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Lil J Bae > Chris_WwX_XR > Flashcards

Chris_WwX_XR Flashcards

1
Q

In order to pair a smart home device you will need a eligible gateway, compatible device. and subscription to self protection plus, Pro Protection or

A

Pro Protection Plus

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2
Q

Zigbee designation stickers can be found in one of these 2 places

A

on the packaging or on the device itself

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3
Q

You can use this app to utilize rules and scenes to control select devices

A

Xfinity Home app

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4
Q

If you’re using the Xfinity app, you can enable a Lock Schedule from this page to automatically lock the device at a certain time of day.

A

Device Settings

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5
Q

For XH products Comcast does not install customers can get help from this partner

A

Hello Tech

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6
Q

Works with Xfinity lets you link compatible smart home devices to your Xfinity system so you can control them directly from the

A

Xfinity Home app

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7
Q

GE plug-in lamp modules, GE light switches, Kwikset Locks, Leviton lights, Yale Locks, and Zen Thermostats are all Works with Xfinity products that should not be linked but instead should be

A

paired

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8
Q

Works with Xfinity lets you link these or this to your Xfinity Home system

A

compatible smart home devices

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9
Q

Xfinity Home’s professionally monitored home security offerings, Pro Protection and Pro Protection Plus, ranked #1 in customer satisfaction by

A

J.D. Power

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10
Q

Xfinity’s pro pretection plus offer’s 24/7 monitoring starting at this much per month.

A

$55.00

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11
Q

This company has also named Xfinity’s Pro Protection and Pro Protection Plus as the best home security system in the US

A

CNET

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12
Q

*Pro Protection and Pro Protection Plus customers can monitor activity in their home and control their system on their TV with the Xfinity Voice Remote or through the

A

Xfinity Home app

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13
Q

The Xfinity Home touchscreen comes with a battery back up with this capacity in hours

A

24

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14
Q

In the event of a power outage the XH system will remain on via a 24 hour battery back up and this type of connectivity

A

LTE

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15
Q

Xfinity Security subscription without professional monitoring is known as

A

Xfinity’s Self Protection or Self Protection

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16
Q

The XH monitoring subscription Self Protection starts at this price per month

A

$10

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17
Q

Self Protection customers can build their own security system using both Xfinity equipment and

A

third party smart home devices or Xfinity Home compatible devices

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18
Q

*Xfinity Home received the highest score in a tie in the J.D. Power Home Security Satisfaction Study for this year

A

2023

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19
Q

*Introduced in 2021, this XH plan is an easy-to-install, self-monitored home security solution within the Xfinity Home portfolio

A

Self Protection

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20
Q

Self protection security tier was introduced in this year

A

2021

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21
Q

Self Protection customers can customize their DIY home monitoring with Xfinity Door/Window sensors and

A

motion or motion sensors

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22
Q

XH customers can purchase sensors at Xfinity Stores or by calling

A

1-800-Xfinity or 1-800-934-6489

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23
Q

Purchased XH sensors can be easily set up using this app

A

Xfinity app or Xfinity

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24
Q

The Xfinity app is where customers can set rules for real-time alerts when doors and windows are opened or if this is detected

A

Motion

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25
Q

XH motion sensors can distinguish between

A

people and pets

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26
Q

XH door/window sensors cost this much

A

$20.00

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27
Q

A 3 pack of door/window sensors cost this much

A

$54.00

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28
Q

Approximate range of the XH motion sensor

A

50 feet by 50 feet or 50 by 50

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29
Q

XH motion sensors cost this much

A

$40.00

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30
Q

XH motion sensors can distinguish between humans and animals up to this weight in pounds

A

85 pounds

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31
Q

*Xfinity Home Self Protection is a great option for customers for the low cost of $10 a month, plus the

A

cost of equipment

32
Q

formerly know as Courtesy Services

A

XPE or xfinity promoter experience

33
Q

Comcast employees receive this percentage discount on XH equipment

A

20 percent or 20

34
Q

This is a self-monitored and self-installed home security solution

A

Self Protection

35
Q

24/7 video recording can store up to this much footage

A

7 days or one week

36
Q

How many cameras can you have with Xfinity Home Security

A

Up to 6

37
Q

Xfinity Home seamlessly intergrates with which comcast serves

A

X1 entertainment system

38
Q

A program just for Xfinity customers offering tenure based perks

A

Xfinity Rewards

39
Q

A customer in good standing for 14+ years is awarded this status in the Xfinity Rewards program

