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Lil J Bae > ChU_InEs > Flashcards

ChU_InEs Flashcards

1
Q

A address that Comcast is able to provide services at is referred to as

A

Serviceability or serviceable

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2
Q

If a internet essentials customer needs their documents reviewed or did not receive the notification about the status of their documentation the agent can create this

A

A escalation

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3
Q

After submitting their Internet Essentials application a customer may experience issues with the process if submiting documents after this many days

A

15 days

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4
Q

The amount of internet essentials accounts allowed per address

A

one

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5
Q

If a customer was charged for a professional installation and has a failed GSK kit, accessibility needs. or has first time services at the address they may qualify for this

A

Installation Credit

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6
Q

Which department should a IE agent transfer to if a customer is trying to activate services at a address with a collections hold

A

Collections

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7
Q

Internet essentials can get as much as 50/10 Mbps and support this many devices

A

4

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8
Q

Modem used for Internet Essentials

A

XB3

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9
Q

Internet essentials Plus can reach speeds of 100/20 Mbps and will support this many devices

A

5

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10
Q

Internet Essentials costs this much per month

A

9.95

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11
Q

Internet Essentials Plus costs this much per month

A

29.95

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12
Q

The amount of data included with Internet Essentials

A

Unlimited

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13
Q

The amount of data included with Internet Essentials Plus

A

Unlimited

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14
Q

This program provides affordable home internet for qualifying households

A

Internet Essentials

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15
Q

Internet Essentials free training is available in what languages

A

English and Spanish

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16
Q

is xfinity xFi available to Internet Essentials customers

A

Xfinity xFi is available to all Internet Essential customers or yes

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17
Q

How much is the laptop that’s available for purchase with Internet Essentials

A

149.99

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18
Q

What upload and download speeds come with Internet Essentials

A

10 Mbps upload 50 Mbps download or 10/50

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19
Q

On 11/22/2021 Xfinity launched a new tier of service for Internet Essentials customers known as

A

Internet Essentials Plus

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20
Q

the 90 day rule requires the customer has not subscribed to Xfinity internet in the past

A

90 days

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21
Q

Where can approved Internet Essentials customers go to pick up a Getting Started Kit?

A

Xfinity store or Service Center

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22
Q

How long are Internet Essentials application approval valid for

A

12 months or 1 year

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23
Q

This is the only city you can be a Internet Essentials customer where the 90 day rule does not apply

A

Philadelphia

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24
Q

If a home is not getting started kit ready a professional installation can be scheduled where the customer will be charged

A

Nothing

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25
Q

This install type will limit the amount of time the technician is inside the home

A

Limited Contact Install or Limited Contact

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26
Q

How long does it take to get approved for Internet Essentials

A

1 to 3 business days

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27
Q

How can a Internet Essentials customer get their getting started kit?

A

mail or by visiting a Xfinity store

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28
Q

These areas contain free WiFi in safe places so families can learn, work, and explore with access to secure and reliable internet

A

Lift Zones

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29
Q

Comcast’s commitment to advance digital equity and build a future of unlimited possibilities is known as

A

Project Up

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30
Q

Since its inception, Internet Essentials has connected a cumulative total of more than 10 million low-income Americans to the power of the Internet at home in this year

31
Q

The nation’s largest and most successful private-sector broadband adoption program is

A

Internet Essentials

32
Q

This is a streaming device that plugs into any TV.

A

Xumo stream box or Xumo

33
Q

Only these types of internet customers can add the Xumo Stream Box to their account.

A

New customers

34
Q

This type of cable network that streams services to provide access to popular cable networks and DVR service is known as this type of streaming service

A

Curated or Curated streaming service

35
Q

How many profiles can a Xumo subscriber create

36
Q

This allows Xumo Stream Box customers to save titles they want to watch or quickly access old favorite.

