shannon_termacronymn10.3 Flashcards
1
Q
Two customer billing systems
A
Amdocs/CSG
2
Q
Central resource to address HR, benefits, and payroll-related issues and questions
A
AskHRSS
3
Q
CIFA
A
Comcast Integrated Financial Applications
4
Q
Our company intranet
A
ComcastNow
5
Q
The secret decoder ring for Comcast-specific and industry acronyms
A
CIMDEF
6
Q
An application with all of the information employees need to answer customer questions, including billing and repair issues.
A
Einstein
7
Q
Enables all Comcast employees to report and track travel and entertainment expenses, expenses incurred using the Citibank Visa Corporate Card, as well as out-of-pocket expenses
A
myExpense
8
Q
Where you go for your HR and pay-related information (sign up for direct deposit, view your pay statement, enter your time, take mandatory and other online training, enter goals, view your performance appraisal, and more)
A
Workday
9
Q
AHT
A
Average Handle Time
10
Q
AO
A
Additional Outlet
11
Q
ATS
A
Advanced Technical Services or Adherence to Schedule
12
Q
ATSC
A
Advanced Television Services committee
13
Q
CAE
A
Customer Account Executive
14
Q
CCAW
A
Customer Convenience Appointment Window
15
Q
CCC
A
Comcast Connection Center
16
Q
CDV
A
Comcast Digital Voice (now known as XFINITY Voice)
17
Q
cFCR
A
Customer First Call Resolution
18
Q
CHC
A
Comcast Home Certification
19
Q
COE
A
Center of Excellence or Center of Expertise
20
Q
CQE
A
Comcast Quality Experience
21
Q
CTI
A
Computer Technology Interface
22
Q
CX
A
Customer Experience
23
Q
DOCSIS
A
Data Over Cable Service Interface Specifications
24
Q
DOI
A
Day of Install
25
EMTA
Embedded Multimedia Terminal Adapter
26
EPC
Enterprise Product Catalog
27
ETS
Enterprise Telephony System
28
FCC
Federal Communications Commission
29
FCR
First Call Resolution
30
FTP
File Transfer Protocol
31
FTUE
First Time User Experience
32
GUI
Graphical User Interface
33
HSD
High Speed Data
34
HTTPS
Hypertext Transfer Protocol Secure
35
IP
Internet Protocol
36
LOB
Line of Business
37
LOQ
Line of Questioning
38
MDU
Multi-Dwelling Unit
39
MRC
Monthly Recurring Charge
40
NPS
Net Promoter System
41
OJC
Order Job Creation
42
Customer Experience metric that measures the number of product (Revenue Generating Unit) disconnects as a percentage of average products for the quarter. Products include XFINITY TV, Internet, Voice, and Home subscribers.
Product Churn
43
RGU
Revenue Generating Unit
44
SIK
Self-Install Kit
45
SVOD
Subscription Video On Demand
46
TC
Trouble Call
47
TCF
Think Customer First
48
Transactional VOC
Transactional Voice of the Customer
49
TVE
TV Everywhere
50
UCID
Universal Caller ID
51
VOC
Voice of the Customer
52
VOD
Video On Demand
53
XOD
XFINITY On Demand
54
CIP
Comcast Incentive Plan
55
Your resource for reporting concerns about workplace and integrity issues
Comcast NBCUniversal Listens
56
A three-tiered program designed to resolve workplace legal disputes
Comcast Solutions
57
Our Employee Assistance Program (EAP)
ComPsych
58
Our enterprise-wide learning and development organization
ULearn
59
EAP
Employee Assistance Program
60
ESPP
Employee Stock Purchase Plan
61
Employee Stock Purchase Plan administrator
Fidelity
62
Investment advice and professional management
Financial Engines
63
FLB or NFLB
National Frontline Bonus Plan
64
FML
Family & Medical Leave
65
FSA
Flexible Spending Account
66
A resource to help you get second opinions on your medical care
Grand Rounds
67
HRL
Human Resources Leader
68
HRSS
Human Resources Shared Services
69
LOA
Leave of Absence
