Chris_WwX_XR Flashcards
In order to pair a smart home device you will need a eligible gateway, compatible device. and subscription to self protection plus, Pro Protection or
Pro Protection Plus
Zigbee designation stickers can be found in one of these 2 places
on the packaging or on the device itself
You can use this app to utilize rules and scenes to control select devices
Xfinity Home app
If you’re using the Xfinity app, you can enable a Lock Schedule from this page to automatically lock the device at a certain time of day.
Device Settings
For XH products Comcast does not install customers can get help from this partner
Hello Tech
Works with Xfinity lets you link compatible smart home devices to your Xfinity system so you can control them directly from the
Xfinity Home app
GE plug-in lamp modules, GE light switches, Kwikset Locks, Leviton lights, Yale Locks, and Zen Thermostats are all Works with Xfinity products that should not be linked but instead should be
paired
Works with Xfinity lets you link these or this to your Xfinity Home system
compatible smart home devices
Xfinity Home’s professionally monitored home security offerings, Pro Protection and Pro Protection Plus, ranked #1 in customer satisfaction by
J.D. Power
Xfinity’s pro pretection plus offer’s 24/7 monitoring starting at this much per month.
$55.00
This company has also named Xfinity’s Pro Protection and Pro Protection Plus as the best home security system in the US
CNET
*Pro Protection and Pro Protection Plus customers can monitor activity in their home and control their system on their TV with the Xfinity Voice Remote or through the
Xfinity Home app
The Xfinity Home touchscreen comes with a battery back up with this capacity in hours
24
In the event of a power outage the XH system will remain on via a 24 hour battery back up and this type of connectivity
LTE
Xfinity Security subscription without professional monitoring is known as
Xfinity’s Self Protection or Self Protection
The XH monitoring subscription Self Protection starts at this price per month
$10
Self Protection customers can build their own security system using both Xfinity equipment and
third party smart home devices or Xfinity Home compatible devices
*Xfinity Home received the highest score in a tie in the J.D. Power Home Security Satisfaction Study for this year
2023
*Introduced in 2021, this XH plan is an easy-to-install, self-monitored home security solution within the Xfinity Home portfolio
Self Protection
Self protection security tier was introduced in this year
2021
Self Protection customers can customize their DIY home monitoring with Xfinity Door/Window sensors and
motion or motion sensors
XH customers can purchase sensors at Xfinity Stores or by calling
1-800-Xfinity or 1-800-934-6489
Purchased XH sensors can be easily set up using this app
Xfinity app or Xfinity
The Xfinity app is where customers can set rules for real-time alerts when doors and windows are opened or if this is detected
Motion
XH motion sensors can distinguish between
people and pets
XH door/window sensors cost this much
$20.00
A 3 pack of door/window sensors cost this much
$54.00
Approximate range of the XH motion sensor
50 feet by 50 feet or 50 by 50
XH motion sensors cost this much
$40.00
XH motion sensors can distinguish between humans and animals up to this weight in pounds
85 pounds
*Xfinity Home Self Protection is a great option for customers for the low cost of $10 a month, plus the
cost of equipment
formerly know as Courtesy Services
XPE or xfinity promoter experience
Comcast employees receive this percentage discount on XH equipment
20 percent or 20
This is a self-monitored and self-installed home security solution
Self Protection
24/7 video recording can store up to this much footage
7 days or one week
How many cameras can you have with Xfinity Home Security
Up to 6
Xfinity Home seamlessly intergrates with which comcast serves
X1 entertainment system
A program just for Xfinity customers offering tenure based perks
Xfinity Rewards
A customer in good standing for 14+ years is awarded this status in the Xfinity Rewards program
Diamond or Diamond status
You can join the Xfinity Rewards program through the Xfinity app or your Xfinity X1 TV Box, or by visiting Xfinity Rewards and clicking
Join Now
You can visit Xfinity Rewards to view examples of available perks or use the
Xfinity app
To join Xfinity Rewards you must be a current customer in good standing, the primary account user and
18 years or older
When a customer downloads the Xfinity app, they can join Xfinity Rewards and start exploring their rewards by visiting
Account
Once a reward is claimed through Xfinity Rewards, it will show up in this section
My Activity
In Xfinity Rewards how much is the general credit issued to the customer
5 dollars
Where can a customer view their loyalty tier status
Xfinity app or customer.xfinity.com/Rewards
Comcast’s heartfelt expression to thank eligible residential customers and give them something extra is known as
Xfinity Rewards
At Xfinity customer service, sales and this go hand in hand
Loyalty
Stemming from a company wide effort to develop and launch an incentive program that provides selected properties with an engaging rewards program that drives connections
Xfinity Property Perks
This program will make gift card rewards available for valid Xfinity Internet and Xfinity Mobile connects at each participating property.
Xfinity Property Perks program
In order to enroll in the property perks program Property Managers will need to review and accept the program’s
terms and conditions
Xfinity’s property perks program managers will be identifiable via this
complex ID
Xfinity’s property perks program managers will contact this person with questions or issues with the website
CAR or Community Account Rep
Property perks managers are emailed a electronic gift card this long after a refeffal is entered
45 days
Xfinity’s property perks program managers earn this much for a single product connect
25 dollars
Xfinity’s property perks program managers earn this much for a double product connect
50 dollars
the 4 levels of the Xfinity rewards program are
Silver, Gold, Platinum, and Diamond
You will attain this level for 0 to 2 years of loyalty in the Xfinity Rewards program
Silver
You will attain this level for 2 to 7 years of loyalty in the Xfinity Rewards program
Gold
You will attain this level for 7 to 14 years of loyalty in the Xfinity Rewards program
Platinum
2 ways to join Xfinity Rewards are
online or through the X1 TV box
Only these types of Xfinity IDs are eligible to join Xfinity Rewards
Primary
Xfinity rewards customers can get up to this much off a preorder of the iPhone16 family
$200
These types of offers are designed to:
Attract new customers and drive retention with existing customers.
Prevent customers from switching to competitors.
Reward high value customers
Targeted
Existing residential customers could earn up to this much per year for installed referrals via the refer a friend program
Five Hundred or $500.00
Potential earning for a single referral via the refer a friend program
One hundred seventy five dollars or $175.00
A friend who is reffered by a customer and signs up for service can earn up to this much through the Xfinity rewards program
One hundred or $100.00
If you don’t have access to the Xfinity app, you can still join Xfinity Rewards online and through this
X1 or X1 TV box
In the Xfinity Rewards program, after sign up the rewards are available
Immediately
there are this many tiers in the Xfinity Rewards program
four
The Xfinity Rewards Silver level is for customers with this much tenure
0-2 years
The Xfinity Rewards Gold level is for customers with this much tenure
2-7 years
The Xfinity Rewards Platinum level is for customers with this much tenure
7-14 years
The Xfinity Rewards Diamond level is for customers with this much tenure
14+ years
In Xfinity Rewards, perks such as $1 movie rental every month and where Diamond and Platinum members can get Peacock Premium for no additionl cost is known as
Always on Rewards