37
Q

Internet Essentials customers can now subscribe to NOW TV, NOW TV Latino, NOW StreamSaver and

38
Q

Internet Essentials customers can use their own (what?) for service

39
Q

Internet Essentials customers who decline to use a Getting Started kit will have the option to schedule a Professional Installation for $

40
Q

Internet Essentials customers who live at an address that does not qualify for a Getting Started kit will be provided with a Professional Installation for this much

A

0, or nothing, or no extra charge

41
Q

These types of cards Internet Essential customers can use toward their account

A

Opportunity card or Opportunity

42
Q

Opportunity cards come in these denominations. $30.00, $60.00, or

A

$120.00 or $120.00 per card

43
Q

This card will allow a third party to pay for a customer’s Internet Essentials service for a period of time they choose

A

Promotional card or Promotional

44
Q

Each Internet Essentials Promotional card has a code that may be redeemed this many times

45
Q

Operating system included with the Internet Essentials discounted computer.

A

Windows Starter or Windows 11

46
Q

Internet Essentials customers have the option to purchase an internet ready computer for $149.99 plus

47
Q

When ordering a discounted computer through Internet Essentials these 3 types of payment are accepted. Debit card, Credit card. or

A

Prepaid card

48
Q

To qualify for Internet Essentials, your household must meet all of these criteria:

A
  1. Is located where Comcast has service
  2. Has at least 1 child eligible for the National School Lunch Program
  3. Has not subscribed to Comcast internet in the past 90 days
  4. Does not have a overdue Comcast bill or unreturned equipment
49
Q

You will need these to check the balance of a opportunity card. Phone #, 16 digit card #, and

50
Q

You will reveal this when the metallic area next to the card # is scratched off

51
Q

When do Oportunity cards expire

A

Never or Opportunity Cards do not expire.

52
Q

Partners, such as non-profits, schools, healthcare providers and other community-based organizations, can now pay for or sponsor Internet Essentials for their eligible members/families using this option

A

IEPP or Internet Essentials Partnership Program

53
Q

A Internet Essentials customer can continue to receive service as long as they continue to meet

A

eligibility guidelines

54
Q

An affordable live and On Demand streaming TV option available including Peacock Premium at no extra cost.

A

NOW TV or NOW

55
Q

With NOW TV you can stream up to this many devices at the same time

56
Q

this is replacing Xfinity Flex for new customers

A

Xumo or Xumo Stream Box

57
Q

In all other areas, the applicant must not have had Xfinity Internet service within the last 90 days to be eligible for Internet Essentials, however, this rule is waived only for the City of

A

Philadelphia

58
Q

Internet Essentials customers have unlimited access to Xfinity

A

WiFi Hotspots or Hotspots

59
Q

Free training through Internet Essentials is available in these 3 ways

A

online, in print. or in person

60
Q

employee volunteers who help raise awareness about the Internet Essentials program in their communities are known as

A

Ambassadors

61
Q

4K streaming TV box that puts your favorite apps, all in one place for easy streaming.

A

Xfinity Flex or Flex

62
Q

Xfinity Flex is for Xfinity Internet customers who are not current

A

Xfinity Video customers or Video customers

63
Q

This gives customers straightforward access to quality internet, mobile, and TV that’s right for them, right now.

64
Q

The 2 speeds NOW internet has to choose from

A

100 Mbps and 200 Mbps

65
Q

To access millions of nationwide Xfinity WiFi hotspots a NOW customer can add this product

A

WiFi Pass or NOW WiFi Pass

66
Q

For customers who do not need a home internet solution they can purchase this as a stand alone product

A

WiFi Pass or NOW WiFi Pass

67
Q

Mobile customers pay in advance an all-in monthly price with taxes and fees included for this mobile service

A

NOW Mobile

68
Q

Now Mobile is exclusively for

A

Xfinity or NOW internet customers

69
Q

The Mex/Can Unlimited Pass for NOW Mobile costs this much per month

70
Q

The Personal Hotspot for NOW Mobile costs this much per month

71
Q

This product keeps the whole family entertained with 65+ live TV and on demand content, plus Peacock’s hit movies, shows, Originals, and live sports.

72
Q

With NOW TV customers can stream live and on demand TV for this much per month

A

20 dollars

73
Q

Designed with streamer-first consumers in mind, the Xfinity Stream app gives these customers the ability to watch their content anywhere, on any device, any time they want

Lil J Bae (71 decks)

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