Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Lil J Bae > shannon_termacronymn10.3 > Flashcards

shannon_termacronymn10.3 Flashcards

1
Q

Two customer billing systems

A

Amdocs/CSG

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Central resource to address HR, benefits, and payroll-related issues and questions

A

AskHRSS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

CIFA

A

Comcast Integrated Financial Applications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Our company intranet

A

ComcastNow

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

The secret decoder ring for Comcast-specific and industry acronyms

A

CIMDEF

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

An application with all of the information employees need to answer customer questions, including billing and repair issues.

A

Einstein

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Enables all Comcast employees to report and track travel and entertainment expenses, expenses incurred using the Citibank Visa Corporate Card, as well as out-of-pocket expenses

A

myExpense

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Where you go for your HR and pay-related information (sign up for direct deposit, view your pay statement, enter your time, take mandatory and other online training, enter goals, view your performance appraisal, and more)

A

Workday

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

AHT

A

Average Handle Time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

AO

A

Additional Outlet

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

ATS

A

Advanced Technical Services or Adherence to Schedule

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

ATSC

A

Advanced Television Services committee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

CAE

A

Customer Account Executive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

CCAW

A

Customer Convenience Appointment Window

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

CCC

A

Comcast Connection Center

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

CDV

A

Comcast Digital Voice (now known as XFINITY Voice)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

cFCR

A

Customer First Call Resolution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

CHC

A

Comcast Home Certification

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

COE

A

Center of Excellence or Center of Expertise

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

CQE

A

Comcast Quality Experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

CTI

A

Computer Technology Interface

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

CX

A

Customer Experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

DOCSIS

A

Data Over Cable Service Interface Specifications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

DOI

A

Day of Install

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

EMTA

A

Embedded Multimedia Terminal Adapter

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

EPC

A

Enterprise Product Catalog

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

ETS

A

Enterprise Telephony System

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

FCC

A

Federal Communications Commission

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

FCR

A

First Call Resolution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

FTP

A

File Transfer Protocol

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

FTUE

A

First Time User Experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

GUI

A

Graphical User Interface

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

HSD

A

High Speed Data

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

HTTPS

A

Hypertext Transfer Protocol Secure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

IP

A

Internet Protocol

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

LOB

A

Line of Business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

LOQ

A

Line of Questioning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

MDU

A

Multi-Dwelling Unit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

MRC

A

Monthly Recurring Charge

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

NPS

A

Net Promoter System

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

OJC

A

Order Job Creation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

Customer Experience metric that measures the number of product (Revenue Generating Unit) disconnects as a percentage of average products for the quarter. Products include XFINITY TV, Internet, Voice, and Home subscribers.

A

Product Churn

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

RGU

A

Revenue Generating Unit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

SIK

A

Self-Install Kit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

SVOD

A

Subscription Video On Demand

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
46
Q

TC

A

Trouble Call

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
47
Q

TCF

A

Think Customer First

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
48
Q

Transactional VOC

A

Transactional Voice of the Customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
49
Q

TVE

A

TV Everywhere

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
50
Q

UCID

A

Universal Caller ID

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
51
Q

VOC

A

Voice of the Customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
52
Q

VOD

A

Video On Demand

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
53
Q

XOD

A

XFINITY On Demand

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
54
Q

CIP

A

Comcast Incentive Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
55
Q

Your resource for reporting concerns about workplace and integrity issues

A

Comcast NBCUniversal Listens

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
56
Q

A three-tiered program designed to resolve workplace legal disputes

A

Comcast Solutions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
57
Q

Our Employee Assistance Program (EAP)

A

ComPsych

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
58
Q

Our enterprise-wide learning and development organization

A

ULearn

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
59
Q

EAP

A

Employee Assistance Program

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
60
Q

ESPP

A

Employee Stock Purchase Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
61
Q

