Lesson 57: Issue practice 4 – technique

Question 1

What is the first step in the issue management technique?

Answer 1

The first step in the procedure is to capture the issue and write it down in the issue register if it is to be managed formally.
The project manager can do an initial analysis to determine the type of issue and make an initial assessment of the issue’s severity and priority. These can be changed later.

The project manager can do an initial analysis to determine the type of issue and assess its severity and priority.

Question 2

What is involved in the assessment step of issue management?

Answer 2

This step assesses the issue by undertaking an impact analysis. The project manager can ask, “Does this issue affect the project and then, “How does this issue affect the project?” The project manager will consider the impact on time, cost, benefits, quality, risk, etc. The project manager will facilitate and invite the appropriate people.

The project manager will facilitate and invite the appropriate people to contribute to this assessment.

Question 3

What happens during the recommend resolution step?

Answer 3

Once the project manager fully understands, they can consider options to respond and propose a course of action. The project manager will facilitate and invite the appropriate people. They will consider several options and recommend one of them.

They will facilitate discussions and recommend one of the options after fully understanding the issue.

Question 4

What occurs in the deciding on changes step?

Answer 4

Someone decides on the request for change or off-specification. The project manager may be able to resolve some issues without escalating them, and other issues may need to be escalated to the change authority for a decision as agreed upon by the project board.

The project manager may resolve some issues without escalation while others require a decision from the project board.

Question 5

What is a good memory aid for the steps in issue management?

Answer 5

CARDI: Capture, Assess, Recommend, Decide and Implement.

This acronym helps to recall the five steps of the issue management technique.