What two new streaming bundles do we offer?

A

Xfinity StreamSaver and NOW StreamSaver

35
Q

For these 3 subscriptions, you’ll need to cancel your existing subscription and purchase these services through Comcast to access them on your Xumo Stream Box.

A

Cinemax, Starz, and/or MGM+

36
Q

If the Xumo Stream Box was purchased from xumo.com what are 3 differences from ones rented through Xfinity?

A

unable to upgrade to NOW TV; cannot be set as your primary video service device; addition of app buttons on XR100 remote

37
Q

Xfinity StreamSaver saves customers what percentage per year?

A

30

38
Q

Xfinity StreamSaver saves customers nearly how much per year?

A

$100

39
Q

Customers can add Xfinity StreamSaver to Xfinity TV or Xfinity Internet for how much per month?

A

$15

40
Q

Customers can add Xfinity StreamSaver to what 2 Xfinity services?

A

Xfinity TV and Xfinity Internet

41
Q

NOW StreamSaver can be combined with what service?

A

NOW TV

42
Q

NOW TV customers can add NOW StreamSaver for how much per month?

A

$10

43
Q

How much per month is NOW TV Latino as a standalone product?

A

$10

44
Q

What is the monthly cost of NOW TV Latino with NOW TV?

A

$40

45
Q

Xfinity StreamSaver, NOW StreamSaver include what 3 streaming services?

A

Peacock Premium, Apple TV+, and Netflix

46
Q

What products do we NOW offer without annual contracts, credit checks or hidden fees?

A

NOW Internet, NOW Mobile, NOW TV, NOW TV Latino, NOW StreamSaver, (Xfinity) StreamSaver

47
Q

NOW TV costs how much per month?

A

$20

48
Q

There are more than how many Spanish language channels with NOW TV Latino?

A

25+

49
Q

What devices can you use to watch NOW TV and NOW TV Latino with the Xfinity Stream app?

A

Xfinity Flex, Xumo Stream Box from Xfinity, web, iOS mobile, Android mobile, Fire TV, casting with Google Chromecast or Apple Airplay

50
Q

NOW Streamsaver is how much per month?

A

$30

Lil J Bae (70 decks)

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