The Power of Habit by Charles Duhigg Flashcards
By focusing on one pattern—what is known as a “keystone habit”—Lisa had taught herself how to reprogram the other routines in her life, as well.102
The Power of Habit by Charles Duhigg
Duke University researcher in 2006 found that more than 40 percent of the actions people performed each day weren’t actual decisions, but habits.124
The Power of Habit by Charles Duhigg
the choices that all of us deliberately make at some point, and then stop thinking about but continue doing, often every day.144
The Power of Habit by Charles Duhigg
In some sense, he said, a community was a giant collection of habits occurring among thousands of people that, depending on how they’re influenced, could result in violence or peace.170
The Power of Habit by Charles Duhigg
“H.M.,” one of the most famous patients in medical history. When H.M.—his real name was Henry Molaison, but scientists shrouded his identity throughout his life—252
The Power of Habit by Charles Duhigg
Toward the center of the skull is a golf ball–sized lump of tissue that is similar to what you might find inside the head of a fish, reptile, or mammal.1.12 This is the basal ganglia, an oval of cells that, for years, scientists didn’t understand very well, except for suspicions that it played a role in diseases such as Parkinson’s.356
The Power of Habit by Charles Duhigg
As each rat learned how to navigate the maze, its mental activity decreased. As the route became more and more automatic, each rat started thinking less and less.377
The Power of Habit by Charles Duhigg
This process—in which the brain converts a sequence of actions into an automatic routine—is known as “chunking,” and it’s at the root of how habits form.1.18 There are dozens—if not hundreds—of behavioral chunks that we rely on every day.391
The Power of Habit by Charles Duhigg
Habits, scientists say, emerge because the brain is constantly looking for ways to save effort. Left to its own devices, the brain will try to make almost any routine into a habit, because habits allow our minds to ramp down more often.406
The Power of Habit by Charles Duhigg
This process within our brains is a three-step loop. First, there is a cue, a trigger that tells your brain to go into automatic mode and which habit to use. Then there is the routine, which can be physical or mental or emotional. Finally, there is a reward, which helps your brain figure out if this particular loop is worth remembering for the future: THE HABIT LOOP422
The Power of Habit by Charles Duhigg
if we learn to create new neurological routines that overpower those behaviors—if we take control of the habit loop—we can force those bad tendencies into the background,443
The Power of Habit by Charles Duhigg
habits are surprisingly delicate. If Eugene’s cues changed the slightest bit, his habits fell apart.503
The Power of Habit by Charles Duhigg
Habits are powerful, but delicate. They can emerge outside our consciousness, or can be deliberately designed.521
The Power of Habit by Charles Duhigg
The habit was so ingrained the mice couldn’t stop themselves.529
The Power of Habit by Charles Duhigg
Claude Hopkins was best known for a series of rules he coined explaining how to create new habits among consumers.606
The Power of Habit by Charles Duhigg
He created a craving. And that craving, it turns out, is what makes cues and rewards work. That craving is what powers the habit loop.631
The Power of Habit by Charles Duhigg
human psychology.” That psychology was grounded in two basic rules: First, find a simple and obvious cue. Second, clearly define the rewards. If you get those elements right, Hopkins promised, it was like magic. Look at Pepsodent: He had identified a cue—tooth film—and a reward—beautiful teeth—that had persuaded millions to start a daily ritual.668
The Power of Habit by Charles Duhigg
P&G’s products cleaned one out of every two laundry loads in America.694
The Power of Habit by Charles Duhigg
Scents are strange; even the strongest fade with constant exposure. That’s why no one was using Febreze, Stimson realized. The product’s cue—the thing that was supposed to trigger daily use—was hidden from the people who needed it most. Bad scents simply weren’t noticed frequently enough to trigger a regular habit.783
The Power of Habit by Charles Duhigg
the “I got a reward!” pattern the instant Julio saw the shapes on the screen, before the juice arrived: NOW, JULIO’S REWARD RESPONSE OCCURS BEFORE THE JUICE ARRIVES In other words, the shapes on the monitor had become a cue not just for pulling a lever, but also for a pleasure response inside the monkey’s brain.827
The Power of Habit by Charles Duhigg
a new pattern emerge: craving. When Julio anticipated juice but didn’t receive it, a neurological pattern associated with desire and frustration erupted inside his skull. When Julio saw the cue, he started anticipating a juice-fueled joy. But if the juice didn’t arrive, that joy became a craving that, if unsatisfied, drove Julio to anger or depression.835
The Power of Habit by Charles Duhigg
once a monkey had developed a habit—once its brain anticipated the reward—the distractions held no allure.842
The Power of Habit by Charles Duhigg
This explains why habits are so powerful: They create neurological cravings.846
The Power of Habit by Charles Duhigg
The habit loop is spinning because a sense of craving has emerged.853
The Power of Habit by Charles Duhigg
“There is nothing programmed into our brains that makes us see a box of doughnuts and automatically want a sugary treat,” Schultz told me. “But once our brain learns that a doughnut box contains yummy sugar and other carbohydrates, it will start anticipating the sugar high. Our brains will push us toward the box. Then, if we don’t eat the doughnut, we’ll feel disappointed.”854
The Power of Habit by Charles Duhigg
This is how new habits are created: by putting together a cue, a routine, and a reward, and then cultivating a craving that drives the loop.866
The Power of Habit by Charles Duhigg
strong habits, wrote two researchers at the University of Michigan, produce addiction-like reactions so that “wanting evolves into obsessive craving” that can force our brains into autopilot, “even in the face of strong disincentives, including loss of reputation, job, home, and family.”877
The Power of Habit by Charles Duhigg
to overpower the habit, we must recognize which craving is driving the behavior.881
The Power of Habit by Charles Duhigg
But countless studies have shown that a cue and a reward, on their own, aren’t enough for a new habit to last. Only when your brain starts expecting the reward—craving the endorphins or sense of accomplishment—894
The Power of Habit by Charles Duhigg
