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Lil J Bae > ChU_XRew > Flashcards

ChU_XRew Flashcards

1
Q

A program just for Xfinity customers offering tenure based perks

A

Xfinity Rewards

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2
Q

A customer in good standing for 14+ years is awarded this status in the Xfinity Rewards program

A

Diamond or Diamond status

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3
Q

You can join the Xfinity Rewards program through the Xfinity app or your Xfinity X1 TV Box, or by visiting Xfinity Rewards and clicking

A

Join Now

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4
Q

You can visit Xfinity Rewards to view examples of available perks or use the

A

Xfinity app

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5
Q

To join Xfinity Rewards you must be a current customer in good standing, the primary account user and

A

18 years or older

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6
Q

When a customer downloads the Xfinity app, they can join Xfinity Rewards and start exploring their rewards by visiting

A

Account

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7
Q

Once a reward is claimed through Xfinity Rewards, it will show up in this section

A

My Activity

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8
Q

In Xfinity Rewards how much is the general credit issued to the customer

A

5 dollars

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9
Q

Where can a customer view their loyalty tier status

A

Xfinity app or customer.xfinity.com/Rewards

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10
Q

Comcast’s heartfelt expression to thank eligible residential customers and give them something extra is known as

A

Xfinity Rewards

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11
Q

At Xfinity customer service, sales and this go hand in hand

A

Loyalty

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12
Q

Stemming from a company wide effort to develop and launch an incentive program that provides selected properties with an engaging rewards program that drives connections

A

Xfinity Property Perks

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13
Q

This program will make gift card rewards available for valid Xfinity Internet and Xfinity Mobile connects at each participating property.

A

Xfinity Property Perks program

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14
Q

In order to enroll in the property perks program Property Managers will need to review and accept the program’s

A

terms and conditions

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15
Q

Xfinity’s property perks program managers will be identifiable via this

A

complex ID

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16
Q

Xfinity’s property perks program managers will contact this person with questions or issues with the website

A

CAR or Community Account Rep

17
Q

Property perks managers are emailed a electronic gift card this long after a refeffal is entered

A

45 days

18
Q

Xfinity’s property perks program managers earn this much for a single product connect

A

25 dollars

19
Q

Xfinity’s property perks program managers earn this much for a double product connect

A

50 dollars

20
Q

the 4 levels of the Xfinity rewards program are

A

Silver, Gold, Platinum, and Diamond

21
Q

You will attain this level for 0 to 2 years of loyalty in the Xfinity Rewards program

A

Silver

22
Q

You will attain this level for 2 to 7 years of loyalty in the Xfinity Rewards program

A

Gold

23
Q

You will attain this level for 7 to 14 years of loyalty in the Xfinity Rewards program

A

Platinum

24
Q

2 ways to join Xfinity Rewards are

A

online or through the X1 TV box

25
Q

Only these types of Xfinity IDs are eligible to join Xfinity Rewards

A

Primary

26
Q

Xfinity rewards customers can get up to this much off a preorder of the iPhone16 family

A

$200

27
Q

These types of offers are designed to:
Attract new customers and drive retention with existing customers.
Prevent customers from switching to competitors.
Reward high value customers

A

Targeted

28
Q

Existing residential customers could earn up to this much per year for installed referrals via the refer a friend program

A

Five Hundred or $500.00

29
Q

Potential earning for a single referral via the refer a friend program

A

One hundred seventy five dollars or $175.00

30
Q

A friend who is reffered by a customer and signs up for service can earn up to this much through the Xfinity rewards program

A

One hundred or $100.00

31
Q

If you don’t have access to the Xfinity app, you can still join Xfinity Rewards online and through this

A

X1 or X1 TV box

32
Q

In the Xfinity Rewards program, after sign up the rewards are available

A

Immediately

33
Q

there are this many tiers in the Xfinity Rewards program

A

four

34
Q

The Xfinity Rewards Silver level is for customers with this much tenure

A

0-2 years

35
Q

The Xfinity Rewards Gold level is for customers with this much tenure

A

2-7 years

36
Q

The Xfinity Rewards Platinum level is for customers with this much tenure

A

7-14 years

37
Q

The Xfinity Rewards Diamond level is for customers with this much tenure

A

14+ years

38
Q

In Xfinity Rewards, perks such as $1 movie rental every month and where Diamond and Platinum members can get Peacock Premium for no additionl cost is known as

A

Always on Rewards

Lil J Bae (70 decks)

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