Employee Stock Purchase Plan administrator

A

Fidelity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
62
Q

Investment advice and professional management

A

Financial Engines

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
63
Q

FLB or NFLB

A

National Frontline Bonus Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
64
Q

FML

A

Family & Medical Leave

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
65
Q

FSA

A

Flexible Spending Account

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
66
Q

A resource to help you get second opinions on your medical care

A

Grand Rounds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
67
Q

HRL

A

Human Resources Leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
68
Q

HRSS

A

Human Resources Shared Services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
69
Q

LOA

A

Leave of Absence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
70
Q

LTD

A

Long-Term Disability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
71
Q

Stress management resources

A

meQuilibrium

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
72
Q

two options for receiving your pay

A

Direct deposit or Pay Card

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
73
Q

Support for quitting tobacco

A

QuitNet

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
74
Q

SPD

A

Summary Plan Description

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
75
Q

Comcast’s perks and discounts portal

A

SpendSmart

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
76
Q

STD

A

Short-Term Disability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
77
Q

TA

A

Talent Acquisition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
78
Q

TM

A

Talent Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
79
Q

Weight loss tools and programs

A

Weight Watchers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
80
Q

ABBR

A

Alternate Based Benefit Rate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
81
Q

ERG

A

Employee Resource Group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
82
Q

ESC

A

Employee Service Center

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
83
Q

ESS

A

Employee Self-Service

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
84
Q

EVA

A

Employee Virtual Assistant

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
85
Q

PIP

A

Performance Improvement Plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
86
Q

QRG

A

Quick Reference Guide

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
87
Q

T&E

A

Travel and Expense

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
88
Q

TIC

A

Target Incentive Commission

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
89
Q

UAP

A

Unscheduled Absence Point

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
90
Q

BAU

A

Business as Usual

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
91
Q

BU

A

Business Unit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
92
Q

CHQ

A

Corporate Headquarters

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
93
Q

Offers advanced communication solutions for organizations and businesses, including Internet, Ethernet, phone and television

A

Comcast Business or Business Services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
94
Q

The advertising sales division of Comcast Cable. Empowers local, regional and national advertisers to efficiently and effectively deliver their marketing messages to the right audience

A

Effectv

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
95
Q

EPS

A

Engineering & Platform Services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
96
Q

EPMO

A

Enterprise Project Management Office

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
97
Q

NCO

A

National Customer Operations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
98
Q

POC

A

Point of Contact

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
99
Q

SME

A

Subject Matter Expert

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
100
Q

T + P

A

Technology + Products

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
101
Q

XOC

A

eXcellence Operations Center

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
102
Q

IE

A

Internet Essentials

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
103
Q

TDP

A

Total Device Protection

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
104
Q

IVR

A

Interactive Voice Respons

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
105
Q

OPA

A

Off Phone Activity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
106
Q

RTA

A

Real Time Adherence / Real Time Analyst

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
107
Q

SLA

A

Service Level Agreement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
108
Q

