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Lil J Bae > Fwed_W2AN > Flashcards

Fwed_W2AN Flashcards

1
Q

This screen in Watchtower displays the node customers on the map

A

Node Analysis

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2
Q

This screen in Watchtower displays event details and other important node information in a timeline

A

Node Timeline

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3
Q

This link in the most recent menu takes you to a list of the worst nodes

A

All Worst Nodes

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4
Q

What are the three categories in the Most Recent menu in Watchtower?

A

Worst Node, Recently Viewed Node, Recently Viewed Jobs

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5
Q

What are the three monitoring types under the User menu?

A

TSI, RTM, Device

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6
Q

What menu are the items Create Jobs, Job lookup, Job Browser, and My Jobs located in?

A

Job Lists

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7
Q

What are the 3 list categories listed in the Job List Menu?

A

Custom Job List, Member of, and Admin of

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8
Q

What are the three colors for customer status icons in the Watchtower Map?

A

Green, Red, and Orange

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9
Q

What are the three shapes of the customer status?

A

Circle, Pentagon, and Hexagon

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10
Q

On the left side of the Watchtower screen, for a non-admin user what are the three menu icons

A

Jobs, Most Recent, and User

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11
Q

What are the two major components of the Node Analysis page?

A

Map and Data

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12
Q

What are the four map setting categories for Watchtower?

A

Map Visual, Device Layer, Device Theme, and Topology Layer

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13
Q

What are the four map visual settings to view in Watchtower?

A

Normal, Satelite, Topography, and Street

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14
Q

What two categories are NOT automatically selected in the Device Theme Layer?

A

Commercial and Offline

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15
Q

Red Customer Status Means

A

Critical Health

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16
Q

Orange Customer Status Means

A

Moderate Health

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17
Q

Green Customer Status

A

Good Health

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18
Q

This feature allows users to do a partial node analysis on a small group of customers

A

Partial Polling or Partial Node Analysis

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19
Q

Maximum amount of devices to be included in a Partial Polling?

A

25 Devices

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20
Q

This tab in the node analysis allows you to see important power supply information

A

Transponder

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21
Q

How long do you have to wait between two node analysis?

A

2 Minutes

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22
Q

What are 4 of the 6 search parameters in the NWT search bar?

A

Node, Job, Event, Team, Mac and Users

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23
Q

This list allows you to view multiple teams’ job pools at one time

A

Custom Job Lists

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24
Q

Where can the quick links section be found in Watchtower?

A

The User Menu

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25
Q

ETR

A

Estimate Time of Restoration

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26
Q

SI

A

Service Interruption

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27
Q

TSI

A

Technician Service Interruption

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28
Q

SM

A

Scheduled Maintenance

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29
Q

This tab in the Job Detail will allow you to see who recieved a page and with what methods they were contacted

A

Paging History

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30
Q

TIA (Watchtower)

A

Technician In Area / Truck In Area

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31
Q

IVR

A

Interactive Voice Response

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32
Q

Before you start this interruption, it lists the amount of commercial accounts that will be affected

A

TSI

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33
Q

What are the main two things required to created a job in Watchtower

A

Node Name and Job Type

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34
Q

The location where anyone who has worked on a ticket can leave a message on what was done or other information

A

Logs

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35
Q

What are the 5 different Job Statuses a technician can select when using Watchtower?

A

Assigned, Enroute, Working, Suspended, and Complete

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36
Q

This location is where you can see all team members and what times they are on duty

A

Team Schedule

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37
Q

If a job in Watchtower was in suspended status, what must be created before the technician can log onto the job again?

A

A time sequence

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38
Q

What contact infomation is shown when a technican is assigned to a job?

A

Name, Number, and Email Address

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39
Q

This area will show you all the technicians working at the moment.

A

Available Techs

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40
Q

This area will show you all the technicians on that specified team

A

Team Members

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41
Q

This is the icon that opens the job list menu

A

Hard Hat

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42
Q

Tasks in Watchtower that appear in Red are considered what type of priority.

A

Emergency

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43
Q

The only way anyone from a different area is able to see the work is if they are

A

A member of the associated team or an admin

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44
Q

Indicates the type of work selected for a ticket

A

Tasks

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45
Q

This job status indicates that an attempt was made at the site working the ticket but for some reason had to leave the site

A

Suspended

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46
Q

Column contains information about the elements associated with the ticket such as node name, address, and account number

A

Elements

47
Q

Column that marks the time when the job was created

A

Start Time

48
Q

Column is filled in when the task is complete

A

End Time

49
Q

Columns that list the name of the tech assigned to the task

A

First Name & Last Name

50
Q

Column indicates which team pool the job is being held under

A

Team

51
Q

Is the current four score system designed to quickly identify customer pain drivers and the overall health of a node

A

Current Node Score

52
Q

What are the four factors that contribute to the current node score?

