The Power of Habit by Charles Duhigg

Question 1

By focusing on one pattern—what is known as a “keystone habit”—Lisa had taught herself how to reprogram the other routines in her life, as well.102

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The Power of Habit by Charles Duhigg

Question 2

Duke University researcher in 2006 found that more than 40 percent of the actions people performed each day weren’t actual decisions, but habits.124

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The Power of Habit by Charles Duhigg

Question 3

the choices that all of us deliberately make at some point, and then stop thinking about but continue doing, often every day.144

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The Power of Habit by Charles Duhigg

Question 4

In some sense, he said, a community was a giant collection of habits occurring among thousands of people that, depending on how they’re influenced, could result in violence or peace.170

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The Power of Habit by Charles Duhigg

Question 5

“H.M.,” one of the most famous patients in medical history. When H.M.—his real name was Henry Molaison, but scientists shrouded his identity throughout his life—252

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The Power of Habit by Charles Duhigg

Question 6

Toward the center of the skull is a golf ball–sized lump of tissue that is similar to what you might find inside the head of a fish, reptile, or mammal.1.12 This is the basal ganglia, an oval of cells that, for years, scientists didn’t understand very well, except for suspicions that it played a role in diseases such as Parkinson’s.356

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The Power of Habit by Charles Duhigg

Question 7

As each rat learned how to navigate the maze, its mental activity decreased. As the route became more and more automatic, each rat started thinking less and less.377

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The Power of Habit by Charles Duhigg

Question 8

This process—in which the brain converts a sequence of actions into an automatic routine—is known as “chunking,” and it’s at the root of how habits form.1.18 There are dozens—if not hundreds—of behavioral chunks that we rely on every day.391

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The Power of Habit by Charles Duhigg

Question 9

Habits, scientists say, emerge because the brain is constantly looking for ways to save effort. Left to its own devices, the brain will try to make almost any routine into a habit, because habits allow our minds to ramp down more often.406

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The Power of Habit by Charles Duhigg

Question 10

This process within our brains is a three-step loop. First, there is a cue, a trigger that tells your brain to go into automatic mode and which habit to use. Then there is the routine, which can be physical or mental or emotional. Finally, there is a reward, which helps your brain figure out if this particular loop is worth remembering for the future: THE HABIT LOOP422

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The Power of Habit by Charles Duhigg

Question 11

if we learn to create new neurological routines that overpower those behaviors—if we take control of the habit loop—we can force those bad tendencies into the background,443

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The Power of Habit by Charles Duhigg

Question 12

habits are surprisingly delicate. If Eugene’s cues changed the slightest bit, his habits fell apart.503

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The Power of Habit by Charles Duhigg

Question 13

Habits are powerful, but delicate. They can emerge outside our consciousness, or can be deliberately designed.521

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The Power of Habit by Charles Duhigg

Question 14

The habit was so ingrained the mice couldn’t stop themselves.529

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The Power of Habit by Charles Duhigg

Question 15

Claude Hopkins was best known for a series of rules he coined explaining how to create new habits among consumers.606

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The Power of Habit by Charles Duhigg

Question 16

He created a craving. And that craving, it turns out, is what makes cues and rewards work. That craving is what powers the habit loop.631

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The Power of Habit by Charles Duhigg

Question 17

human psychology.” That psychology was grounded in two basic rules: First, find a simple and obvious cue. Second, clearly define the rewards. If you get those elements right, Hopkins promised, it was like magic. Look at Pepsodent: He had identified a cue—tooth film—and a reward—beautiful teeth—that had persuaded millions to start a daily ritual.668

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The Power of Habit by Charles Duhigg

Question 18

P&G’s products cleaned one out of every two laundry loads in America.694

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The Power of Habit by Charles Duhigg

Question 19

Scents are strange; even the strongest fade with constant exposure. That’s why no one was using Febreze, Stimson realized. The product’s cue—the thing that was supposed to trigger daily use—was hidden from the people who needed it most. Bad scents simply weren’t noticed frequently enough to trigger a regular habit.783

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The Power of Habit by Charles Duhigg

Question 20

the “I got a reward!” pattern the instant Julio saw the shapes on the screen, before the juice arrived: NOW, JULIO’S REWARD RESPONSE OCCURS BEFORE THE JUICE ARRIVES In other words, the shapes on the monitor had become a cue not just for pulling a lever, but also for a pleasure response inside the monkey’s brain.827

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The Power of Habit by Charles Duhigg

Question 21

a new pattern emerge: craving. When Julio anticipated juice but didn’t receive it, a neurological pattern associated with desire and frustration erupted inside his skull. When Julio saw the cue, he started anticipating a juice-fueled joy. But if the juice didn’t arrive, that joy became a craving that, if unsatisfied, drove Julio to anger or depression.835

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The Power of Habit by Charles Duhigg

Question 22

once a monkey had developed a habit—once its brain anticipated the reward—the distractions held no allure.842

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The Power of Habit by Charles Duhigg

Question 23

This explains why habits are so powerful: They create neurological cravings.846

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The Power of Habit by Charles Duhigg

Question 24

The habit loop is spinning because a sense of craving has emerged.853

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The Power of Habit by Charles Duhigg

Question 25

“There is nothing programmed into our brains that makes us see a box of doughnuts and automatically want a sugary treat,” Schultz told me. “But once our brain learns that a doughnut box contains yummy sugar and other carbohydrates, it will start anticipating the sugar high. Our brains will push us toward the box. Then, if we don’t eat the doughnut, we’ll feel disappointed.”854

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The Power of Habit by Charles Duhigg

Question 26

This is how new habits are created: by putting together a cue, a routine, and a reward, and then cultivating a craving that drives the loop.866

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The Power of Habit by Charles Duhigg

Question 27

strong habits, wrote two researchers at the University of Michigan, produce addiction-like reactions so that “wanting evolves into obsessive craving” that can force our brains into autopilot, “even in the face of strong disincentives, including loss of reputation, job, home, and family.”877

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The Power of Habit by Charles Duhigg

Question 28

to overpower the habit, we must recognize which craving is driving the behavior.881

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The Power of Habit by Charles Duhigg

Question 29

But countless studies have shown that a cue and a reward, on their own, aren’t enough for a new habit to last. Only when your brain starts expecting the reward—craving the endorphins or sense of accomplishment—894

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The Power of Habit by Charles Duhigg

Question 30

But only once they created a sense of craving—the desire to make everything smell as nice as it looked—did Febreze become a hit. That craving is an essential part of the formula for creating new habits955

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The Power of Habit by Charles Duhigg

Question 31

Claude Hopkins wasn’t selling beautiful teeth. He was selling a sensation.985

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The Power of Habit by Charles Duhigg

Question 32

“Consumers need some kind of signal that a product is working,” Tracy Sinclair,991

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The Power of Habit by Charles Duhigg

Question 33

The tingling doesn’t make the toothpaste work any better. It just convinces people it’s doing the job.”993

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The Power of Habit by Charles Duhigg

Question 34

Anyone can use this basic formula to create habits of her or his own. Want to exercise more? Choose a cue, such as going to the gym as soon as you wake up, and a reward, such as a smoothie after each workout. Then think about that smoothie, or about the endorphin rush you’ll feel. Allow yourself to anticipate the reward. Eventually, that craving will make it easier to push through the gym doors every day.994

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The Power of Habit by Charles Duhigg

Question 35

most of the successful dieters also envisioned a specific reward for sticking with their diet—a bikini they wanted to wear or the sense of pride they felt when they stepped on the scale each day—something1000

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The Power of Habit by Charles Duhigg

Question 36

They focused on the craving for that reward when temptations arose, cultivated the craving into a mild obsession. And their cravings for that reward, researchers found, crowded out the temptation to drop the diet. The craving drove the habit loop.1002

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The Power of Habit by Charles Duhigg

Question 37

Cravings are what drive habits. And figuring out how to spark a craving makes creating a new habit easier. It’s as true now as it was almost a century ago.1016

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The Power of Habit by Charles Duhigg

Question 38

“Champions don’t do extraordinary things,” Dungy would explain. “They do ordinary things, but they do them without thinking, too fast for the other team to react. They follow the habits they’ve learned.”1044

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The Power of Habit by Charles Duhigg

Question 39

Rather, to change a habit, you must keep the old cue, and deliver the old reward, but insert a new routine. That’s the rule: If you use the same cue, and provide the same reward, you can shift the routine and change the habit. Almost any behavior can be transformed if the cue and reward stay the same.1054

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The Power of Habit by Charles Duhigg

Question 40

THE GOLDEN RULE OF HABIT CHANGE You Can’t Extinguish a Bad Habit, You Can Only Change It.1063

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The Power of Habit by Charles Duhigg

Question 41

HOW IT WORKS: USE THE SAME CUE. PROVIDE THE SAME REWARD. CHANGE THE ROUTINE.1065

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The Power of Habit by Charles Duhigg

Question 42

instead of teaching his players hundreds of formations, he has taught them only a handful, but they have practiced over and over until the behaviors are automatic.1080

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The Power of Habit by Charles Duhigg

Question 43

Bill Wilson would never have another drink. For the next thirty-six years, until he died of emphysema in 1971, he would devote himself to founding, building, and spreading Alcoholics Anonymous, until it became the largest, most well-known and successful habit-changing organization in the world.1143

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The Power of Habit by Charles Duhigg

Question 44

What AA provides instead is a method for attacking the habits that surround alcohol use.1158

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The Power of Habit by Charles Duhigg

Question 45

AA succeeds because it helps alcoholics use the same cues, and get the same reward, but it shifts the routine.1178

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The Power of Habit by Charles Duhigg

Question 46

Then, AA asks alcoholics to search for the rewards they get from alcohol. What cravings, the program asks, are driving your habit loop? Often, intoxication itself doesn’t make the list. Alcoholics crave a drink because it offers escape, relaxation, companionship, the blunting of anxieties, and an opportunity for emotional release. They might crave a cocktail to forget their worries. But they don’t necessarily crave feeling drunk. The physical effects of alcohol are often one of the least rewarding parts of drinking for addicts.1188

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The Power of Habit by Charles Duhigg

Question 47

“AA forces you to create new routines for what to do each night instead of drinking,” said Tonigan. “You can relax and talk through your anxieties at the meetings. The triggers and payoffs stay the same, it’s just the behavior that changes.”1198

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The Power of Habit by Charles Duhigg

Question 48

KEEP THE CUE, PROVIDE THE SAME REWARD, INSERT A NEW ROUTINE1201

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The Power of Habit by Charles Duhigg

Question 49

The devices implanted in the men’s heads were positioned inside their basal ganglia—the same part of the brain where the MIT researchers found the habit loop—and emitted an electrical charge that interrupted the neurological reward that triggers habitual cravings. After the men recovered from the operations, they were exposed to cues that had once triggered alcoholic urges, such as photos of beer or trips to a bar. Normally, it would have been impossible for them to resist a drink. But the devices inside their brains “overrode” each man’s neurological cravings. They didn’t touch a drop. “One of them told me the craving disappeared as soon as we turned the electricity on,” Mueller said. “Then, we turned it off, and the craving came back immediately.”1206

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The Power of Habit by Charles Duhigg

Question 50

The alcoholics only permanently changed once they learned new routines that drew on the old triggers and provided a familiar relief.1219

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The Power of Habit by Charles Duhigg

Question 51

AA provides a similar, though less invasive, system for inserting new routines into old habit loops.1221

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The Power of Habit by Charles Duhigg

Question 52

Asking patients to describe what triggers their habitual behavior is called awareness training,1240

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The Power of Habit by Charles Duhigg

Question 53

One habit had replaced another.1264

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The Power of Habit by Charles Duhigg

Question 54

“It seems ridiculously simple, but once you’re aware of how your habit works, once you recognize the cues and rewards, you’re halfway to changing it,” Nathan Azrin,1264

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The Power of Habit by Charles Duhigg

Question 55

we don’t really understand the cravings driving our behaviors until we look for them.1271

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The Power of Habit by Charles Duhigg

Question 56

If you identify the cues and rewards, you can change the routine.1282

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The Power of Habit by Charles Duhigg

Question 57

What Dungy wanted was to take all that decision making out of their game. And to do that, he needed them to recognize their existing habits and accept new routines.1295

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The Power of Habit by Charles Duhigg

Question 58

The brilliance of this system was that it removed the need for decision making. It allowed Brooks to move faster, because everything was a reaction—and eventually a habit—rather than a choice.1311

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The Power of Habit by Charles Duhigg

Question 59

What they were really saying was they trusted our system most of the time, but when everything was on the line, that belief broke down.”1330

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The Power of Habit by Charles Duhigg

Question 60

my sponsor told me that it didn’t matter if I felt in control. Without a higher power in my life, without admitting my powerlessness, none of it was going to work. I thought that was bull—I’m an atheist. But I knew that if something didn’t change, I was going to kill my kids. So I started working at that, working at believing in something bigger than me.1360

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The Power of Habit by Charles Duhigg

Question 61

Researchers began finding that habit replacement worked pretty well for many people until the stresses of life—such as finding out your mom has cancer, or your marriage is coming apart—got too high, at which point alcoholics often fell off the wagon.1369

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The Power of Habit by Charles Duhigg

Question 62

Over and over again, alcoholics said the same thing: Identifying cues and choosing new routines is important, but without another ingredient, the new habits never fully took hold. The secret, the alcoholics said, was God. Researchers hated that explanation. God and spirituality are not testable hypotheses.1373

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The Power of Habit by Charles Duhigg

Question 63

It wasn’t God that mattered, the researchers figured out. It was belief itself that made a difference. Once people learned how to believe in something, that skill started spilling over to other parts of their lives, until they started believing they could change. Belief was the ingredient that made a reworked habit loop into a permanent behavior.1384

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The Power of Habit by Charles Duhigg

Question 64

You don’t have to believe in God, but you do need the capacity to believe that things will get better.1388

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The Power of Habit by Charles Duhigg

Question 65

What can make a difference is believing that they can cope with that stress without alcohol.”1391

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The Power of Habit by Charles Duhigg

Question 66

Lee Ann Kaskutas, a senior scientist at the Alcohol Research Group. “There’s something really powerful about groups and shared experiences. People might be skeptical about their ability to change if they’re by themselves, but a group will convince them to suspend disbelief. A community creates belief.”1395

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The Power of Habit by Charles Duhigg

Question 67

it felt good to do something that wasn’t all about me.1400

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The Power of Habit by Charles Duhigg

Question 68

“Belief is the biggest part of success in professional football,” Dungy told me. “The team wanted to believe, but when things got really tense, they went back to their comfort zones and old habits.”1412

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The Power of Habit by Charles Duhigg

Question 69

“Most football teams aren’t really teams. They’re just guys who work together,” a third player from that period told me. “But we became a team. It felt amazing.1435

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The Power of Habit by Charles Duhigg

Question 70

“Change occurs among other people,” one of the psychologists involved in the study, Todd Heatherton, told me. “It seems real when we can see it in other people’s eyes.”1453

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The Power of Habit by Charles Duhigg

Question 71

But we do know that for habits to permanently change, people must believe that change is feasible. The same process that makes AA so effective—the power of a group to teach individuals how to believe—happens whenever people come together to help one another change. Belief is easier when it occurs within a community.1457

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The Power of Habit by Charles Duhigg

Question 72

How do habits change? There is, unfortunately, no specific set of steps guaranteed to work for every person. We know that a habit cannot be eradicated—it must, instead, be replaced. And we know that habits are most malleable when the Golden Rule of habit change is applied: If we keep the same cue and the same reward, a new routine can be inserted. But that’s not enough. For a habit to stay changed, people must believe change is possible. And most often, that belief only emerges with the help of a group.1499

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The Power of Habit by Charles Duhigg

Question 73

The evidence is clear: If you want to change a habit, you must find an alternative routine, and your odds of success go up dramatically when you commit to changing as part of a group.1508

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The Power of Habit by Charles Duhigg

Question 74

Belief is essential, and it grows out of a communal experience, even if that community is only as large as two people.1510

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The Power of Habit by Charles Duhigg

Question 75

The line separating habits and addictions is often difficult to measure. For instance, the American Society of Addiction Medicine defines addiction as “a primary, chronic disease of brain reward, motivation, memory and related circuitry.…1515

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The Power of Habit by Charles Duhigg

Question 76

though the process of habit change is easily described, it does not necessarily follow that it is easily accomplished.1532

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The Power of Habit by Charles Duhigg

Question 77

“If you want to understand how Alcoa is doing, you need to look at our workplace safety figures. If we bring our injury rates down, it won’t be because of cheerleading or the nonsense you sometimes hear from other CEOs. It will be because the individuals at this company have agreed to become part of something important: They’ve devoted themselves to creating a habit of excellence.1576

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The Power of Habit by Charles Duhigg

Question 78

By attacking one habit and then watching the changes ripple through the organization.1592

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The Power of Habit by Charles Duhigg

Question 79

you can’t order people to change. That’s not how the brain works. So I decided I was going to start by focusing on one thing. If I could start disrupting the habits around one thing, it would spread throughout the entire company.”1594

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The Power of Habit by Charles Duhigg

Question 80

Keystone habits start a process that, over time, transforms everything.1598

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The Power of Habit by Charles Duhigg

Question 81

Keystone habits say that success doesn’t depend on getting every single thing right, but instead relies on identifying a few key priorities and fashioning them into powerful levers.1599

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The Power of Habit by Charles Duhigg

Question 82

The habits that matter most are the ones that, when they start to shift, dislodge and remake other patterns.1601

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The Power of Habit by Charles Duhigg

Question 83

Researchers have found institutional habits in almost every organization or company they’ve scrutinized. “Individuals have habits; groups have routines,”1637

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The Power of Habit by Charles Duhigg

Question 84

“Routines are the organizational analogue of habits.”1638

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The Power of Habit by Charles Duhigg

Question 85

“The best agencies understood the importance of routines. The worst agencies were headed by people who never thought about it, and then wondered why no one followed their orders.”1652

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The Power of Habit by Charles Duhigg

Question 86

When people start habitually exercising, even as infrequently as once a week, they start changing other, unrelated patterns in their lives, often unknowingly.1720

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The Power of Habit by Charles Duhigg

Question 87

Studies have documented that families who habitually eat dinner together seem to raise children with better homework skills, higher grades, greater emotional control, and more confidence.4.11

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The Power of Habit by Charles Duhigg

