shannon_termacronymn10.3 Flashcards
Two customer billing systems
Amdocs/CSG
Central resource to address HR, benefits, and payroll-related issues and questions
AskHRSS
CIFA
Comcast Integrated Financial Applications
Our company intranet
ComcastNow
The secret decoder ring for Comcast-specific and industry acronyms
CIMDEF
An application with all of the information employees need to answer customer questions, including billing and repair issues.
Einstein
Enables all Comcast employees to report and track travel and entertainment expenses, expenses incurred using the Citibank Visa Corporate Card, as well as out-of-pocket expenses
myExpense
Where you go for your HR and pay-related information (sign up for direct deposit, view your pay statement, enter your time, take mandatory and other online training, enter goals, view your performance appraisal, and more)
Workday
AHT
Average Handle Time
AO
Additional Outlet
ATS
Advanced Technical Services or Adherence to Schedule
ATSC
Advanced Television Services committee
CAE
Customer Account Executive
CCAW
Customer Convenience Appointment Window
CCC
Comcast Connection Center
CDV
Comcast Digital Voice (now known as XFINITY Voice)
cFCR
Customer First Call Resolution
CHC
Comcast Home Certification
COE
Center of Excellence or Center of Expertise
CQE
Comcast Quality Experience
CTI
Computer Technology Interface
CX
Customer Experience
DOCSIS
Data Over Cable Service Interface Specifications
DOI
Day of Install
EMTA
Embedded Multimedia Terminal Adapter
EPC
Enterprise Product Catalog
ETS
Enterprise Telephony System
FCC
Federal Communications Commission
FCR
First Call Resolution
FTP
File Transfer Protocol
FTUE
First Time User Experience
GUI
Graphical User Interface
HSD
High Speed Data
HTTPS
Hypertext Transfer Protocol Secure
IP
Internet Protocol
LOB
Line of Business
LOQ
Line of Questioning
MDU
Multi-Dwelling Unit
MRC
Monthly Recurring Charge
NPS
Net Promoter System
OJC
Order Job Creation
Customer Experience metric that measures the number of product (Revenue Generating Unit) disconnects as a percentage of average products for the quarter. Products include XFINITY TV, Internet, Voice, and Home subscribers.
Product Churn
RGU
Revenue Generating Unit
SIK
Self-Install Kit
SVOD
Subscription Video On Demand
TC
Trouble Call
TCF
Think Customer First
Transactional VOC
Transactional Voice of the Customer
TVE
TV Everywhere
UCID
Universal Caller ID
VOC
Voice of the Customer
VOD
Video On Demand
XOD
XFINITY On Demand
CIP
Comcast Incentive Plan
Your resource for reporting concerns about workplace and integrity issues
Comcast NBCUniversal Listens
A three-tiered program designed to resolve workplace legal disputes
Comcast Solutions
Our Employee Assistance Program (EAP)
ComPsych
Our enterprise-wide learning and development organization
ULearn
EAP
Employee Assistance Program
ESPP
Employee Stock Purchase Plan
Employee Stock Purchase Plan administrator
Fidelity
Investment advice and professional management
Financial Engines
FLB or NFLB
National Frontline Bonus Plan
FML
Family & Medical Leave
FSA
Flexible Spending Account
A resource to help you get second opinions on your medical care
Grand Rounds
HRL
Human Resources Leader
HRSS
Human Resources Shared Services
LOA
Leave of Absence
LTD
Long-Term Disability
Stress management resources
meQuilibrium
two options for receiving your pay
Direct deposit or Pay Card
Support for quitting tobacco
QuitNet
SPD
Summary Plan Description
Comcast’s perks and discounts portal
SpendSmart
STD
Short-Term Disability
TA
Talent Acquisition
TM
Talent Management
Weight loss tools and programs
Weight Watchers
ABBR
Alternate Based Benefit Rate
ERG
Employee Resource Group
ESC
Employee Service Center
ESS
Employee Self-Service
EVA
Employee Virtual Assistant
PIP
Performance Improvement Plan
QRG
Quick Reference Guide
T&E
Travel and Expense
TIC
Target Incentive Commission
UAP
Unscheduled Absence Point
BAU
Business as Usual
BU
Business Unit
CHQ
Corporate Headquarters
Offers advanced communication solutions for organizations and businesses, including Internet, Ethernet, phone and television
Comcast Business or Business Services
The advertising sales division of Comcast Cable. Empowers local, regional and national advertisers to efficiently and effectively deliver their marketing messages to the right audience
Effectv
EPS
Engineering & Platform Services
EPMO
Enterprise Project Management Office
NCO
National Customer Operations
POC
Point of Contact
SME
Subject Matter Expert
T + P
Technology + Products
XOC
eXcellence Operations Center
IE
Internet Essentials
TDP
Total Device Protection
IVR
Interactive Voice Respons
OPA
Off Phone Activity
RTA
Real Time Adherence / Real Time Analyst
SLA
Service Level Agreement
NSF
Non-Sufficient Funds
OTC
One Time Charge
RMGT