NSF

A

Non-Sufficient Funds

109
Q

OTC

A

One Time Charge

110
Q

RMGT

A

Risk Management

111
Q

XCC

A

Xfinity Customer Commitment

112
Q

CB

A

Comcast Business

113
Q

CEN

A

Central Division

114
Q

CI

A

Community Investment

115
Q

CXSIO

A

Customer Experience Strategy, Innovation and Optimization

116
Q

D2C

A

Direct to Customer

117
Q

FFO

A

Field Fulfillment Office

118
Q

HQ

A

Headquarters

119
Q

IBS

A

Inbound Sales

120
Q

IS

A

Information Systems

121
Q

IT

A

Information Technology

122
Q

LCoE

A

Loyalty Center of Excellence

123
Q

MSO

A

Management Services Organizations

124
Q

NCC

A

National Call Center

125
Q

NED

A

Northeast Division

126
Q

OAM

A

Operation, Administration, and Management

127
Q

PEN

A

Product Experience Network

128
Q

PX

A

Product Experience

129
Q

RAPID

A

Resolve All Prior Install Debt

130
Q

RCOE

A

Retail Center of Excellence

131
Q

ROC

A

Resource Optimization Center

132
Q

SCoE

A

Sales Center of Excellence

133
Q

TCoE

A

Technician Center of Excellence

134
Q

XGIE

A

Xfinity Growth, Innovation, and Experience

135
Q

WD

A

West Division

136
Q

CHRW

A

Cable Home Run Wiring

137
Q

DOJ

A

Day of Job

138
Q

GSK

A

Getting Started Kit

139
Q

OPID

A

Operator ID

140
Q

SRO

A

Special Request Order

141
Q

AI

A

Artificial Intelligence

142
Q

AP

A

Access Point

143
Q

EoHFC

A

Ethernet over Hybrid-Fiber Coax

144
Q

EDI

A

Ethernet Dedicated Internet

145
Q

EoF

A

Ethernet over Fiber

146
Q

ENS

A

Ethernet Network Service

147
Q

FDV

A

Frame Delay Variation

148
Q

FDX

A

Full Duplex DOCSIS

149
Q

FLR

A

Frame Loss Rate

150
Q

FTD

A

Frame Transfer Delay

151
Q

HDR

A

High Dynamic Range

152
Q

HMC

A

House Miscellaneous Code

153
Q

ICCID

A

Integrated Circuit Card Identification Number

154
Q

IR

A

Information Rate

155
Q

ISDN

A

Integrated Services Digital Network

156
Q

ITG

A

Integrated Troubleshooting Guide

157
Q

MoCA

A

Multimedia over Coax Alliance

158
Q

ABT

A

Address Build Tool

159
Q

ACSR

A

Advanced Customer Service Representative

160
Q

BAM

A

Box Availability Matrix

161
Q

CSG

A

Cable Service Group

162
Q

DOE

A

Digital Order Entry

163
Q

E360

A

Einstein 360

164
Q

ECM

A

Enterprise Case Management

165
Q

EDP

A

Enterprise Distribution Platform

166
Q

HTTE

A

Hybrid Testing and Training Environment

167
Q

NSR

A

National Sales Reports

168
Q

R360

A

Retail 360

169
Q

SFDC

A

Salesforce.com

170
Q

TAC

A

Tenant Account Creation

171
Q

T360

A

Tech360

172
Q

UKG

A

Ultimate Kronos Group

173
Q

VDI

A

Virtual Desktop Interface or Virtual Desktop Infrastructure

174
Q

XOE

A

Xfinity Order Entry

175
Q

AVOD

A

Advertising Video on Demand

176
Q

CSAW

A

Customer Service Appreciation Week

177
Q

CLV

A

Customer Lifetime Value

178
Q

CMS

A

Content Management System

179
Q

CPNI

A

Customer Proprietary Network Information

180
Q

X1

A

Excalibur One

181
Q

XH

A

Xfinity Home Security

182
Q

XI

A

Xfinity Internet

183
Q

XM

A

Xfinity Mobile

184
Q

XMC

A

Xfinity Mobile Care

185
Q

XMPP

A

Xfinity Mobile Protection Plan

186
Q

XTV

A

Xfinity TV

187
Q

XV

A

Xfinity Voice

188
Q

BoT

A

Blocks of Time

189
Q

BTG

A

By the Gig

190
Q

CLNR

A

Certified Like New Replacement

191
Q

COPS

A

Central Office Processing Service

192
Q

E911

A

Enhanced 911 Service

193
Q

EIP

A

Equipment Installment Plan

194
Q

IEPP

A

Internet Essentials Partnership Program

195
Q

IMEI

A

International Mobile Equipment Identity

196
Q

MDN

A

Mobile Device Number

197
Q

ML

A

Multi-Latino

198
Q

NDEL

A

New Device Existing Line

199
Q

OTT

A

Over the Top Service

200
Q

SIM

A

Subscriber Identity (or Identification) Module (Sim or eSim)