A

Diamond or Diamond status

40
Q

You can join the Xfinity Rewards program through the Xfinity app or your Xfinity X1 TV Box, or by visiting Xfinity Rewards and clicking

A

Join Now

41
Q

You can visit Xfinity Rewards to view examples of available perks or use the

A

Xfinity app

42
Q

To join Xfinity Rewards you must be a current customer in good standing, the primary account user and

A

18 years or older

43
Q

When a customer downloads the Xfinity app, they can join Xfinity Rewards and start exploring their rewards by visiting

A

Account

44
Q

Once a reward is claimed through Xfinity Rewards, it will show up in this section

A

My Activity

45
Q

In Xfinity Rewards how much is the general credit issued to the customer

A

5 dollars

46
Q

Where can a customer view their loyalty tier status

A

Xfinity app or customer.xfinity.com/Rewards

47
Q

Comcast’s heartfelt expression to thank eligible residential customers and give them something extra is known as

A

Xfinity Rewards

48
Q

At Xfinity customer service, sales and this go hand in hand

A

Loyalty

49
Q

Stemming from a company wide effort to develop and launch an incentive program that provides selected properties with an engaging rewards program that drives connections

A

Xfinity Property Perks

50
Q

This program will make gift card rewards available for valid Xfinity Internet and Xfinity Mobile connects at each participating property.

A

Xfinity Property Perks program

51
Q

In order to enroll in the property perks program Property Managers will need to review and accept the program’s

A

terms and conditions

52
Q

Xfinity’s property perks program managers will be identifiable via this

A

complex ID

53
Q

Xfinity’s property perks program managers will contact this person with questions or issues with the website

A

CAR or Community Account Rep

54
Q

Property perks managers are emailed a electronic gift card this long after a refeffal is entered

A

45 days

55
Q

Xfinity’s property perks program managers earn this much for a single product connect

A

25 dollars

56
Q

Xfinity’s property perks program managers earn this much for a double product connect

A

50 dollars

57
Q

the 4 levels of the Xfinity rewards program are

A

Silver, Gold, Platinum, and Diamond

58
Q

You will attain this level for 0 to 2 years of loyalty in the Xfinity Rewards program

A

Silver

59
Q

You will attain this level for 2 to 7 years of loyalty in the Xfinity Rewards program

A

Gold

60
Q

You will attain this level for 7 to 14 years of loyalty in the Xfinity Rewards program

A

Platinum

61
Q

2 ways to join Xfinity Rewards are

A

online or through the X1 TV box

62
Q

Only these types of Xfinity IDs are eligible to join Xfinity Rewards

A

Primary

63
Q

Xfinity rewards customers can get up to this much off a preorder of the iPhone16 family

A

$200

64
Q

These types of offers are designed to:
Attract new customers and drive retention with existing customers.
Prevent customers from switching to competitors.
Reward high value customers

A

Targeted

65
Q

Existing residential customers could earn up to this much per year for installed referrals via the refer a friend program

A

Five Hundred or $500.00

66
Q

Potential earning for a single referral via the refer a friend program

A

One hundred seventy five dollars or $175.00

67
Q

A friend who is reffered by a customer and signs up for service can earn up to this much through the Xfinity rewards program

A

One hundred or $100.00

68
Q

If you don’t have access to the Xfinity app, you can still join Xfinity Rewards online and through this

A

X1 or X1 TV box

69
Q

In the Xfinity Rewards program, after sign up the rewards are available

A

Immediately

70
Q

there are this many tiers in the Xfinity Rewards program

A

four

71
Q

The Xfinity Rewards Silver level is for customers with this much tenure

A

0-2 years

72
Q

The Xfinity Rewards Gold level is for customers with this much tenure

A

2-7 years

73
Q

The Xfinity Rewards Platinum level is for customers with this much tenure

A

7-14 years

74
Q

The Xfinity Rewards Diamond level is for customers with this much tenure

A

14+ years

75
Q

In Xfinity Rewards, perks such as $1 movie rental every month and where Diamond and Platinum members can get Peacock Premium for no additionl cost is known as

A

Always on Rewards

Lil J Bae (63 decks)

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