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Lil J Bae > LilG_AlN > Flashcards

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1
Q

With this new service, you can watch shows, movies, and sports without fees or annual contracts for only $20 per month

A

NOW TV

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2
Q

Wtih NOW TV, customers can access On Demand content and more than how many live channels?

A

40

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3
Q

How many hours of Cloud DVR storage do NOW TV customers get?

A

20

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4
Q

How many concurrent screens can be used with NOW TV?

A

3

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5
Q

NOW TV customers get access to more than how many free streaming channels?

A

20

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6
Q

All customers must have what in order to be eligible for NOW TV?

A

Internet Essentials or Xfinity Internet or internet or internet service

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7
Q

What equipment is required for NOW TV?

A

None

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8
Q

Customers do not need to be connected to this in order to stream NOW TV.

A

Home network

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9
Q

NOW TV customers do not have to pay these 2 common fees?

A

Broadcast TV (BTV) and Regional Sports (RSN) fees

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10
Q

NOW TV cannot add either of these a la carte options to their service.

A

Genre packs or additional channels

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11
Q

What prepaid TV add-on options can be added to NOW Internet customers’ accounts?

A

NOW TV, NOW TV Latino, NOW StreamSaver™, and StreamSaver™

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12
Q

NOW TV customers receive this $7.99/month value at no extra cost.

A

Peacock Premium

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13
Q

If a NOW TV customer is using a Xumo Stream Box, how can they manage their services?

A

Through their digital account

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14
Q

NOW TV is not available on what 4 devices?

A

Apple TV, LG TV, Roku, or Samsung Smart TV

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15
Q

If you downgrade from Xfinity X1 to NOW TV, you cannot use these item(s)

A

X1 TV Boxes

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16
Q

NOW Mobile offers an incredible value on this data plan?

A

Unlimited

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17
Q

NOW Mobile is what price per line, per month, with taxes and fees included?

A

$25

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18
Q

If you purchase a new device with NOW Mobile, what type of payment is required?

A

Paid in full

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19
Q

With NOW Mobile, you can connect to approximately 22 million of these?

A

Xfinity Hotspots

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20
Q

The Mexico and Canada Unlimited Pass for NOW Mobile is how much per month?

A

$5/month

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21
Q

The NOW Mobile option to turn on Personal Hotspot with unlimited data at 3G speeds and use your phone’s network to connect other WiFi-enabled devices to the internet is how much per month?

A

$5/month

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22
Q

NOW Mobile customers traveling to Mexico and Canada may want to get this $5/month pass?

A

Mexico and Canada Unlimited Pass

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23
Q

How many days can an account be paused before the line is cancelled and the number is lost?

A

60 days

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24
Q

How long must a customer have Xfinity Mobile for before being eligible to switch to NOW Mobile?

A

60 days

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25
Q

The NOW Mobile Mexico and Canada Unlimited Pass allows customers traveling to…

A

Unlimited calls and texts to and from and international data roaming while in Mexico and Canada

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26
Q

What is the maximum number of devices allowed on NOW Mobile?

A

5

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27
Q

How much 5G data allowance do you have with NOW Mobile?

A

20 GB of high-speed 5G data for each line of service

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28
Q

Any NOW Mobile individual line that uses more than 20 GB in a month will see this?

A

Reduced speeds until the end of the bill cycle

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29
Q

How many lines of service can you have on a NOW Mobile account?

A

Up to 5 lines per account

30
Q

What type of data plans does NOW Mobile offer?

A

one Unlimited data plan

31
Q

How many months can NOW Mobile service be suspended for miltary deployment?

32
Q

What address will a NOW Mobile device be shipped to?

A

The service address of the Xfinity or NOW Internet account

33
Q

Access to Xfinity WiFi Hotspots is included with which of our mobile products?

A

NOW Mobile and Xfinity Mobile

34
Q

What app is needed to active your NOW Mobile service?

A

Xfinity app

35
Q

How can NOW Mobile automatic payments be turned on or off?

