Fwed_W2AN Flashcards
This screen in Watchtower displays the node customers on the map
Node Analysis
This screen in Watchtower displays event details and other important node information in a timeline
Node Timeline
This link in the most recent menu takes you to a list of the worst nodes
All Worst Nodes
What are the three categories in the Most Recent menu in Watchtower?
Worst Node, Recently Viewed Node, Recently Viewed Jobs
What are the three monitoring types under the User menu?
TSI, RTM, Device
What menu are the items Create Jobs, Job lookup, Job Browser, and My Jobs located in?
Job Lists
What are the 3 list categories listed in the Job List Menu?
Custom Job List, Member of, and Admin of
What are the three colors for customer status icons in the Watchtower Map?
Green, Red, and Orange
What are the three shapes of the customer status?
Circle, Pentagon, and Hexagon
On the left side of the Watchtower screen, for a non-admin user what are the three menu icons
Jobs, Most Recent, and User
What are the two major components of the Node Analysis page?
Map and Data
What are the four map setting categories for Watchtower?
Map Visual, Device Layer, Device Theme, and Topology Layer
What are the four map visual settings to view in Watchtower?
Normal, Satelite, Topography, and Street
What two categories are NOT automatically selected in the Device Theme Layer?
Commercial and Offline
Red Customer Status Means
Critical Health
Orange Customer Status Means
Moderate Health
Green Customer Status
Good Health
This feature allows users to do a partial node analysis on a small group of customers
Partial Polling or Partial Node Analysis
Maximum amount of devices to be included in a Partial Polling?
25 Devices
This tab in the node analysis allows you to see important power supply information
Transponder
How long do you have to wait between two node analysis?
2 Minutes
What are 4 of the 6 search parameters in the NWT search bar?
Node, Job, Event, Team, Mac and Users
This list allows you to view multiple teams’ job pools at one time
Custom Job Lists
Where can the quick links section be found in Watchtower?
The User Menu
ETR
Estimate Time of Restoration
SI
Service Interruption
TSI
Technician Service Interruption
SM
Scheduled Maintenance
This tab in the Job Detail will allow you to see who recieved a page and with what methods they were contacted
Paging History
TIA (Watchtower)
Technician In Area / Truck In Area
IVR
Interactive Voice Response
Before you start this interruption, it lists the amount of commercial accounts that will be affected
TSI
What are the main two things required to created a job in Watchtower
Node Name and Job Type
The location where anyone who has worked on a ticket can leave a message on what was done or other information
Logs
What are the 5 different Job Statuses a technician can select when using Watchtower?
Assigned, Enroute, Working, Suspended, and Complete
This location is where you can see all team members and what times they are on duty
Team Schedule
If a job in Watchtower was in suspended status, what must be created before the technician can log onto the job again?
A time sequence
What contact infomation is shown when a technican is assigned to a job?
Name, Number, and Email Address
This area will show you all the technicians working at the moment.
Available Techs
This area will show you all the technicians on that specified team
Team Members
This is the icon that opens the job list menu
Hard Hat
Tasks in Watchtower that appear in Red are considered what type of priority.
Emergency
The only way anyone from a different area is able to see the work is if they are
A member of the associated team or an admin
Indicates the type of work selected for a ticket
Tasks
This job status indicates that an attempt was made at the site working the ticket but for some reason had to leave the site
Suspended
Column contains information about the elements associated with the ticket such as node name, address, and account number
Elements
Column that marks the time when the job was created
Start Time
Column is filled in when the task is complete
End Time
Columns that list the name of the tech assigned to the task
First Name & Last Name
Column indicates which team pool the job is being held under
Team
Is the current four score system designed to quickly identify customer pain drivers and the overall health of a node
Current Node Score
What are the four factors that contribute to the current node score?