But only once they created a sense of craving—the desire to make everything smell as nice as it looked—did Febreze become a hit. That craving is an essential part of the formula for creating new habits955
The Power of Habit by Charles Duhigg
Claude Hopkins wasn’t selling beautiful teeth. He was selling a sensation.985
The Power of Habit by Charles Duhigg
“Consumers need some kind of signal that a product is working,” Tracy Sinclair,991
The Power of Habit by Charles Duhigg
The tingling doesn’t make the toothpaste work any better. It just convinces people it’s doing the job.”993
The Power of Habit by Charles Duhigg
Anyone can use this basic formula to create habits of her or his own. Want to exercise more? Choose a cue, such as going to the gym as soon as you wake up, and a reward, such as a smoothie after each workout. Then think about that smoothie, or about the endorphin rush you’ll feel. Allow yourself to anticipate the reward. Eventually, that craving will make it easier to push through the gym doors every day.994
The Power of Habit by Charles Duhigg
most of the successful dieters also envisioned a specific reward for sticking with their diet—a bikini they wanted to wear or the sense of pride they felt when they stepped on the scale each day—something1000
The Power of Habit by Charles Duhigg
They focused on the craving for that reward when temptations arose, cultivated the craving into a mild obsession. And their cravings for that reward, researchers found, crowded out the temptation to drop the diet. The craving drove the habit loop.1002
The Power of Habit by Charles Duhigg
Cravings are what drive habits. And figuring out how to spark a craving makes creating a new habit easier. It’s as true now as it was almost a century ago.1016
The Power of Habit by Charles Duhigg
“Champions don’t do extraordinary things,” Dungy would explain. “They do ordinary things, but they do them without thinking, too fast for the other team to react. They follow the habits they’ve learned.”1044
The Power of Habit by Charles Duhigg
Rather, to change a habit, you must keep the old cue, and deliver the old reward, but insert a new routine. That’s the rule: If you use the same cue, and provide the same reward, you can shift the routine and change the habit. Almost any behavior can be transformed if the cue and reward stay the same.1054
The Power of Habit by Charles Duhigg
THE GOLDEN RULE OF HABIT CHANGE You Can’t Extinguish a Bad Habit, You Can Only Change It.1063
The Power of Habit by Charles Duhigg
HOW IT WORKS: USE THE SAME CUE. PROVIDE THE SAME REWARD. CHANGE THE ROUTINE.1065
The Power of Habit by Charles Duhigg
instead of teaching his players hundreds of formations, he has taught them only a handful, but they have practiced over and over until the behaviors are automatic.1080
The Power of Habit by Charles Duhigg
Bill Wilson would never have another drink. For the next thirty-six years, until he died of emphysema in 1971, he would devote himself to founding, building, and spreading Alcoholics Anonymous, until it became the largest, most well-known and successful habit-changing organization in the world.1143
The Power of Habit by Charles Duhigg
What AA provides instead is a method for attacking the habits that surround alcohol use.1158
The Power of Habit by Charles Duhigg
AA succeeds because it helps alcoholics use the same cues, and get the same reward, but it shifts the routine.1178
The Power of Habit by Charles Duhigg
Then, AA asks alcoholics to search for the rewards they get from alcohol. What cravings, the program asks, are driving your habit loop? Often, intoxication itself doesn’t make the list. Alcoholics crave a drink because it offers escape, relaxation, companionship, the blunting of anxieties, and an opportunity for emotional release. They might crave a cocktail to forget their worries. But they don’t necessarily crave feeling drunk. The physical effects of alcohol are often one of the least rewarding parts of drinking for addicts.1188
The Power of Habit by Charles Duhigg
“AA forces you to create new routines for what to do each night instead of drinking,” said Tonigan. “You can relax and talk through your anxieties at the meetings. The triggers and payoffs stay the same, it’s just the behavior that changes.”1198
The Power of Habit by Charles Duhigg
KEEP THE CUE, PROVIDE THE SAME REWARD, INSERT A NEW ROUTINE1201
The Power of Habit by Charles Duhigg
The devices implanted in the men’s heads were positioned inside their basal ganglia—the same part of the brain where the MIT researchers found the habit loop—and emitted an electrical charge that interrupted the neurological reward that triggers habitual cravings. After the men recovered from the operations, they were exposed to cues that had once triggered alcoholic urges, such as photos of beer or trips to a bar. Normally, it would have been impossible for them to resist a drink. But the devices inside their brains “overrode” each man’s neurological cravings. They didn’t touch a drop. “One of them told me the craving disappeared as soon as we turned the electricity on,” Mueller said. “Then, we turned it off, and the craving came back immediately.”1206
The Power of Habit by Charles Duhigg
The alcoholics only permanently changed once they learned new routines that drew on the old triggers and provided a familiar relief.1219
The Power of Habit by Charles Duhigg
AA provides a similar, though less invasive, system for inserting new routines into old habit loops.1221
The Power of Habit by Charles Duhigg
Asking patients to describe what triggers their habitual behavior is called awareness training,1240
The Power of Habit by Charles Duhigg
One habit had replaced another.1264
The Power of Habit by Charles Duhigg
“It seems ridiculously simple, but once you’re aware of how your habit works, once you recognize the cues and rewards, you’re halfway to changing it,” Nathan Azrin,1264
The Power of Habit by Charles Duhigg
we don’t really understand the cravings driving our behaviors until we look for them.1271
The Power of Habit by Charles Duhigg
If you identify the cues and rewards, you can change the routine.1282
The Power of Habit by Charles Duhigg
What Dungy wanted was to take all that decision making out of their game. And to do that, he needed them to recognize their existing habits and accept new routines.1295
The Power of Habit by Charles Duhigg
The brilliance of this system was that it removed the need for decision making. It allowed Brooks to move faster, because everything was a reaction—and eventually a habit—rather than a choice.1311
The Power of Habit by Charles Duhigg
What they were really saying was they trusted our system most of the time, but when everything was on the line, that belief broke down.”1330