A

online NOW Mobile account or NOW Portal

36
Q

A physical SIM card is also known as…

37
Q

What 2 criteria need to be met to be eligible for NOW Mobile?

A

Located within Comcast footprint and an active subscription to Xfinity Internet/Internet Essentials or NOW Internet

38
Q

As a NOW Mobile customer, what is the only Xfinity product you cannot have at the same time?

A

Xfinity Mobile

39
Q

NOW Mobile is available by ordering through what 3 options?

A

NOW Portal, NOW Customer Support, Xfinity Retail Store

40
Q

What Xfinity customers are not eligible for NOW Mobile?

A

Bulk or Xfinity Communities

41
Q

What are the speeds and corresponding prices of the NOW Internet plans?

A

100 Mbps for $30 per month or 200 Mbps for $45 per month

42
Q

What are the download speeds of NOW Internet?

A

100 Mbps and 200 Mbps

43
Q

What are the prices of NOW Internet?

A

$30 and $45

44
Q

What is the price of the 200 Mbps NOW Internet plan?

45
Q

What is the price of the 100 Mbps NOW Internet plan?

46
Q

What app is needed to active your NOW Internet service?

A

Xfinity app

47
Q

How can you change a NOW Internet plan?

A

online account or NOW Portal

48
Q

What make of internet device is included with NOW Internet?

A

XB3 Gateway

49
Q

What type of payments are not accepted with NOW Internet or NOW Mobile?

50
Q

How long can a NOW Internet account be paused before the same equipment can no longer be used?

51
Q

What should customers do with their NOW Internet gateway if the account is paused for more than 180 days, or the customer moves?

52
Q

How many days do customers have to report NOW Internet equipment issues, within the limited warranty policy?

53
Q

What NOW Internet installation options are there?

A

Getting Started Kit only

54
Q

What model number is the NOW Internet gateway?

55
Q

This product provides unlimited hotspot data without any hotspot data caps or throttling from congested cellular networks

A

NOW WiFi Pass

56
Q

This product is for non-Xfinity Internet customers only and provides 30-day access to the NOW WiFi hotspot network for $20.

A

NOW WiFi Pass

57
Q

What is the network name that NOW WiFi Pass customers should connect to?

A

xfinitywifi

58
Q

NOW WiFi Pass is only discoverable by users when doing this.

A

connecting to a WiFi hotspot on their device

59
Q

What type of confirmation will a customer receive upon signing up for a NOW WiFi Pass?

A

email confirmation

60
Q

How can automatic renewal of the NOW WiFi Pass be cancelled?

A

click the link in the payment reminder email

61
Q

A NOW WiFi Pass is good for how many days?

62
Q

What is the 30 day pricing for the NOW WiFi Pass?

63
Q

What agent contact method can NOW WiFi Pass customers use if they have questions or issues?

64
Q

What is Xfinity StreamSaver?

A

a streaming bundle of Netflix, Apple TV+ and Peacock for new and existing Xfinity customers

65
Q

How much is Xfinity StreamSaver bundle to new or existing Internet or TV service?

A

$15 per month

66
Q

What is the percentage per month that customer save using Xfinity StreamSaver?

67
Q

The NOW StreamSaver bundle offers access to popular streaming apps and how many live channels?

A

40+ or more than 40

68
Q

Who is eligible for Xfinity StreamSaver?

A

New and existing Xfinity Internet and TV customers

69
Q

The NOW StreamSaver bundle is available to what customers?

A

new/existing Internet customers, as well as existing NOW TV customers

70
Q

What tiers of Netflix and Peacock do customers get with StreamSaver?

A

StreamSaver comes with Peacock Premium and Netflix’s Standard with ads tier.

71
Q

If an Xfinity StreamSaver customer would like to upgrade to one of Netflix’s ad-free tiers, are they able to do that?

A

via the Netflix app on X1/Flex/Xumo Stream Box or on Netflix.com

Lil J Bae (71 decks)

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