Preventive Maintenance, Demand Maintenance, Upstream Events, and Downstream Events
This indicates whether the job is a DM, Pm, or None for a non-categorized task
Job Priority
Is the current 1 day score four score system designed to quickly identify customer pain drivers and overall health of the node
1 Day Current Node Score
Indicates type of plant (Fiber/Coax)
Plant Type
Is the current 3 day score four score system designed to quickly identify customer pain drivers and overall health of the node
3 Day Node Score
The Job header contains these 3 things if the job is open
Job ID, Start Time Stamp, and End Time
This job status when you begin to drive to a job site
Enroute
This job status when you arrive at a job site
On-site
The job status you have finished the work at a job site
Complete
This section shows active events and information about those events
Live Events
This section opens a window where users can view the time stamp of activies recorded against the job
Runtime
This section show notifications that were sent out and indicates if they have been opened or not
Paging History
This displays a full timeline for each action/all actions for activity against a ticket
Job History
This button in the top right allows you to add tasks, refer job, merge jobs, or multi-task
Job Actions
Button to add another task to a job
Add task
A button that allows fixing agents such as network and headend techs to engage additional support.
Refer Job
A button that allows you to perform the same task on all entries at the same time
Multi-Task
NWT
National Watchtower
If you see that any of your information is incorrect in Watchtower who should you contact
The team admin
What are the three types of contact options in the contact preferences?
Email, Text Message, and Phone
What year Watchtower Launched?
2008
When did National Watchtower become a national tool?
Winter 2009
It is best to use this browser when using Watchtower
Chrome
Where do you find plant integrity for a node?
Node Summary
Where do you find the number of devices online in the node
Node Analysis
This is the work prioritization engine that operates the background to drive quality of jobs rather than quanitity of jobs
Equilibrium
PM
Preventative Maintenance
DM
Degraded Maintenance
Allows Watchtower to change the priority of jobs based on a number of variables to balance preventative jobs and repair jobs
Dynamic Stacking
What are four working statuses for a job
Working, Complete, Suspended, and Canceled.
What is the url to Watchtower Mobile?
nwt-mobile.comcast.net
ANA
Access Network Analyzer
This tool was developed to provide uniform views of the nodes on a virtual CMTS and legacy CMTS while providing pertinent data previously gained from legacy tools
ANA
From what menu is the Access Network Analyzer launched from?
The Node Menu
In ANA, these bubbles are colored by noise score.
Map Location Bubbles
In ANA, where are any ICFR Network/Premise events listed?
Node Summary
In ANA, what range noise score creates a green bubble?
100-95
In ANA, what range noise score creates a yellow bubble?
94-81
In ANA, what range noise score creates a red bubble?
80-0
In ANA, what are the three shielding integrity events?
ICFR Near, ICFR Far, OFDMA ICFR
In ANA, what three sections can you select an event from?
Node Summary Network tab, Premise tab, or the Event on the map
In ANA, clicking this will show you high-level device detail and graphs in the right panel.
Map bubble
In ANA, this icon means the device is part of an event.
Warning Icon
In ANA, you can hover over this to see point reductions per channel.
The Noise Score
In ANA, the PRE-EQ tab displays these three charts for each return QAM the device is bonded to
ICFR, Pre-EQ, and eTDR
In ANA, you can locate the Upstream and Downstream charts in this tab
DOCSIS tab
In ANA, if a device is operating in partial mode, a banner will be located here
DOCSIS tab
In ANA, devices that support full band capture spectrum’s can be found here
Spectrum Tab
In ANA, the bar chart icon opens this view
Horizontal Bonding View
In ANA, this button is used to see data per channel and also has a noise column available that can be sorted or filtered
Data
In Watchtower, where can users edit their methods and settings for how to be contacted?
Contact Preferences
In Watchtower, what tab can users use to build new subscriptions?
Subscription Notification
In Watchtower, dispatch schemes can only be adjusted by whom?
Team admin
In Watchtower, what is the actual job number called?
Job ID
In Watchtower, what are the two different types of plant?
Fiber and Coax
What is the upper left pane in Watchtower Maps that displays statistics based on Engineering, Service, or an Organizational network starting at the division level?
Hierarchy pane
In Watchtower Maps, the plus and minus buttons on the left are used to zoom in and out. You can also use what?
The mouse or mouse wheel
This was developed in Watchtower to provide uniform views of nodes on virtual CMTS (vCMTS) and legacy CMTS while providing pertinent data previously gained from legacy tools.
Access Network Analyzer (ANA)
In Watchtower Maps, what will allow you to Create Ticket, Create Job, Close Event, or Clear Event?
Event Actions
In Watchtower, this link will open a new tab for you to view the tasks associated with the JB.
JB Link