Directive 7.20 Deaf and hard of hearing individuals effective communication,

Question 1

According to Directive 7.20 Deaf and hard of hearing individuals effective communication, Under the Americans with Disabilities Act (ADA), people who are deaf or hard of
hearing are entitled to ?

Answer 1

A level of service that is equivalent to that provided to

individuals without disabilities.

Question 2

According to Directive 7.20 Deaf and hard of hearing individuals effective communication, In situations where a nondisabled arrestee has access to a telephone, officers must
provide persons who are deaf or hard of hearing with the same opportunity to place
calls using _________?

Answer 2

A text telephone (TTY), a Telecommunications Device for Deaf individuals (TDD) or videophone.

Question 3

According to Directive 7.20 Deaf and hard of hearing individuals effective communication, To ensure access to a Videophone and/or a TDD, upon learning
that an arrestee is deaf or hard of hearing (prior to arrest, during arrest or, at the latest, during processing), all deaf or hard of hearing arrestees will be transported

Answer 3

To the

Police Detention Unit (PDU) for processing and holding.

Question 4

According to Directive 7.20 Deaf and hard of hearing individuals effective communication, The PPD will accept telephone calls placed by persons who are deaf or hard of hearing
through the__________?

Answer 4

Telecommunications Relay Service.

Question 5

Auxiliary Aids or Services

Answer 5

• Examples include the use of qualified interpreters on site
  or through the use of video-remote interpreting (VRI), real-time computer aided
  transcription services, written materials, exchange of written notes, assistive listening
  systems or devices, telephone handset amplifiers, telephones compatible with hearing
  aids, captioning, text telephone (TTY), videophones, accessible electronic and
  information technology, or other effective methods for making aurally delivered
  information available to individuals who are deaf or hard of hearing.

Question 6

Certified Sign Language Interpreter

Answer 6

A person who is registered under the Sign
language Interpreter and Transliterator State Registration Act (Act 57). The
Philadelphia Police Department maintains a contract with a Certified Interpreter
Agency.

Question 7

Exigent Circumstances

Answer 7

• Such facts and conditions that require immediate aid or action
  outside the scope of normal operating protocol and/or procedures.

Question 8

PPD Communication Card -

Answer 8

• a card used to bridge the initial communications gap with
  the police and a deaf or hard of hearing person. This card provides short and quick
  communication by pointing to pictures on the card to establish initial understanding of
  the reason of the communication. It also provides the type(s) of auxiliary aids or
  services the deaf or hard of hearing individuals requires for effective communication
  (See Example at the end of this directive).

Question 9

Primary Consideration

Answer 9

• The choice of auxiliary aids or services made by the individual
  will be honored unless there is confidence that there are other equally effective means
  of communication. If the employee or officer chooses to forgo the individual’s
  requested auxiliary aids or services for an alternative aid or service, and it is later
  determined that the alternative aid or service is not equally effective, the law
  enforcement agency has failed to provide effective communication (unless a separate
  defense applies).

Question 10

Alternative Aid

Answer 10

If the requested Auxiliary Aids or Services amounts to a fundamental
alteration or undue burden, the PPD shall take another action that would not result in
such an alteration or such a burden but would nevertheless ensure that, to the maximum
extent possible, individuals who are deaf or hard of hearing receive the benefits or
services provided by the public entity.

Question 11

Telecommunications Device for the Deaf (TDD)

Answer 11

Equipment, using standard telephone
lines that allow users to send and receive typed messages on an attached screen may
also be used as part of a “relay service” where the system operator transfers the
communication.

Question 12

Videophone

Answer 12

A camera and video screen based communication system that allows a
deaf individual to communicate with a hearing individual through a Certified Sign
Language Interpreter using American Sign Language (ASL).

Question 13

According to Directive 7.20 Deaf and hard of hearing individuals effective communication, Law enforcement agencies must provide auxiliary aids or services needed to
communicate effectively with people who are deaf or hard of hearing, except when____________?

Answer 13

A particular aid or service would result in an undue burden or a fundamental change in the nature of the law enforcement service being provided.

Question 14

According to Directive 7.20 Deaf and hard of hearing individuals effective communication True or False ? Law enforcement agencies must inquire and give primary consideration to providing
the auxiliary aid or service requested by the person with the hearing disability.
Personnel must defer to the choice of the individual, unless there is another equally
effective way of communicating, given the circumstances, length, complexity, and
nature of the communication, as well as the communication skills of the person who is deaf or hard of hearing.

Answer 14

True

Question 15

According to Directive 7.20 Deaf and hard of hearing individuals effective communication, Law enforcement agencies may not charge the person for the communication aids or
service provided True or False ?

Answer 15

True

Question 16

According to Directive 7.20 Deaf and hard of hearing individuals effective communication, Law enforcement agencies do not need to provide personally prescribed devices such as
hearing aids. True or False

Answer 16

True

Question 17

Pedestrian and Vehicle Investigations
When conducting a pedestrian or vehicle investigations and the subject appears to
be deaf or hard of hearing, officers will:

Answer 17

a. Be aware that individuals accustomed to communicating via sign language will
make gestures or movements that are unfamiliar or seem out of place and will
not immediately respond to verbal commands.
b. Attempt to establish preliminary communication to confirm whether the
individual has a hearing disability. This can be accomplished by using visual
aids such as pointing, gesturing, or by utilizing companions or family members
who are present.

Question 18

Use of Family Members as Interpreters
Barring exigent circumstances, family members should _____. be used as
interpreters or communication facilitators.

Answer 18

Never
Family members are not neutral
parties and may insert their own interpretation or view of the situation or
events that took place, instead of neutrally interpreting the communication
of the complainant or witness.

Question 19

Use of Companions/Friends as Interpreters
Barring exigent circumstances, companions/friends should _____? be used as
interpreters.

Answer 19

Never
However, if the deaf or hard of hearing individual specifically
request a companion/friend to interpret and that person voluntarily agrees
to interpret, the individual may be used to communicate.

Question 20

Arrests of Persons Deaf or Hard of Hearing

When a person who is deaf or hard of hearing is ARRESTED, officers will:

Answer 20

a. Absent exigent circumstances, handcuff the individual in front of their body to
allow them to use sign language or to communicate in writing.
b. Attempt to establish preliminary communication using visual aids when
possible, such as pointing, gesturing, or utilizing companions or family
members present.