70
LTD
Long-Term Disability
71
Stress management resources
meQuilibrium
72
two options for receiving your pay
Direct deposit or Pay Card
73
Support for quitting tobacco
QuitNet
74
SPD
Summary Plan Description
75
Comcast’s perks and discounts portal
SpendSmart
76
STD
Short-Term Disability
77
TA
Talent Acquisition
78
TM
Talent Management
79
Weight loss tools and programs
Weight Watchers
80
ABBR
Alternate Based Benefit Rate
81
ERG
Employee Resource Group
82
ESC
Employee Service Center
83
ESS
Employee Self-Service
84
EVA
Employee Virtual Assistant
85
PIP
Performance Improvement Plan
86
QRG
Quick Reference Guide
87
T&E
Travel and Expense
88
TIC
Target Incentive Commission
89
UAP
Unscheduled Absence Point
90
BAU
Business as Usual
91
BU
Business Unit
92
CHQ
Corporate Headquarters
93
Offers advanced communication solutions for organizations and businesses, including Internet, Ethernet, phone and television
Comcast Business or Business Services
94
The advertising sales division of Comcast Cable. Empowers local, regional and national advertisers to efficiently and effectively deliver their marketing messages to the right audience
Effectv
95
EPS
Engineering & Platform Services
96
EPMO
Enterprise Project Management Office
97
NCO
National Customer Operations
98
POC
Point of Contact
99
SME
Subject Matter Expert
100
T + P
Technology + Products
101
XOC
eXcellence Operations Center
102
IE
Internet Essentials
103
TDP
Total Device Protection
104
IVR
Interactive Voice Respons
105
OPA
Off Phone Activity
106
RTA
Real Time Adherence / Real Time Analyst
107
SLA
Service Level Agreement
108
NSF
Non-Sufficient Funds
109
OTC
One Time Charge
110
RMGT
Risk Management
111
XCC
Xfinity Customer Commitment
112
CB
Comcast Business
113
CEN
Central Division
114
CI
Community Investment
115
CXSIO
Customer Experience Strategy, Innovation and Optimization
116
D2C
Direct to Customer
117
FFO
Field Fulfillment Office
118
HQ
Headquarters
119
IBS
Inbound Sales
120
IS
Information Systems
121
IT
Information Technology
122
LCoE
Loyalty Center of Excellence
123
MSO
Management Services Organizations
124
NCC
National Call Center
125
NED
Northeast Division
126
OAM
Operation, Administration, and Management
127
PEN
Product Experience Network
128
PX
Product Experience
129
RAPID
Resolve All Prior Install Debt
130
RCOE
Retail Center of Excellence
131
ROC
Resource Optimization Center
132
SCoE
Sales Center of Excellence
133
TCoE
Technician Center of Excellence
134
XGIE
Xfinity Growth, Innovation, and Experience
135
WD
West Division
136
CHRW
Cable Home Run Wiring
137
DOJ
Day of Job
138
GSK
Getting Started Kit
139
OPID
Operator ID
140
SRO
Special Request Order
141
AI
Artificial Intelligence
142
AP
Access Point
143
EoHFC
Ethernet over Hybrid-Fiber Coax
144
EDI
Ethernet Dedicated Internet
145
EoF
Ethernet over Fiber
146
ENS
Ethernet Network Service
147
FDV
Frame Delay Variation
148
FDX
Full Duplex DOCSIS
149
FLR
Frame Loss Rate
150
FTD
Frame Transfer Delay
151
HDR
High Dynamic Range
152
HMC
House Miscellaneous Code
153
ICCID
Integrated Circuit Card Identification Number
154
IR
Information Rate
155
ISDN
Integrated Services Digital Network
156
ITG
Integrated Troubleshooting Guide
157
MoCA
Multimedia over Coax Alliance
158
ABT
Address Build Tool
159
ACSR
Advanced Customer Service Representative
160
BAM
Box Availability Matrix
161
CSG
Cable Service Group
162
DOE
Digital Order Entry
163
E360
Einstein 360
164
ECM
Enterprise Case Management
165
EDP
Enterprise Distribution Platform
166
HTTE
Hybrid Testing and Training Environment