201
Q

TCM

A

Turner Classic Movies

202
Q

TMC

A

The Movie Channel

203
Q

TPV

A

Third Party Verification

204
Q

VoIP

A

Voice Over Internet Protocol

205
Q

COAM

A

Customer Owned and Managed Primary Outlet

206
Q

COAMPO

A

Customer Owned and Managed Primary Outlet

207
Q

DCT

A

Digital Converter Terminal

208
Q

DTA

A

Digital Transport Adapter

209
Q

DVR

A

Digital Video Recorder

210
Q

XSB

A

Xumo Stream Box

211
Q

DP

A

Double Play / 2 Product Plan

212
Q

LoQ

A

Line of Questioning

213
Q

QP

A

Quad Play or 4 Product Plan

214
Q

SP

A

Single Play or 1 Product Plan

215
Q

TP

A

Triple Play or 3 Product Plan

216
Q

ACD

A

Automatic Call Distributor

217
Q

ACW

A

After Call Work

218
Q

AUX

A

Auxiliary

219
Q

CPSH

A

Calls Per Staffed Hour

220
Q

EWT

A

Estimated Wait Time

221
Q

OTM

A

Outbound Telemarketing

222
Q

ACH

A

Automated Clearing House

223
Q

ACP

A

Affordable Connectivity Program

224
Q

APC

A

Aware of Possible Charges

225
Q

APPD

A

Autopay and Paperless Discount

226
Q

ASR

A

Account Setup and Review

227
Q

BOB

A

Bottom of the Bill

228
Q

BTV

A

Broadcast TV Fee

229
Q

CCG

A

Comcast Customer Guarantee

230
Q

ECC

A

External Credit Check

231
Q

ECF

A

Emergency Connectivity Fund

232
Q

ILC

A

Internal Liability Check

233
Q

NV

A

National Verifier or National Verifier Identification (NVID

234
Q

RSF

A

Regional Sports Fee

235
Q

RAD

A

Representative Accountability Database

236
Q

SODI

A

Service Order Delivery Interface

237
Q

UBB

A

Usage Based Billing

238
Q

UCA

A

Uncollected Closed Accounts

239
Q

VA

A

Verbal Acceptance

240
Q

eSim

A

Embedded SIM (Subscriber Identity Module)

241
Q

IoT

A

Internet of Things

242
Q

MTG

A

Multi-Tenant Gateway

243
Q

OTA

A

Over the Air

244
Q

PRM

A

Panel Replacement Module

245
Q

pSim

A

Physical SIM (Subscriber Identity Module)

246
Q

SPID

A

Service Provider ID / Service Profile Identifier

247
Q

SSID

A

Service Set Identifier

248
Q

P2

A

Construction Tool

249
Q

VM

A

Virtual Machine

250
Q

AE

A

Account Executive

251
Q

AM

A

Account Management

252
Q

ASM

A

Assistant Store Manager

253
Q

CAR

A

Community Account Representative

254
Q

DSR

A

Direct Sales Representative

255
Q

DXP

A

Development Expansion Professional

256
Q

ISS

A

Inbound Sales Specialist

257
Q

LSC

A

Lead Sales Consultant

258
Q

LXP

A

Learning Experience Professional

259
Q

NAM

A

National Account Manager

260
Q

PM

A

Performance Management; Project, Program or Portfolio Manager

261
Q

PO

A

Product or Portfolio Owner

262
Q

RDP

A

Residential Development Professional

263
Q

ROM

A

Regional Operations Manager

264
Q

RSC

A

Retail Sales Consultant

265
Q

SE

A

Sales Engineer

266
Q

SEM

A

Sales Effectiveness Managers

267
Q

SLT

A

Senior Leadership Team

268
Q

XME

A

Xfinity Mobile Expert

269
Q

XSP

A

Xfinity Sales Professional

Lil J Bae (70 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions