4-4 Define and describe the sections in a job description. Flashcards
What are job specifications?
The specific skills, knowledge, and abilities required to successfully perform a job.
What should be included in job specifications?
Education, experience, specialized training, specific abilities (e.g., manual dexterity), physical demands, and employability skills such as problem-solving abilities.
What are the key components of a job description?
Job title.
Reports to.
Date.
Written by and approved by.
Summary of the job.
Duties and responsibilities.
Job specifications.
Standards of performance.
What are examples of essential duties and responsibilities in a job description?
Recruiting, training, and motivating staff.
Developing sales and promotional programs.
Ensuring clean and visually attractive selling areas.
What are examples of standards of performance in a job description?
Meeting weekly with staff to review sales results.
Orienting new staff on customer service.
Keeping customer satisfaction levels at 80% or higher.
What are some common problems associated with job descriptions?
Becoming outdated as work requirements change.
Lacking standards of performance.
Failing to capture the complexity of the job.
Not addressing expected behaviors, which can lead to conflict.
How should job duties be written in a job description?
Use concise, direct, and action-oriented statements.
Begin with present-tense action verbs (e.g., “Coordinates,” “Handles”).
Eliminate unnecessary words or phrases.
Why is it important to use specific terms like ‘occasionally’ or ‘may’ in job descriptions?
To indicate tasks performed infrequently or by only some workers.
What legal considerations should managers keep in mind when writing job descriptions?
Adherence to human rights legislation.
Matching job descriptions with valid job-related criteria.
Including provisions for reasonable accommodation.
What is reasonable accommodation?
Adjustments made to job requirements to meet the needs of employees with disabilities or religious obligations.
What was the significance of Fiona Johnstone v. Canada Border Services Agency?
It established that reasonable accommodation must be provided for family-status reasons.
Why did the Toronto District School Board phase out the term ‘chief’ from job titles?
Out of respect for Indigenous peoples and to align with recommendations from the Truth and Reconciliation Commission.
What critical question arises from changing job titles like ‘chief’?
Do changes in job titles reflect genuine respect and inclusivity, or do they risk being perceived as superficial measures?