The Power of Habit by Charles Duhigg
my sponsor told me that it didn’t matter if I felt in control. Without a higher power in my life, without admitting my powerlessness, none of it was going to work. I thought that was bull—I’m an atheist. But I knew that if something didn’t change, I was going to kill my kids. So I started working at that, working at believing in something bigger than me.1360
The Power of Habit by Charles Duhigg
Researchers began finding that habit replacement worked pretty well for many people until the stresses of life—such as finding out your mom has cancer, or your marriage is coming apart—got too high, at which point alcoholics often fell off the wagon.1369
The Power of Habit by Charles Duhigg
Over and over again, alcoholics said the same thing: Identifying cues and choosing new routines is important, but without another ingredient, the new habits never fully took hold. The secret, the alcoholics said, was God. Researchers hated that explanation. God and spirituality are not testable hypotheses.1373
The Power of Habit by Charles Duhigg
It wasn’t God that mattered, the researchers figured out. It was belief itself that made a difference. Once people learned how to believe in something, that skill started spilling over to other parts of their lives, until they started believing they could change. Belief was the ingredient that made a reworked habit loop into a permanent behavior.1384
The Power of Habit by Charles Duhigg
You don’t have to believe in God, but you do need the capacity to believe that things will get better.1388
The Power of Habit by Charles Duhigg
What can make a difference is believing that they can cope with that stress without alcohol.”1391
The Power of Habit by Charles Duhigg
Lee Ann Kaskutas, a senior scientist at the Alcohol Research Group. “There’s something really powerful about groups and shared experiences. People might be skeptical about their ability to change if they’re by themselves, but a group will convince them to suspend disbelief. A community creates belief.”1395
The Power of Habit by Charles Duhigg
it felt good to do something that wasn’t all about me.1400
The Power of Habit by Charles Duhigg
“Belief is the biggest part of success in professional football,” Dungy told me. “The team wanted to believe, but when things got really tense, they went back to their comfort zones and old habits.”1412
The Power of Habit by Charles Duhigg
“Most football teams aren’t really teams. They’re just guys who work together,” a third player from that period told me. “But we became a team. It felt amazing.1435
The Power of Habit by Charles Duhigg
“Change occurs among other people,” one of the psychologists involved in the study, Todd Heatherton, told me. “It seems real when we can see it in other people’s eyes.”1453
The Power of Habit by Charles Duhigg
But we do know that for habits to permanently change, people must believe that change is feasible. The same process that makes AA so effective—the power of a group to teach individuals how to believe—happens whenever people come together to help one another change. Belief is easier when it occurs within a community.1457
The Power of Habit by Charles Duhigg
How do habits change? There is, unfortunately, no specific set of steps guaranteed to work for every person. We know that a habit cannot be eradicated—it must, instead, be replaced. And we know that habits are most malleable when the Golden Rule of habit change is applied: If we keep the same cue and the same reward, a new routine can be inserted. But that’s not enough. For a habit to stay changed, people must believe change is possible. And most often, that belief only emerges with the help of a group.1499
The Power of Habit by Charles Duhigg
The evidence is clear: If you want to change a habit, you must find an alternative routine, and your odds of success go up dramatically when you commit to changing as part of a group.1508
The Power of Habit by Charles Duhigg
Belief is essential, and it grows out of a communal experience, even if that community is only as large as two people.1510
The Power of Habit by Charles Duhigg
The line separating habits and addictions is often difficult to measure. For instance, the American Society of Addiction Medicine defines addiction as “a primary, chronic disease of brain reward, motivation, memory and related circuitry.…1515
The Power of Habit by Charles Duhigg
though the process of habit change is easily described, it does not necessarily follow that it is easily accomplished.1532
The Power of Habit by Charles Duhigg
“If you want to understand how Alcoa is doing, you need to look at our workplace safety figures. If we bring our injury rates down, it won’t be because of cheerleading or the nonsense you sometimes hear from other CEOs. It will be because the individuals at this company have agreed to become part of something important: They’ve devoted themselves to creating a habit of excellence.1576
The Power of Habit by Charles Duhigg
By attacking one habit and then watching the changes ripple through the organization.1592
The Power of Habit by Charles Duhigg
you can’t order people to change. That’s not how the brain works. So I decided I was going to start by focusing on one thing. If I could start disrupting the habits around one thing, it would spread throughout the entire company.”1594
The Power of Habit by Charles Duhigg
Keystone habits start a process that, over time, transforms everything.1598
The Power of Habit by Charles Duhigg
Keystone habits say that success doesn’t depend on getting every single thing right, but instead relies on identifying a few key priorities and fashioning them into powerful levers.1599
The Power of Habit by Charles Duhigg
The habits that matter most are the ones that, when they start to shift, dislodge and remake other patterns.1601
The Power of Habit by Charles Duhigg
Researchers have found institutional habits in almost every organization or company they’ve scrutinized. “Individuals have habits; groups have routines,”1637
The Power of Habit by Charles Duhigg
“Routines are the organizational analogue of habits.”1638
The Power of Habit by Charles Duhigg
“The best agencies understood the importance of routines. The worst agencies were headed by people who never thought about it, and then wondered why no one followed their orders.”1652
The Power of Habit by Charles Duhigg
When people start habitually exercising, even as infrequently as once a week, they start changing other, unrelated patterns in their lives, often unknowingly.1720
The Power of Habit by Charles Duhigg
Studies have documented that families who habitually eat dinner together seem to raise children with better homework skills, higher grades, greater emotional control, and more confidence.4.11