Question 88

Making your bed every morning is correlated with better productivity, a greater sense of well-being, and stronger skills at sticking with a budget.4.12

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The Power of Habit by Charles Duhigg

Question 89

It’s not that a family meal or a tidy bed causes better grades or less frivolous spending. But somehow those initial shifts start chain reactions that help other good habits take hold.1725

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The Power of Habit by Charles Duhigg

Question 90

identifying keystone habits is tricky. To find them, you have to know where to look. Detecting keystone habits means searching out certain characteristics. Keystone habits offer what is known within academic literature as “small wins.” They help other habits to flourish by creating new structures, and they establish cultures where change becomes contagious.1730

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The Power of Habit by Charles Duhigg

Question 91

Bowman believed that for swimmers, the key to victory was creating the right routines.1752

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The Power of Habit by Charles Duhigg

Question 92

A huge body of research has shown that small wins have enormous power, an influence disproportionate to the accomplishments of the victories themselves. “Small wins are a steady application of a small advantage,” one Cornell professor wrote in 1984. “Once a small win has been accomplished, forces are set in motion that favor another small win.”4.14 Small wins fuel transformative changes by leveraging tiny advantages into patterns that convince people that bigger achievements are within reach.1774

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The Power of Habit by Charles Duhigg

Question 93

“If you were to ask Michael what’s going on in his head before competition, he would say he’s not really thinking about anything. He’s just following the program. But that’s not right. It’s more like his habits have taken over. When the race arrives, he’s more than halfway through his plan and he’s been victorious at every step.1802

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The Power of Habit by Charles Duhigg

Question 94

the second way that keystone habits encourage change: by creating structures that help other habits to flourish.1890

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The Power of Habit by Charles Duhigg

Question 95

The researchers hadn’t suggested any of these behaviors. They had simply asked everyone to write down what they ate once a week. But this keystone habit—food journaling—created a structure that helped other habits to flourish.1910

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The Power of Habit by Charles Duhigg

Question 96

This is the final way that keystone habits encourage widespread change: by creating cultures where new values become ingrained. Keystone habits make tough choices—such as firing a top executive—easier, because when that person violates the culture, it’s clear they have to go.1955

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The Power of Habit by Charles Duhigg

Question 97

Cultures grow out of the keystone habits in every organization, whether leaders are aware of them or not.1962

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The Power of Habit by Charles Duhigg

Question 98

Keystone habits transform us by creating cultures that make clear the values that, in the heat of a difficult decision or a moment of uncertainty, we might otherwise forget.1977

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The Power of Habit by Charles Duhigg

Question 99

Starbucks has taught him how to live, how to focus, how to get to work on time, and how to master his emotions. Most crucially, it has taught him willpower.2047

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The Power of Habit by Charles Duhigg

Question 100

At the core of that education is an intense focus on an all-important habit: willpower. Dozens of studies show that willpower is the single most important keystone habit for individual success.2054

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The Power of Habit by Charles Duhigg

Question 101

“Self-discipline predicted academic performance more robustly than did IQ. Self-discipline also predicted which students would improve their grades over the course of the school year, whereas IQ did not.… Self-discipline has a bigger effect on academic performance than does intellectual talent.”5.2 And the best way to strengthen willpower and give students a leg up, studies indicate, is to make it into a habit.2061

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The Power of Habit by Charles Duhigg

Question 102

four-year-olds who could delay gratification the longest ended up with the best grades and with SAT scores 210 points higher, on average, than everyone else.2092

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The Power of Habit by Charles Duhigg

Question 103

By the 1980s, a theory emerged that became generally accepted: Willpower is a learnable skill, something that can be taught the same way kids learn to do math and say “thank you.”2099

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The Power of Habit by Charles Duhigg

Question 104

If willpower is a skill, Muraven wondered, then why doesn’t it remain constant from day to day?2113

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The Power of Habit by Charles Duhigg

Question 105

Willpower isn’t just a skill. It’s a muscle, like the muscles in your arms or legs, and it gets tired as it works harder, so there’s less power left over for other things.”2145

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The Power of Habit by Charles Duhigg

Question 106

Once willpower became stronger, it touched everything.2172

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The Power of Habit by Charles Duhigg

Question 107

once you’ve gotten into that willpower groove, your brain is practiced at helping you focus on a goal.”2180

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The Power of Habit by Charles Duhigg

Question 108

It seems absurd to think that giving people a few pieces of blank paper might make a difference in how quickly they recover from surgery. But when the researcher visited the patients three months later, she found a striking difference between the two groups. The patients who had written plans in their booklets had started walking almost twice as fast as the ones who had not.2228

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The Power of Habit by Charles Duhigg

