6.6: List 4 methods to evaluate training. Flashcards
Why is evaluating a training program important?
It helps determine effectiveness and ensures organizations maximize their return on investment (ROI).
What is the common issue with training evaluation in organizations?
Many organizations do not adequately evaluate their training programs, which leads to poor business practice.
What are the four levels of Donald Kirkpatrick’s training evaluation model?
Reactions – Measures participants’ satisfaction and opinions on the training.
Learning – Assesses how much knowledge and skills trainees have gained.
Behaviour – Evaluates whether trainees apply their learning on the job.
Results – Examines the impact of training on business outcomes (e.g., productivity, cost reduction, customer satisfaction).
What is the fifth level of evaluation sometimes included?
Return on Investment (ROI) – Evaluates the financial return of training programs by comparing costs and benefits.
What is the ROI Methodology?
A systematic approach developed by Dr. Jack J. Phillips to measure training outcomes in financial terms.
What six types of data does the ROI Methodology measure?
Reaction and Planned Action
Learning
Application and Implementation
Business Impact
Return on Investment (ROI)
Intangibles
Why do organizations use the ROI methodology?
To justify investments in training and measure outcomes.
What does the reaction level measure?
Level 1: Participants’ satisfaction and their perceptions of training effectiveness.
What is a limitation of this level?
Level 1: Positive reactions do not guarantee that learning has occurred.
How is learning evaluated?
By testing knowledge and skills before and after training.
Level 3: Behaviour (Transfer of Training)
Q: What does the behavior level assess?
Whether employees apply what they learned in training to their job.
What factors influence the transfer of training?
Training content should match job requirements.
Managers should encourage and support skill application.
Employees need the right resources and feedback.
Level 4: Results (ROI)
Q: How do organizations evaluate training results?
By analyzing the business impact, such as increased productivity, reduced turnover, and customer satisfaction.
Why is ROI evaluation important?
It helps determine if the financial investment in training yields positive business results.
What are the four steps in benchmarking training effectiveness?
Plan – Define internal processes and select comparison organizations.
Do – Collect data through surveys, interviews, and records.
Check – Analyze findings to identify performance gaps.
Act – Implement improvements and monitor progress.
How is ROI in training calculated?
ROI = (Benifits - Cost)/Cost * 100
What are typical training costs included in ROI evaluation?
Trainer & trainee salaries
Materials & equipment
Travel, meals, and accommodations
Opportunity costs
What are typical training benefits considered in ROI evaluation?
Increased quality and productivity
Reduced turnover
Enhanced motivation and safety
What is the difference between internal and external training resources?
Internal Resources – Employees within the organization conduct training.
External Resources – Experts from outside the organization provide training, assessments, or evaluations.
What are the advantages of using internal training resources?
Employees understand company culture and norms.
Training is aligned with company processes.
Easier to provide follow-up support.
What are the benefits of using external training resources?
Access to specialized knowledge and tools.
Unbiased perspectives.
Can provide higher-quality training in certain areas.
What is considered an illiterate individual?
Someone with a Grade 6 education or less.
Why is basic skills training important for employees?
Improves job performance and career advancement.
Addresses low literacy rates affecting workplace competency.
Helps organizations remain competitive.
Why is teamwork training important?
Organizations rely on employees working together to achieve goals.
What are the two broad categories of teamwork skills?
Task-Related Skills – Technical skills related to completing work.
Relationship-Related Skills – Interpersonal skills such as conflict resolution and collaboration.
What are four key points for designing effective team training?
Training should be ongoing rather than a one-time session.
Teams develop through the stages of forming, storming, norming, and performing.
Additional training is needed for new members joining teams.
Skills should be reinforced through practice and performance evaluation.