The Power of Habit by Charles Duhigg
Making your bed every morning is correlated with better productivity, a greater sense of well-being, and stronger skills at sticking with a budget.4.12
The Power of Habit by Charles Duhigg
It’s not that a family meal or a tidy bed causes better grades or less frivolous spending. But somehow those initial shifts start chain reactions that help other good habits take hold.1725
The Power of Habit by Charles Duhigg
identifying keystone habits is tricky. To find them, you have to know where to look. Detecting keystone habits means searching out certain characteristics. Keystone habits offer what is known within academic literature as “small wins.” They help other habits to flourish by creating new structures, and they establish cultures where change becomes contagious.1730
The Power of Habit by Charles Duhigg
Bowman believed that for swimmers, the key to victory was creating the right routines.1752
The Power of Habit by Charles Duhigg
A huge body of research has shown that small wins have enormous power, an influence disproportionate to the accomplishments of the victories themselves. “Small wins are a steady application of a small advantage,” one Cornell professor wrote in 1984. “Once a small win has been accomplished, forces are set in motion that favor another small win.”4.14 Small wins fuel transformative changes by leveraging tiny advantages into patterns that convince people that bigger achievements are within reach.1774
The Power of Habit by Charles Duhigg
“If you were to ask Michael what’s going on in his head before competition, he would say he’s not really thinking about anything. He’s just following the program. But that’s not right. It’s more like his habits have taken over. When the race arrives, he’s more than halfway through his plan and he’s been victorious at every step.1802
The Power of Habit by Charles Duhigg
the second way that keystone habits encourage change: by creating structures that help other habits to flourish.1890
The Power of Habit by Charles Duhigg
The researchers hadn’t suggested any of these behaviors. They had simply asked everyone to write down what they ate once a week. But this keystone habit—food journaling—created a structure that helped other habits to flourish.1910
The Power of Habit by Charles Duhigg
This is the final way that keystone habits encourage widespread change: by creating cultures where new values become ingrained. Keystone habits make tough choices—such as firing a top executive—easier, because when that person violates the culture, it’s clear they have to go.1955
The Power of Habit by Charles Duhigg
Cultures grow out of the keystone habits in every organization, whether leaders are aware of them or not.1962
The Power of Habit by Charles Duhigg
Keystone habits transform us by creating cultures that make clear the values that, in the heat of a difficult decision or a moment of uncertainty, we might otherwise forget.1977
The Power of Habit by Charles Duhigg
Starbucks has taught him how to live, how to focus, how to get to work on time, and how to master his emotions. Most crucially, it has taught him willpower.2047
The Power of Habit by Charles Duhigg
At the core of that education is an intense focus on an all-important habit: willpower. Dozens of studies show that willpower is the single most important keystone habit for individual success.2054
The Power of Habit by Charles Duhigg
“Self-discipline predicted academic performance more robustly than did IQ. Self-discipline also predicted which students would improve their grades over the course of the school year, whereas IQ did not.… Self-discipline has a bigger effect on academic performance than does intellectual talent.”5.2 And the best way to strengthen willpower and give students a leg up, studies indicate, is to make it into a habit.2061
The Power of Habit by Charles Duhigg
four-year-olds who could delay gratification the longest ended up with the best grades and with SAT scores 210 points higher, on average, than everyone else.2092
The Power of Habit by Charles Duhigg
By the 1980s, a theory emerged that became generally accepted: Willpower is a learnable skill, something that can be taught the same way kids learn to do math and say “thank you.”2099
The Power of Habit by Charles Duhigg
If willpower is a skill, Muraven wondered, then why doesn’t it remain constant from day to day?2113
The Power of Habit by Charles Duhigg
Willpower isn’t just a skill. It’s a muscle, like the muscles in your arms or legs, and it gets tired as it works harder, so there’s less power left over for other things.”2145
The Power of Habit by Charles Duhigg
Once willpower became stronger, it touched everything.2172
The Power of Habit by Charles Duhigg
once you’ve gotten into that willpower groove, your brain is practiced at helping you focus on a goal.”2180
The Power of Habit by Charles Duhigg
It seems absurd to think that giving people a few pieces of blank paper might make a difference in how quickly they recover from surgery. But when the researcher visited the patients three months later, she found a striking difference between the two groups. The patients who had written plans in their booklets had started walking almost twice as fast as the ones who had not.2228
The Power of Habit by Charles Duhigg
PATIENTS DESIGNED WILLPOWER HABITS TO HELP THEM OVERCOME PAINFUL INFLECTION POINTS2249
The Power of Habit by Charles Duhigg
the patients who didn’t write out any plans were at a significant disadvantage, because they never thought ahead about how to deal with painful inflection points. They never deliberately designed willpower habits.2252
The Power of Habit by Charles Duhigg
Starbucks taught their employees how to handle moments of adversity by giving them willpower habit loops.2270
The Power of Habit by Charles Duhigg
“This workbook is for you to imagine unpleasant situations, and write out a plan for responding,” the manager said. “One of the systems we use is called the LATTE method. We Listen to the customer, Acknowledge their complaint, Take action by solving the problem, Thank them, and then Explain why the problem occurred.5.192277
The Power of Habit by Charles Duhigg
Starbucks has dozens of routines that employees are taught to use during stressful inflection points.2283
The Power of Habit by Charles Duhigg
This is how willpower becomes a habit: by choosing a certain behavior ahead of time, and then following that routine when an inflection point arrives.2290
The Power of Habit by Charles Duhigg
curriculum named “Moments That Matter,”2294
The Power of Habit by Charles Duhigg
