McKi_BroLa

Question 1

These are descriptions of each internet and mobile service offering available to consumers that is intended to help consumers shop, compare and purchase those services

Answer 1

Broadband Labels

Question 2

The standardized formatting of Broadband Labels were established by this government entity

Answer 2

FCC

Question 3

Broadband Labels were required to be displayed by all mobile and broadband carriers as of this date

Answer 3

April 10th, 2024

Question 4

ACP

Answer 4

Affordable Connectivity Program

Question 5

This section of the Broadband Label lists any additional fees that may apply to the customers plan, such as installation, equipment rental, activation, taxes and local fees

Answer 5

Additional Charges and Terms

Question 6

This section of the Broadband Label details how much data is included in the service plan and any charges if the threshold is broken

Answer 6

Data Included with Monthly Price

Question 7

This section of the Broadband Label will provide a link to information regarding discounts and bundles

Answer 7

Discounts and Bundles

Question 8

A government program to help lower the monthly cost of internet service

Answer 8

ACP (Affordable Connectivity Program)

Question 9

These three pieces of information are included in the Speeds Provided with Plan section of a Broadband Label

Answer 9

Typical Download Speed, Typical Upload Speed, and Typical Latency

Question 10

Customers can access a company’s Broadband Label by visiting the company’s

Answer 10

Public Websites

Question 11

Searching for services available based on proximity to an exact address is referred to as this

Answer 11

Localization

Question 12

Visit this Vanity URL to view Comcast Business Broadband Labels

Answer 12

*business.comcast.com/labels

Question 13

EDP

Answer 13

Every Day Pricing

Question 14

Visit this Vanity URL to view Xfinity Internet/ Mobile Broadband Labels

Answer 14

*xfinity.com/labels

Question 15

The FCC requires that these be presented to customers whenever an Internet or Mobile plan is positioned, during a new sale of service or change to an existing service.

Answer 15

Broadband Labels

Question 16

Team members in a chatroom should share Broadband Labels with customers this way during a chat interaction.

Answer 16

In Writing

Question 17

Team members speaking with customers over the phone or during technician visits should share Broadband Labels with customers this way

Answer 17

Verbally

Question 18

Team members in Field Sales or Retail should share Broadband Labels by instructing customers to do this with their mobile device.

Answer 18

Scan the QR Code

Question 19

An identification number unique to each Broadband Label

Answer 19

Unique Plan Identifier