Question 109

PATIENTS DESIGNED WILLPOWER HABITS TO HELP THEM OVERCOME PAINFUL INFLECTION POINTS2249

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Question 110

the patients who didn’t write out any plans were at a significant disadvantage, because they never thought ahead about how to deal with painful inflection points. They never deliberately designed willpower habits.2252

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The Power of Habit by Charles Duhigg

Question 111

Starbucks taught their employees how to handle moments of adversity by giving them willpower habit loops.2270

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The Power of Habit by Charles Duhigg

Question 112

“This workbook is for you to imagine unpleasant situations, and write out a plan for responding,” the manager said. “One of the systems we use is called the LATTE method. We Listen to the customer, Acknowledge their complaint, Take action by solving the problem, Thank them, and then Explain why the problem occurred.5.192277

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The Power of Habit by Charles Duhigg

Question 113

Starbucks has dozens of routines that employees are taught to use during stressful inflection points.2283

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The Power of Habit by Charles Duhigg

Question 114

This is how willpower becomes a habit: by choosing a certain behavior ahead of time, and then following that routine when an inflection point arrives.2290

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The Power of Habit by Charles Duhigg

Question 115

curriculum named “Moments That Matter,”2294

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The Power of Habit by Charles Duhigg

Question 116

Researchers had noticed that some people, like Travis, were able to create willpower habits relatively easily. Others, however, struggled, no matter how much training and support they received.2335

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The Power of Habit by Charles Duhigg

Question 117

The participants were asked to hit the space bar every time they saw a “6” followed by a “4.” This has become a standard way to measure willpower—paying attention to a boring sequence of flashing numbers requires a focus akin to working on an impossible puzzle. Students who had been treated kindly did well on the computer test. Whenever a “6” flashed and a “4” followed, they pounced on the space bar. They were able to maintain their focus for the entire twelve minutes. Despite ignoring the cookies, they had willpower to spare. Students who had been treated rudely, on the other hand, did terribly. They kept forgetting to hit the space bar. They said they were tired and couldn’t focus. Their willpower muscle, researchers determined, had been fatigued by the brusque instructions.2348

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The Power of Habit by Charles Duhigg

Question 118

he found that the key difference was the sense of control they had over their experience.2355

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Question 119

reasons—if they feel like it’s a choice or something they enjoy because it helps someone else—it’s much less taxing. If they feel like they have no autonomy, if they’re just following orders, their willpower muscles get tired much faster.2357

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The Power of Habit by Charles Duhigg

Question 120

Simply giving employees a sense of agency—a feeling that they are in control, that they have genuine decision-making authority—can radically increase how much energy and focus they bring to their jobs.2360

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Question 121

Destructive organizational habits can be found within hundreds of industries and at thousands of firms. And almost always, they are the products of thoughtlessness, of leaders who avoid thinking about the culture and so let it develop without guidance. There are no organizations without institutional habits. There are only places where they are deliberately designed, and places where they are created without forethought, so they often grow from rivalries or fear.2487

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The Power of Habit by Charles Duhigg

Question 122

central conclusion: “Much of firm behavior,” they wrote, is best “understood as a reflection of general habits and strategic orientations coming from the firm’s past,” rather than “the result of a detailed survey of the remote twigs of the decision tree.”2503

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The Power of Habit by Charles Duhigg

Question 123

it may seem like most organizations make rational choices based on deliberate decision making, but that’s not really how companies operate at all. Instead, firms are guided by long-held organizational habits, patterns that often emerge from thousands of employees’ independent decisions.6.16 And these habits have more profound impacts than anyone previously understood.2507

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The Power of Habit by Charles Duhigg

Question 124

These organizational habits—or “routines,” as Nelson and Winter called them—are enormously important, because without them, most companies would never get any work done.6.17 Routines provide the hundreds of unwritten rules that companies need to operate.6.18,6.19 They allow workers to experiment with new ideas without having to ask for permission at every step. They provide a kind of “organizational memory,”2517

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The Power of Habit by Charles Duhigg

Question 125

But among the most important benefits of routines is that they create truces between potentially warring groups or individuals within an organization.6.222527

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The Power of Habit by Charles Duhigg

Question 126

Companies aren’t families. They’re battlefields in a civil war.2534

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The Power of Habit by Charles Duhigg

Question 127

ROUTINES CREATE TRUCES THAT ALLOW WORK TO GET DONE2548

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The Power of Habit by Charles Duhigg

Question 128

Creating successful organizations isn’t just a matter of balancing authority. For an organization to work, leaders must cultivate habits that both create a real and balanced peace and, paradoxically, make it absolutely clear who’s in charge.2590

Answer 128

The Power of Habit by Charles Duhigg

Question 129

The London Underground’s routines and truces all seemed logical until a fire erupted. At which point, an awful truth emerged: No one person, department, or baron had ultimate responsibility for passengers’ safety.2717