Researchers had noticed that some people, like Travis, were able to create willpower habits relatively easily. Others, however, struggled, no matter how much training and support they received.2335
The Power of Habit by Charles Duhigg
The participants were asked to hit the space bar every time they saw a “6” followed by a “4.” This has become a standard way to measure willpower—paying attention to a boring sequence of flashing numbers requires a focus akin to working on an impossible puzzle. Students who had been treated kindly did well on the computer test. Whenever a “6” flashed and a “4” followed, they pounced on the space bar. They were able to maintain their focus for the entire twelve minutes. Despite ignoring the cookies, they had willpower to spare. Students who had been treated rudely, on the other hand, did terribly. They kept forgetting to hit the space bar. They said they were tired and couldn’t focus. Their willpower muscle, researchers determined, had been fatigued by the brusque instructions.2348
The Power of Habit by Charles Duhigg
he found that the key difference was the sense of control they had over their experience.2355
The Power of Habit by Charles Duhigg
reasons—if they feel like it’s a choice or something they enjoy because it helps someone else—it’s much less taxing. If they feel like they have no autonomy, if they’re just following orders, their willpower muscles get tired much faster.2357
The Power of Habit by Charles Duhigg
Simply giving employees a sense of agency—a feeling that they are in control, that they have genuine decision-making authority—can radically increase how much energy and focus they bring to their jobs.2360
The Power of Habit by Charles Duhigg
Destructive organizational habits can be found within hundreds of industries and at thousands of firms. And almost always, they are the products of thoughtlessness, of leaders who avoid thinking about the culture and so let it develop without guidance. There are no organizations without institutional habits. There are only places where they are deliberately designed, and places where they are created without forethought, so they often grow from rivalries or fear.2487
The Power of Habit by Charles Duhigg
central conclusion: “Much of firm behavior,” they wrote, is best “understood as a reflection of general habits and strategic orientations coming from the firm’s past,” rather than “the result of a detailed survey of the remote twigs of the decision tree.”2503
The Power of Habit by Charles Duhigg
it may seem like most organizations make rational choices based on deliberate decision making, but that’s not really how companies operate at all. Instead, firms are guided by long-held organizational habits, patterns that often emerge from thousands of employees’ independent decisions.6.16 And these habits have more profound impacts than anyone previously understood.2507
The Power of Habit by Charles Duhigg
These organizational habits—or “routines,” as Nelson and Winter called them—are enormously important, because without them, most companies would never get any work done.6.17 Routines provide the hundreds of unwritten rules that companies need to operate.6.18,6.19 They allow workers to experiment with new ideas without having to ask for permission at every step. They provide a kind of “organizational memory,”2517
The Power of Habit by Charles Duhigg
But among the most important benefits of routines is that they create truces between potentially warring groups or individuals within an organization.6.222527
The Power of Habit by Charles Duhigg
Companies aren’t families. They’re battlefields in a civil war.2534
The Power of Habit by Charles Duhigg
ROUTINES CREATE TRUCES THAT ALLOW WORK TO GET DONE2548
The Power of Habit by Charles Duhigg
Creating successful organizations isn’t just a matter of balancing authority. For an organization to work, leaders must cultivate habits that both create a real and balanced peace and, paradoxically, make it absolutely clear who’s in charge.2590
The Power of Habit by Charles Duhigg
The London Underground’s routines and truces all seemed logical until a fire erupted. At which point, an awful truth emerged: No one person, department, or baron had ultimate responsibility for passengers’ safety.2717
The Power of Habit by Charles Duhigg
Sometimes, one priority—or one department or one person or one goal—needs to overshadow everything else, though it might be unpopular or threaten the balance of power that keeps trains running on time.2719
The Power of Habit by Charles Duhigg
During turmoil, organizational habits become malleable enough to both assign responsibility and create a more equitable balance of power. Crises are so valuable, in fact, that sometimes it’s worth stirring up a sense of looming catastrophe rather than letting it die down.2727
The Power of Habit by Charles Duhigg
But once a sense of crisis gripped Rhode Island Hospital, everyone became more open to change.2759
The Power of Habit by Charles Duhigg
Good leaders seize crises to remake organizational habits.2772
The Power of Habit by Charles Duhigg
In fact, crises are such valuable opportunities that a wise leader often prolongs a sense of emergency on purpose.2778
The Power of Habit by Charles Duhigg
A company with dysfunctional habits can’t turn around simply because a leader orders it. Rather, wise executives seek out moments of crisis—or create the perception of crisis—and cultivate the sense that something must change, until everyone is finally ready to overhaul the patterns they live with each day.2798
The Power of Habit by Charles Duhigg
“You never want a serious crisis to go to waste,” Rahm Emanuel2801
The Power of Habit by Charles Duhigg
Pregnant women and new parents, after all, are the holy grail of retail. There is almost no more profitable, product-hungry, price-insensitive group in existence.2857
The Power of Habit by Charles Duhigg
more than 50 percent of purchasing decisions occurred at the moment a customer saw a product on the shelf, because, despite shoppers’ best intentions, their habits were stronger than their written intentions.2894
The Power of Habit by Charles Duhigg
“Consumers sometimes act like creatures of habit, automatically repeating past behavior with little regard to current goals,”2901
The Power of Habit by Charles Duhigg
even though everyone relied on habits to guide their purchases, each person’s habits were different.2904
The Power of Habit by Charles Duhigg
People’s buying habits are more likely to change when they go through a major life event.2972
The Power of Habit by Charles Duhigg
Consumers going through major life events often don’t notice, or care, that their shopping patterns have shifted. However, retailers notice, and they care quite a bit.2975
The Power of Habit by Charles Duhigg
