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ChU_XRew Flashcards

1
Q

A program just for Xfinity customers offering tenure based perks

A

Xfinity Rewards

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2
Q

A customer in good standing for 14+ years is awarded this status in the Xfinity Rewards program

A

Diamond or Diamond status

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3
Q

You can join the Xfinity Rewards program through the Xfinity app or your Xfinity X1 TV Box, or by visiting Xfinity Rewards and clicking

A

Join Now

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4
Q

You can visit Xfinity Rewards to view examples of available perks or use the

A

Xfinity app

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5
Q

To join Xfinity Rewards you must be a current customer in good standing, the primary account user and

A

18 years or older

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6
Q

When a customer downloads the Xfinity app, they can join Xfinity Rewards and start exploring their rewards by visiting

A

Account

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7
Q

Once a reward is claimed through Xfinity Rewards, it will show up in this section

A

My Activity

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8
Q

In Xfinity Rewards how much is the general credit issued to the customer

A

5 dollars

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9
Q

Where can a customer view their loyalty tier status

A

Xfinity app or customer.xfinity.com/Rewards

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10
Q

Comcast’s heartfelt expression to thank eligible residential customers and give them something extra is known as

A

Xfinity Rewards

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11
Q

At Xfinity customer service, sales and this go hand in hand

A

Loyalty

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12
Q

Stemming from a company wide effort to develop and launch an incentive program that provides selected properties with an engaging rewards program that drives connections

A

Xfinity Property Perks

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13
Q

This program will make gift card rewards available for valid Xfinity Internet and Xfinity Mobile connects at each participating property.

A

Xfinity Property Perks program

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14
Q

In order to enroll in the property perks program Property Managers will need to review and accept the program’s

A

terms and conditions

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15
Q

Xfinity’s property perks program managers will be identifiable via this

A

complex ID

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16
Q

Xfinity’s property perks program managers will contact this person with questions or issues with the website

A

CAR or Community Account Rep

17
Q

Property perks managers are emailed a electronic gift card this long after a refeffal is entered

18
Q

Xfinity’s property perks program managers earn this much for a single product connect

A

25 dollars

19
Q

Xfinity’s property perks program managers earn this much for a double product connect

A

50 dollars

20
Q

the 4 levels of the Xfinity rewards program are

A

Silver, Gold, Platinum, and Diamond

21
Q

You will attain this level for 0 to 2 years of loyalty in the Xfinity Rewards program

22
Q

You will attain this level for 2 to 7 years of loyalty in the Xfinity Rewards program

23
Q

You will attain this level for 7 to 14 years of loyalty in the Xfinity Rewards program

24
Q

2 ways to join Xfinity Rewards are

A

online or through the X1 TV box

25
Only these types of Xfinity IDs are eligible to join Xfinity Rewards
Primary
26
Xfinity rewards customers can get up to this much off a preorder of the iPhone16 family
$200
27
These types of offers are designed to: Attract new customers and drive retention with existing customers. Prevent customers from switching to competitors. Reward high value customers
Targeted
28
Existing residential customers could earn up to this much per year for installed referrals via the refer a friend program
Five Hundred or $500.00
29
Potential earning for a single referral via the refer a friend program
One hundred seventy five dollars or $175.00
30
A friend who is reffered by a customer and signs up for service can earn up to this much through the Xfinity rewards program
One hundred or $100.00
31
If you don’t have access to the Xfinity app, you can still join Xfinity Rewards online and through this
X1 or X1 TV box
32
In the Xfinity Rewards program, after sign up the rewards are available
Immediately
33
there are this many tiers in the Xfinity Rewards program
four
34
The Xfinity Rewards Silver level is for customers with this much tenure
0-2 years
35
The Xfinity Rewards Gold level is for customers with this much tenure
2-7 years
36
The Xfinity Rewards Platinum level is for customers with this much tenure
7-14 years
37
The Xfinity Rewards Diamond level is for customers with this much tenure
14+ years
38
In Xfinity Rewards, perks such as $1 movie rental every month and where Diamond and Platinum members can get Peacock Premium for no additionl cost is known as
Always on Rewards

Lil J Bae (71 decks)

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