A

Preventive Maintenance, Demand Maintenance, Upstream Events, and Downstream Events

53
Q

This indicates whether the job is a DM, Pm, or None for a non-categorized task

A

Job Priority

54
Q

Is the current 1 day score four score system designed to quickly identify customer pain drivers and overall health of the node

A

1 Day Current Node Score

55
Q

Indicates type of plant (Fiber/Coax)

A

Plant Type

56
Q

Is the current 3 day score four score system designed to quickly identify customer pain drivers and overall health of the node

A

3 Day Node Score

57
Q

The Job header contains these 3 things if the job is open

A

Job ID, Start Time Stamp, and End Time

58
Q

This job status when you begin to drive to a job site

A

Enroute

59
Q

This job status when you arrive at a job site

A

On-site

60
Q

The job status you have finished the work at a job site

A

Complete

61
Q

This section shows active events and information about those events

A

Live Events

62
Q

This section opens a window where users can view the time stamp of activies recorded against the job

A

Runtime

63
Q

This section show notifications that were sent out and indicates if they have been opened or not

A

Paging History

64
Q

This displays a full timeline for each action/all actions for activity against a ticket

A

Job History

65
Q

This button in the top right allows you to add tasks, refer job, merge jobs, or multi-task

A

Job Actions

66
Q

Button to add another task to a job

A

Add task

67
Q

A button that allows fixing agents such as network and headend techs to engage additional support.

A

Refer Job

68
Q

A button that allows you to perform the same task on all entries at the same time

A

Multi-Task

69
Q

NWT

A

National Watchtower

70
Q

If you see that any of your information is incorrect in Watchtower who should you contact

A

The team admin

71
Q

What are the three types of contact options in the contact preferences?

A

Email, Text Message, and Phone

72
Q

What year Watchtower Launched?

A

2008

73
Q

When did National Watchtower become a national tool?

A

Winter 2009

74
Q

It is best to use this browser when using Watchtower

A

Chrome

75
Q

Where do you find plant integrity for a node?

A

Node Summary

76
Q

Where do you find the number of devices online in the node

A

Node Analysis

77
Q

This is the work prioritization engine that operates the background to drive quality of jobs rather than quanitity of jobs

A

Equilibrium

78
Q

PM

A

Preventative Maintenance

79
Q

DM

A

Degraded Maintenance

80
Q

Allows Watchtower to change the priority of jobs based on a number of variables to balance preventative jobs and repair jobs

A

Dynamic Stacking

81
Q

What are four working statuses for a job

A

Working, Complete, Suspended, and Canceled.

82
Q

What is the url to Watchtower Mobile?

A

nwt-mobile.comcast.net

83
Q

ANA

A

Access Network Analyzer

84
Q

This tool was developed to provide uniform views of the nodes on a virtual CMTS and legacy CMTS while providing pertinent data previously gained from legacy tools

A

ANA

85
Q

From what menu is the Access Network Analyzer launched from?

A

The Node Menu

86
Q

In ANA, these bubbles are colored by noise score.

A

Map Location Bubbles

87
Q

In ANA, where are any ICFR Network/Premise events listed?

A

Node Summary

88
Q

In ANA, what range noise score creates a green bubble?

A

100-95

89
Q

In ANA, what range noise score creates a yellow bubble?

A

94-81

90
Q

In ANA, what range noise score creates a red bubble?

A

80-0

91
Q

In ANA, what are the three shielding integrity events?

A

ICFR Near, ICFR Far, OFDMA ICFR

92
Q

In ANA, what three sections can you select an event from?

A

Node Summary Network tab, Premise tab, or the Event on the map

93
Q

In ANA, clicking this will show you high-level device detail and graphs in the right panel.

A

Map bubble

94
Q

In ANA, this icon means the device is part of an event.

A

Warning Icon

95
Q

In ANA, you can hover over this to see point reductions per channel.

A

The Noise Score

96
Q

In ANA, the PRE-EQ tab displays these three charts for each return QAM the device is bonded to

A

ICFR, Pre-EQ, and eTDR

97
Q

In ANA, you can locate the Upstream and Downstream charts in this tab

A

DOCSIS tab

98
Q

In ANA, if a device is operating in partial mode, a banner will be located here

A

DOCSIS tab

99
Q

In ANA, devices that support full band capture spectrum’s can be found here

A

Spectrum Tab

100
Q

In ANA, the bar chart icon opens this view

A

Horizontal Bonding View

101
Q

In ANA, this button is used to see data per channel and also has a noise column available that can be sorted or filtered

A

Data

102
Q

In Watchtower, where can users edit their methods and settings for how to be contacted?

A

Contact Preferences

103
Q

In Watchtower, what tab can users use to build new subscriptions?

A

Subscription Notification

104
Q

In Watchtower, dispatch schemes can only be adjusted by whom?

A

Team admin

105
Q

In Watchtower, what is the actual job number called?

A

Job ID

106
Q

In Watchtower, what are the two different types of plant?

A

Fiber and Coax

107
Q

What is the upper left pane in Watchtower Maps that displays statistics based on Engineering, Service, or an Organizational network starting at the division level?

A

Hierarchy pane

108
Q

In Watchtower Maps, the plus and minus buttons on the left are used to zoom in and out. You can also use what?

A

The mouse or mouse wheel

109
Q

This was developed in Watchtower to provide uniform views of nodes on virtual CMTS (vCMTS) and legacy CMTS while providing pertinent data previously gained from legacy tools.

A

Access Network Analyzer (ANA)

110
Q

In Watchtower Maps, what will allow you to Create Ticket, Create Job, Close Event, or Clear Event?

A

Event Actions

111
Q

In Watchtower, this link will open a new tab for you to view the tasks associated with the JB.

A

JB Link

112
Q
A
113
Q
A

Lil J Bae (70 decks)

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