One survey conducted in 2010 estimated that the average parent spends $6,800 on baby items before a child’s first birthday.2984
The Power of Habit by Charles Duhigg
a man walked into a Minnesota Target and demanded to see the manager. He was clutching an advertisement. He was very angry. “My daughter got this in the mail!” he said. “She’s still in high school, and you’re sending her coupons for baby clothes and cribs? Are you trying to encourage her to get pregnant?” The manager didn’t have any idea what the man was talking about. He looked at the mailer. Sure enough, it was addressed to the man’s daughter and contained advertisements for maternity clothing, nursery furniture, and pictures of smiling infants gazing into their mothers’ eyes. The manager apologized profusely, and then called, a few days later, to apologize again. The father was somewhat abashed. “I had a talk with my daughter,” he said. “It turns out there’s been some activities in my house I haven’t been completely aware of.” He took a deep breath. “She’s due in August. I owe you an apology.”3039
The Power of Habit by Charles Duhigg
There is evidence that a preference for things that sound “familiar” is a product of our neurology.3131
The Power of Habit by Charles Duhigg
Listening to music activates numerous areas of the brain, including the auditory cortex, the thalamus, and the superior parietal cortex.7.19 These same areas are also associated with pattern recognition and helping the brain decide which inputs to pay attention to and which to ignore. The areas that process music, in other words, are designed to seek out patterns and look for familiarity.3133
The Power of Habit by Charles Duhigg
To convince Americans to eat livers and kidneys, housewives had to know how to make the foods look, taste, and smell as similar as possible to what their families expected to see on the dinner table, the scientists concluded.3179
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“Managing a playlist is all about risk mitigation,” said Webster. “Stations have to take risks on new songs, otherwise people stop listening. But what listeners really want are songs they already like. So you have to make new songs seem familiar as fast as possible.”3228
The Power of Habit by Charles Duhigg
If you dress a new something in old habits, it’s easier for the public to accept it.3264
The Power of Habit by Charles Duhigg
Retention, the data said, was driven by emotional factors, such as whether employees knew members’ names or said hello when they walked in. People, it turns out, often go to the gym looking for a human connection, not a treadmill.3275
The Power of Habit by Charles Duhigg
Social habits are why some initiatives become world-changing movements, while others fail to ignite.3344
The Power of Habit by Charles Duhigg
A movement starts because of the social habits of friendship and the strong ties between close acquaintances. It grows because of the habits of a community, and the weak ties that hold neighborhoods and clans together. And it endures because a movement’s leaders give participants new habits that create a fresh sense of identity and a feeling of ownership.3347
The Power of Habit by Charles Duhigg
Montgomery’s civil life, at the time, was dominated by hundreds of small groups that created the city’s social fabric. The city’s Directory of Civil and Social Organizations was almost as thick as its phone book. Every adult, it seemed—particularly every black adult—belonged to some kind of club, church, social group, community center, or neighborhood organization, and often more than one. And within these social networks, Rosa Parks was particularly well known and liked.3381
The Power of Habit by Charles Duhigg
In general, sociologists say, most of us have friends who are like us. We might have a few close acquaintances who are richer, a few who are poorer, and a few of different races—but, on the whole, our deepest relationships tend to be with people who look like us, earn about the same amount of money, and come from similar backgrounds.3392
The Power of Habit by Charles Duhigg
The Montgomery bus boycott became a society-wide action because the sense of obligation that held the black community together was activated soon after Parks’s friends started spreading the word. People who hardly knew Rosa Parks decided to participate because of a social peer pressure—an influence known as “the power of weak ties”—that made it difficult to avoid joining in.3431
The Power of Habit by Charles Duhigg
As expected, he found that when job hunters approached strangers for assistance, they were rejected. When they appealed to friends, help was provided. More surprising, however, was how often job hunters also received help from casual acquaintances—friends of friends—people who were neither strangers nor close pals. Granovetter called those connections “weak ties,” because they represented the links that connect people who have acquaintances in common, who share membership in social networks, but aren’t directly connected by the strong ties of friendship themselves.3449
The Power of Habit by Charles Duhigg
In fact, in landing a job, Granovetter discovered, weak-tie acquaintances were often more important than strong-tie friends because weak ties give us access to social networks where we don’t otherwise belong.3453
The Power of Habit by Charles Duhigg
Our weak-tie acquaintances are often as influential—if not more—than our close-tie friends. As Granovetter wrote, “Individuals with few weak ties will be deprived of information from distant parts of the social system and will be confined to the provincial news and views of their close friends.3460
The Power of Habit by Charles Duhigg
Peer pressure—and the social habits that encourage people to conform to group expectations—is difficult to describe, because it often differs in form and expression from person to person. These social habits aren’t so much one consistent pattern as dozens of individual habits that ultimately cause everyone to move in the same direction.3474
The Power of Habit by Charles Duhigg
The habits of peer pressure, however, have something in common. They often spread through weak ties.3477
The Power of Habit by Charles Duhigg
because of social habits—or more specifically, because of the power of strong and weak ties working in tandem. The students who participated in Freedom Summer were enmeshed in the types of communities where both their close friends and their casual acquaintances expected them to get on the bus.3517
The Power of Habit by Charles Duhigg
activate the third part of the movement formula, and the boycott would become a self-perpetuating force.3590
The Power of Habit by Charles Duhigg
Only the evangelist who helps people “to become followers of Christ in their normal social relationship has any chance of liberating multitudes.”3611
The Power of Habit by Charles Duhigg
“If you try to scare people into following Christ’s example, it’s not going to work for too long. The only way you get people to take responsibility for their spiritual maturity is to teach them habits of faith.3627
The Power of Habit by Charles Duhigg
He was never certain he would have enough classrooms to accommodate everyone who showed up for Bible study, so he had asked a few church members to host classes inside their homes. He worried that people might complain about going to someone’s house, rather than a proper church classroom. But congregants loved it, they said. The small groups gave them a chance to meet their neighbors. So, after he returned from his leave, Warren assigned every Saddleback member to a small group that met every week. It was one of the most important decisions he ever made, because it transformed church participation from a decision into a habit that drew on already-existing social urges and patterns.3658
The Power of Habit by Charles Duhigg
People are attracted by a sense of community and the weak ties that a congregation offers. Then once inside, they’re pushed into a small group of neighbors—a petri dish, if you will, for growing close ties—where their faith becomes an aspect of their social experience and daily lives.3672
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one of Saddleback’s course manuals reads. “All of us are simply a bundle of habits.… Our goal is to help you replace some bad habits with some good habits that will help you grow in Christ’s likeness.”3685
The Power of Habit by Charles Duhigg
This is the third aspect of how social habits drive movements: For an idea to grow beyond a community, it must become self-propelling. And the surest way to achieve that is to give people new habits that help them figure out where to go on their own.3696
The Power of Habit by Charles Duhigg
“We must love our white brothers, no matter what they do to us,” King said. “We must make them know that we love them. Jesus still cries out in words that echo across the centuries: ‘Love your enemies; bless them that curse you; pray for them that despitefully use you.’ 3715
The Power of Habit by Charles Duhigg
“We must meet hate with love,” King told the crowd the night of the bombing.3726
The Power of Habit by Charles Duhigg
“You start to see yourself as part of a vast social enterprise, and after a while, you really believe you are.”3739
The Power of Habit by Charles Duhigg
let us be loving enough to turn an enemy into a friend. We must now move from protest to reconciliation..…3779
The Power of Habit by Charles Duhigg
THE NEUROLOGY OF FREE WILL Are We Responsible for Our Habits?3782
The Power of Habit by Charles Duhigg
“Sleepwalking is a reminder that wake and sleep are not mutually exclusive,” Mark Mahowald, a professor of neurology at the University of Minnesota3893
The Power of Habit by Charles Duhigg
“The part of your brain that monitors your behavior is asleep, but the parts capable of very complex activities are awake. The problem is that there’s nothing guiding the brain except for basic patterns, your most basic habits. You follow what exists in your head, because you’re not capable of making a choice.”3894
The Power of Habit by Charles Duhigg
courts and juries, has agreed that some habits are so powerful that they overwhelm our capacity to make choices, and thus we’re not responsible for what we do.3906
The Power of Habit by Charles Duhigg
our most primitive neurological structure—the brain stem—paralyzes our limbs and nervous system, allowing our brains to experience dreams without our bodies moving. Usually, people can make the transition in and out of paralysis multiple times each night without any problems. Within neurology, it’s known as the “switch.” Some people’s brains, though, experience switching errors. They go into incomplete paralysis as they sleep, and their bodies are active while they dream or pass between sleep phases. This is the root cause of sleepwalking3909
The Power of Habit by Charles Duhigg
If the fight-or-flight habit is cued by a sleep terror, there is no chance that someone can override it through logic or reason.3934
The Power of Habit by Charles Duhigg
Sleepwalking seems to allow some choice, some participation by our higher brains that tell us to stay away from the edge of the roof. Someone in the grip of a sleep terror, however, simply follows the habit loop no matter where it leads.3946
The Power of Habit by Charles Duhigg
Some scientists suspect sleep terrors might be genetic; others say diseases such as Parkinson’s make them more likely.3949
The Power of Habit by Charles Duhigg
pathological gamblers got more excited about winning. When the symbols lined up, even though they didn’t actually win any money, the areas in their brains related to emotion and reward were much more active than in non-pathological gamblers.4076
The Power of Habit by Charles Duhigg
To pathological gamblers, near misses looked like wins. Their brains reacted almost the same way. But to a nonpathological gambler, a near miss was like a loss. People without a gambling problem were better at recognizing that a near miss means you still lose.”4078
The Power of Habit by Charles Duhigg
People with gambling problems got a mental high from the near misses—which, Habib hypothesizes, is probably why they gamble for so much longer than everyone else: because the near miss triggers those habits that prompt them to put down another bet. The nonproblem gamblers, when they saw a near miss, got a dose of apprehension that triggered a different habit, the one that says I should quit before it gets worse.4081
The Power of Habit by Charles Duhigg
Gaming companies are well aware of this tendency, of course, which is why in the past decades, slot machines have been reprogrammed to deliver a more constant supply of near wins.3 Gamblers who keep betting after near wins are what make casinos, racetracks, and state lotteries so profitable. “Adding a near miss to a lottery is like pouring jet fuel on a fire,”4087
The Power of Habit by Charles Duhigg
So why do we say that those gamblers are in control of their actions and the Parkinson’s patients aren’t?”4103
The Power of Habit by Charles Duhigg
“Historically, in neuroscience, we’ve said that people with brain damage lose some of their free will,” said Habib. “But when a pathological gambler sees a casino, it seems very similar. It seems like they’re acting without choice.”4132
The Power of Habit by Charles Duhigg