Risk Management
XCC
Xfinity Customer Commitment
CB
Comcast Business
CEN
Central Division
CI
Community Investment
CXSIO
Customer Experience Strategy, Innovation and Optimization
D2C
Direct to Customer
FFO
Field Fulfillment Office
HQ
Headquarters
IBS
Inbound Sales
IS
Information Systems
IT
Information Technology
LCoE
Loyalty Center of Excellence
MSO
Management Services Organizations
NCC
National Call Center
NED
Northeast Division
OAM
Operation, Administration, and Management
PEN
Product Experience Network
PX
Product Experience
RAPID
Resolve All Prior Install Debt
RCOE
Retail Center of Excellence
ROC
Resource Optimization Center
SCoE
Sales Center of Excellence
TCoE
Technician Center of Excellence
XGIE
Xfinity Growth, Innovation, and Experience
WD
West Division
CHRW
Cable Home Run Wiring
DOJ
Day of Job
GSK
Getting Started Kit
OPID
Operator ID
SRO
Special Request Order
AI
Artificial Intelligence
AP
Access Point
EoHFC
Ethernet over Hybrid-Fiber Coax
EDI
Ethernet Dedicated Internet
EoF
Ethernet over Fiber
ENS
Ethernet Network Service
FDV
Frame Delay Variation
FDX
Full Duplex DOCSIS
FLR
Frame Loss Rate
FTD
Frame Transfer Delay
HDR
High Dynamic Range
HMC
House Miscellaneous Code
ICCID
Integrated Circuit Card Identification Number
IR
Information Rate
ISDN
Integrated Services Digital Network
ITG
Integrated Troubleshooting Guide
MoCA
Multimedia over Coax Alliance
ABT
Address Build Tool
ACSR
Advanced Customer Service Representative
BAM
Box Availability Matrix
CSG
Cable Service Group
DOE
Digital Order Entry
E360
Einstein 360
ECM
Enterprise Case Management
EDP
Enterprise Distribution Platform
HTTE
Hybrid Testing and Training Environment
NSR
National Sales Reports
R360
Retail 360
SFDC
Salesforce.com
TAC
Tenant Account Creation
T360
Tech360
UKG
Ultimate Kronos Group
VDI
Virtual Desktop Interface or Virtual Desktop Infrastructure
XOE
Xfinity Order Entry
AVOD
Advertising Video on Demand
CSAW
Customer Service Appreciation Week
CLV
Customer Lifetime Value
CMS
Content Management System
CPNI
Customer Proprietary Network Information
X1
Excalibur One
XH
Xfinity Home Security
XI
Xfinity Internet
XM
Xfinity Mobile
XMC
Xfinity Mobile Care
XMPP
Xfinity Mobile Protection Plan
XTV
Xfinity TV
XV
Xfinity Voice
BoT
Blocks of Time
BTG
By the Gig
CLNR
Certified Like New Replacement
COPS
Central Office Processing Service
E911
Enhanced 911 Service
EIP
Equipment Installment Plan
IEPP
Internet Essentials Partnership Program
IMEI
International Mobile Equipment Identity
MDN
Mobile Device Number
ML
Multi-Latino
NDEL
New Device Existing Line
OTT
Over the Top Service
SIM
Subscriber Identity (or Identification) Module (Sim or eSim)
TCM
Turner Classic Movies
TMC
The Movie Channel
TPV
Third Party Verification
VoIP
Voice Over Internet Protocol
COAM
Customer Owned and Managed Primary Outlet
COAMPO
Customer Owned and Managed Primary Outlet
DCT
Digital Converter Terminal
DTA
Digital Transport Adapter
DVR
Digital Video Recorder
XSB
Xumo Stream Box
DP
Double Play / 2 Product Plan
LoQ
Line of Questioning
QP
Quad Play or 4 Product Plan
SP
Single Play or 1 Product Plan
TP
Triple Play or 3 Product Plan
ACD
Automatic Call Distributor
ACW
After Call Work
AUX
Auxiliary
CPSH
Calls Per Staffed Hour
EWT
Estimated Wait Time
OTM
Outbound Telemarketing
ACH
Automated Clearing House
ACP
Affordable Connectivity Program
APC
Aware of Possible Charges
APPD
Autopay and Paperless Discount
ASR
Account Setup and Review
BOB
Bottom of the Bill
BTV
Broadcast TV Fee
CCG
Comcast Customer Guarantee
ECC
External Credit Check
ECF
Emergency Connectivity Fund
ILC
Internal Liability Check
NV
National Verifier or National Verifier Identification (NVID
RSF
Regional Sports Fee
RAD
Representative Accountability Database
SODI
Service Order Delivery Interface
UBB
Usage Based Billing
UCA
Uncollected Closed Accounts
VA
Verbal Acceptance
eSim
Embedded SIM (Subscriber Identity Module)
IoT
Internet of Things
MTG
Multi-Tenant Gateway
OTA
Over the Air
PRM
Panel Replacement Module
pSim
Physical SIM (Subscriber Identity Module)
SPID
Service Provider ID / Service Profile Identifier
SSID
Service Set Identifier
P2
Construction Tool
VM
Virtual Machine
AE
Account Executive
AM
Account Management
ASM
Assistant Store Manager
CAR
Community Account Representative
DSR
Direct Sales Representative
DXP
Development Expansion Professional
ISS
Inbound Sales Specialist
LSC
Lead Sales Consultant
LXP
Learning Experience Professional
NAM
National Account Manager
PM
Performance Management; Project, Program or Portfolio Manager
PO
Product or Portfolio Owner
RDP
Residential Development Professional
ROM
Regional Operations Manager
RSC
Retail Sales Consultant
SE
Sales Engineer
SEM
Sales Effectiveness Managers
SLT
Senior Leadership Team
XME
Xfinity Mobile Expert
XSP
Xfinity Sales Professional