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The Power of Habit by Charles Duhigg

Question 130

Sometimes, one priority—or one department or one person or one goal—needs to overshadow everything else, though it might be unpopular or threaten the balance of power that keeps trains running on time.2719

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The Power of Habit by Charles Duhigg

Question 131

During turmoil, organizational habits become malleable enough to both assign responsibility and create a more equitable balance of power. Crises are so valuable, in fact, that sometimes it’s worth stirring up a sense of looming catastrophe rather than letting it die down.2727

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The Power of Habit by Charles Duhigg

Question 132

But once a sense of crisis gripped Rhode Island Hospital, everyone became more open to change.2759

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The Power of Habit by Charles Duhigg

Question 133

Good leaders seize crises to remake organizational habits.2772

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The Power of Habit by Charles Duhigg

Question 134

In fact, crises are such valuable opportunities that a wise leader often prolongs a sense of emergency on purpose.2778

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The Power of Habit by Charles Duhigg

Question 135

A company with dysfunctional habits can’t turn around simply because a leader orders it. Rather, wise executives seek out moments of crisis—or create the perception of crisis—and cultivate the sense that something must change, until everyone is finally ready to overhaul the patterns they live with each day.2798

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The Power of Habit by Charles Duhigg

Question 136

“You never want a serious crisis to go to waste,” Rahm Emanuel2801

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The Power of Habit by Charles Duhigg

Question 137

Pregnant women and new parents, after all, are the holy grail of retail. There is almost no more profitable, product-hungry, price-insensitive group in existence.2857

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The Power of Habit by Charles Duhigg

Question 138

more than 50 percent of purchasing decisions occurred at the moment a customer saw a product on the shelf, because, despite shoppers’ best intentions, their habits were stronger than their written intentions.2894

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The Power of Habit by Charles Duhigg

Question 139

“Consumers sometimes act like creatures of habit, automatically repeating past behavior with little regard to current goals,”2901

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The Power of Habit by Charles Duhigg

Question 140

even though everyone relied on habits to guide their purchases, each person’s habits were different.2904

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The Power of Habit by Charles Duhigg

Question 141

People’s buying habits are more likely to change when they go through a major life event.2972

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The Power of Habit by Charles Duhigg

Question 142

Consumers going through major life events often don’t notice, or care, that their shopping patterns have shifted. However, retailers notice, and they care quite a bit.2975

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The Power of Habit by Charles Duhigg

Question 143

One survey conducted in 2010 estimated that the average parent spends $6,800 on baby items before a child’s first birthday.2984

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The Power of Habit by Charles Duhigg

Question 144

a man walked into a Minnesota Target and demanded to see the manager. He was clutching an advertisement. He was very angry. “My daughter got this in the mail!” he said. “She’s still in high school, and you’re sending her coupons for baby clothes and cribs? Are you trying to encourage her to get pregnant?” The manager didn’t have any idea what the man was talking about. He looked at the mailer. Sure enough, it was addressed to the man’s daughter and contained advertisements for maternity clothing, nursery furniture, and pictures of smiling infants gazing into their mothers’ eyes. The manager apologized profusely, and then called, a few days later, to apologize again. The father was somewhat abashed. “I had a talk with my daughter,” he said. “It turns out there’s been some activities in my house I haven’t been completely aware of.” He took a deep breath. “She’s due in August. I owe you an apology.”3039

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The Power of Habit by Charles Duhigg

Question 145

There is evidence that a preference for things that sound “familiar” is a product of our neurology.3131

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The Power of Habit by Charles Duhigg

Question 146

Listening to music activates numerous areas of the brain, including the auditory cortex, the thalamus, and the superior parietal cortex.7.19 These same areas are also associated with pattern recognition and helping the brain decide which inputs to pay attention to and which to ignore. The areas that process music, in other words, are designed to seek out patterns and look for familiarity.3133

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The Power of Habit by Charles Duhigg

Question 147

To convince Americans to eat livers and kidneys, housewives had to know how to make the foods look, taste, and smell as similar as possible to what their families expected to see on the dinner table, the scientists concluded.3179

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The Power of Habit by Charles Duhigg

Question 148

“Managing a playlist is all about risk mitigation,” said Webster. “Stations have to take risks on new songs, otherwise people stop listening. But what listeners really want are songs they already like. So you have to make new songs seem familiar as fast as possible.”3228

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The Power of Habit by Charles Duhigg

Question 149

If you dress a new something in old habits, it’s easier for the public to accept it.3264

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The Power of Habit by Charles Duhigg