“Some thinkers,” Aristotle wrote in Nicomachean Ethics, “hold that it is by nature that people become good, others that it is by habit, and others that it is by instruction.” For Aristotle, habits reigned supreme. The behaviors that occur unthinkingly are the evidence of our truest selves, he said.4157
The Power of Habit by Charles Duhigg
However, to modify a habit, you must decide to change it. You must consciously accept the hard work of identifying the cues and rewards that drive the habits’ routines, and find alternatives. You must know you have control and be self-conscious enough to use it—and4168
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once you know a habit exists, you have the responsibility to change it.4175
The Power of Habit by Charles Duhigg
once you understand that habits can change, you have the freedom—and the responsibility—to remake them. Once you understand that habits can be rebuilt, the power of habit becomes easier to grasp, and the only option left is to get to work.4179
The Power of Habit by Charles Duhigg
“All our life,” William James told us in the prologue, “so far as it has definite form, is but a mass of habits—practical, emotional, and intellectual—systematically organized for our weal or woe, and bearing us irresistibly toward our destiny, whatever the latter may be.”4182
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conduct a yearlong experiment. He would spend twelve months believing that he had control over himself and his destiny, that he could become better, that he had the free will to change. There was no proof that it was true. But he would free himself to believe, all evidence to the contrary, that change was possible.4194
The Power of Habit by Charles Duhigg
Later, he would famously write that the will to believe is the most important ingredient in creating belief in change. And that one of the most important methods for creating that belief was habits. Habits, he noted, are what allow us to “do a thing with difficulty the first time, but soon do it more and more easily, and finally, with sufficient practice, do it semi-mechanically, or with hardly any consciousness at all.” Once we choose who we want to be, people grow “to the way in which they have been exercised,4206
The Power of Habit by Charles Duhigg
If you believe you can change—if you make it a habit—the change becomes real.4211
The Power of Habit by Charles Duhigg
“There are these two young fish swimming along and they happen to meet an older fish swimming the other way, who nods at them and says ‘Morning, boys. How’s the water?’ ” the writer David Foster Wallace told a class of graduating college students in 2005. “And the two young fish swim on for a bit, and then eventually one of them looks over at the other and goes ‘What the hell is water?’ ” The water is habits, the unthinking choices and invisible decisions that surround us every day—and which, just by looking at them, become visible again.4214
The Power of Habit by Charles Duhigg
The Principles of Psychology to the topic. Water, he said, is the most apt analogy for how a habit works. Water “hollows out for itself a channel, which grows broader and deeper; and, after having ceased to flow, it resumes, when it flows again, the path traced by itself before.”4220
The Power of Habit by Charles Duhigg
Everyone goes through periods when we know we need to change. Studies, however, tell us that simply knowing often isn’t enough. Sometimes it takes something else—exposure to the right idea, hearing stories that resonate in our own lives, a certain kind of encouragement—that makes the first step feel within reach.4252
The Power of Habit by Charles Duhigg
People who successfully maintain weight loss typically eat breakfast every morning. They also weigh themselves each day.4274
The Power of Habit by Charles Duhigg
Eating a healthy breakfast makes it less likely you will snack later in the day, according to studies. And frequently measuring your weight allows us—sometimes almost subconsciously—to see how changing our diets influences the pounds lost.4276
The Power of Habit by Charles Duhigg
We need to see small victories to believe a long battle will be won.4279
The Power of Habit by Charles Duhigg
I was trying to quit, just walk away, rather than replacing smoking with a new habit.4319
The Power of Habit by Charles Duhigg
I realized that I needed to focus on one thing at a time. Smoking was my keystone habit.4323
The Power of Habit by Charles Duhigg
Studies suggest that this process of experimentation—and failure—is critical in long-term habit change. Smokers often quit and then start smoking again as many as seven times before giving up cigarettes for good. It’s tempting to see those relapses as failures, but what’s really occurring are experiments.4336
The Power of Habit by Charles Duhigg
Research by James Prochaska at the University of Rhode Island and others shows that as smokers quit, and then relapse, they begin to achieve a self-awareness about the cues and rewards that drive their smoking patterns. The first few times we fail to change, we’re probably not aware why. However, as a pattern emerges—“I4338
The Power of Habit by Charles Duhigg
“That’s why failure is so valuable. It forces us to learn, even if we don’t want to.”4343
The Power of Habit by Charles Duhigg
Today, cultural evolution is outpacing and sometimes outwitting natural selection.6208
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culture does not allow us to transcend our biology.6216
The Power of Habit by Charles Duhigg
Like it or not, we are slightly fat, furless, bipedal primates who crave sugar, salt, fat, and starch, but we are still adapted to eating a diverse diet of fibrous fruits and vegetables, nuts, seeds, tubers, and lean meat. We enjoy rest and relaxation, but our bodies are still those of endurance athletes evolved to walk many miles a day and often run, as well as dig, climb, and carry. We love many comforts, but we are not well adapted to spend our days indoors in chairs, wearing supportive shoes, staring at books or screens for hours on end. As a result, billions of people suffer from diseases of affluence, novelty, and disuse that used to be rare or unknown. We then treat the symptoms of these diseases because it is easier, more profitable, and more urgent than treating their causes, many of which we don’t understand anyway. In doing so, we perpetuate a pernicious feedback loop—dysevolution—between culture and biology.6219
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Daniel Lieberman is professor of Human Evolutionary Biology, and the Edwin M. Lerner II Professor of Biological Sciences, at Harvard.11103
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(earning him the nickname the Barefoot Professor).11105
The Power of Habit by Charles Duhigg