167
NSR
National Sales Reports
168
R360
Retail 360
169
SFDC
Salesforce.com
170
TAC
Tenant Account Creation
171
T360
Tech360
172
UKG
Ultimate Kronos Group
173
VDI
Virtual Desktop Interface or Virtual Desktop Infrastructure
174
XOE
Xfinity Order Entry
175
AVOD
Advertising Video on Demand
176
CSAW
Customer Service Appreciation Week
177
CLV
Customer Lifetime Value
178
CMS
Content Management System
179
CPNI
Customer Proprietary Network Information
180
X1
Excalibur One
181
XH
Xfinity Home Security
182
XI
Xfinity Internet
183
XM
Xfinity Mobile
184
XMC
Xfinity Mobile Care
185
XMPP
Xfinity Mobile Protection Plan
186
XTV
Xfinity TV
187
XV
Xfinity Voice
188
BoT
Blocks of Time
189
BTG
By the Gig
190
CLNR
Certified Like New Replacement
191
COPS
Central Office Processing Service
192
E911
Enhanced 911 Service
193
EIP
Equipment Installment Plan
194
IEPP
Internet Essentials Partnership Program
195
IMEI
International Mobile Equipment Identity
196
MDN
Mobile Device Number
197
ML
Multi-Latino
198
NDEL
New Device Existing Line
199
OTT
Over the Top Service
200
SIM
Subscriber Identity (or Identification) Module (Sim or eSim)
201
TCM
Turner Classic Movies
202
TMC
The Movie Channel
203
TPV
Third Party Verification
204
VoIP
Voice Over Internet Protocol
205
COAM
Customer Owned and Managed Primary Outlet
206
COAMPO
Customer Owned and Managed Primary Outlet
207
DCT
Digital Converter Terminal
208
DTA
Digital Transport Adapter
209
DVR
Digital Video Recorder
210
XSB
Xumo Stream Box
211
DP
Double Play / 2 Product Plan
212
LoQ
Line of Questioning
213
QP
Quad Play or 4 Product Plan
214
SP
Single Play or 1 Product Plan
215
TP
Triple Play or 3 Product Plan
216
ACD
Automatic Call Distributor
217
ACW
After Call Work
218
AUX
Auxiliary
219
CPSH
Calls Per Staffed Hour
220
EWT
Estimated Wait Time
221
OTM
Outbound Telemarketing
222
ACH
Automated Clearing House
223
ACP
Affordable Connectivity Program
224
APC
Aware of Possible Charges
225
APPD
Autopay and Paperless Discount
226
ASR
Account Setup and Review
227
BOB
Bottom of the Bill
228
BTV
Broadcast TV Fee
229
CCG
Comcast Customer Guarantee
230
ECC
External Credit Check
231
ECF
Emergency Connectivity Fund
232
ILC
Internal Liability Check
233
NV
National Verifier or National Verifier Identification (NVID
234
RSF
Regional Sports Fee
235
RAD
Representative Accountability Database
236
SODI
Service Order Delivery Interface
237
UBB
Usage Based Billing
238
UCA
Uncollected Closed Accounts
239
VA
Verbal Acceptance
240
eSim
Embedded SIM (Subscriber Identity Module)
241
IoT
Internet of Things
242
MTG
Multi-Tenant Gateway
243
OTA
Over the Air
244
PRM
Panel Replacement Module
245
pSim
Physical SIM (Subscriber Identity Module)
246
SPID
Service Provider ID / Service Profile Identifier
247
SSID
Service Set Identifier
248
P2
Construction Tool
249
VM
Virtual Machine
250
AE
Account Executive
251
AM
Account Management
252
ASM
Assistant Store Manager
253
CAR
Community Account Representative
254
DSR
Direct Sales Representative
255
DXP
Development Expansion Professional
256
ISS
Inbound Sales Specialist
257
LSC
Lead Sales Consultant
258
LXP
Learning Experience Professional
259
NAM
National Account Manager
260
PM
Performance Management; Project, Program or Portfolio Manager
261
PO
Product or Portfolio Owner
262
RDP
Residential Development Professional
263
ROM
Regional Operations Manager
264
RSC
Retail Sales Consultant
265
SE
Sales Engineer
266
SEM
Sales Effectiveness Managers
267
SLT
Senior Leadership Team
268
XME
Xfinity Mobile Expert
269
XSP
Xfinity Sales Professional