Question 150

Retention, the data said, was driven by emotional factors, such as whether employees knew members’ names or said hello when they walked in. People, it turns out, often go to the gym looking for a human connection, not a treadmill.3275

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The Power of Habit by Charles Duhigg

Question 151

Social habits are why some initiatives become world-changing movements, while others fail to ignite.3344

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The Power of Habit by Charles Duhigg

Question 152

A movement starts because of the social habits of friendship and the strong ties between close acquaintances. It grows because of the habits of a community, and the weak ties that hold neighborhoods and clans together. And it endures because a movement’s leaders give participants new habits that create a fresh sense of identity and a feeling of ownership.3347

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The Power of Habit by Charles Duhigg

Question 153

Montgomery’s civil life, at the time, was dominated by hundreds of small groups that created the city’s social fabric. The city’s Directory of Civil and Social Organizations was almost as thick as its phone book. Every adult, it seemed—particularly every black adult—belonged to some kind of club, church, social group, community center, or neighborhood organization, and often more than one. And within these social networks, Rosa Parks was particularly well known and liked.3381

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The Power of Habit by Charles Duhigg

Question 154

In general, sociologists say, most of us have friends who are like us. We might have a few close acquaintances who are richer, a few who are poorer, and a few of different races—but, on the whole, our deepest relationships tend to be with people who look like us, earn about the same amount of money, and come from similar backgrounds.3392

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The Power of Habit by Charles Duhigg

Question 155

The Montgomery bus boycott became a society-wide action because the sense of obligation that held the black community together was activated soon after Parks’s friends started spreading the word. People who hardly knew Rosa Parks decided to participate because of a social peer pressure—an influence known as “the power of weak ties”—that made it difficult to avoid joining in.3431

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The Power of Habit by Charles Duhigg

Question 156

As expected, he found that when job hunters approached strangers for assistance, they were rejected. When they appealed to friends, help was provided. More surprising, however, was how often job hunters also received help from casual acquaintances—friends of friends—people who were neither strangers nor close pals. Granovetter called those connections “weak ties,” because they represented the links that connect people who have acquaintances in common, who share membership in social networks, but aren’t directly connected by the strong ties of friendship themselves.3449

Answer 156

The Power of Habit by Charles Duhigg

Question 157

In fact, in landing a job, Granovetter discovered, weak-tie acquaintances were often more important than strong-tie friends because weak ties give us access to social networks where we don’t otherwise belong.3453

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The Power of Habit by Charles Duhigg

Question 158

Our weak-tie acquaintances are often as influential—if not more—than our close-tie friends. As Granovetter wrote, “Individuals with few weak ties will be deprived of information from distant parts of the social system and will be confined to the provincial news and views of their close friends.3460

Answer 158

The Power of Habit by Charles Duhigg

Question 159

Peer pressure—and the social habits that encourage people to conform to group expectations—is difficult to describe, because it often differs in form and expression from person to person. These social habits aren’t so much one consistent pattern as dozens of individual habits that ultimately cause everyone to move in the same direction.3474

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The Power of Habit by Charles Duhigg

Question 160

The habits of peer pressure, however, have something in common. They often spread through weak ties.3477

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The Power of Habit by Charles Duhigg

Question 161

because of social habits—or more specifically, because of the power of strong and weak ties working in tandem. The students who participated in Freedom Summer were enmeshed in the types of communities where both their close friends and their casual acquaintances expected them to get on the bus.3517

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The Power of Habit by Charles Duhigg

Question 162

activate the third part of the movement formula, and the boycott would become a self-perpetuating force.3590

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The Power of Habit by Charles Duhigg

Question 163

Only the evangelist who helps people “to become followers of Christ in their normal social relationship has any chance of liberating multitudes.”3611

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The Power of Habit by Charles Duhigg

Question 164

“If you try to scare people into following Christ’s example, it’s not going to work for too long. The only way you get people to take responsibility for their spiritual maturity is to teach them habits of faith.3627

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The Power of Habit by Charles Duhigg

Question 165

He was never certain he would have enough classrooms to accommodate everyone who showed up for Bible study, so he had asked a few church members to host classes inside their homes. He worried that people might complain about going to someone’s house, rather than a proper church classroom. But congregants loved it, they said. The small groups gave them a chance to meet their neighbors. So, after he returned from his leave, Warren assigned every Saddleback member to a small group that met every week. It was one of the most important decisions he ever made, because it transformed church participation from a decision into a habit that drew on already-existing social urges and patterns.3658

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The Power of Habit by Charles Duhigg

Question 166

People are attracted by a sense of community and the weak ties that a congregation offers. Then once inside, they’re pushed into a small group of neighbors—a petri dish, if you will, for growing close ties—where their faith becomes an aspect of their social experience and daily lives.3672

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The Power of Habit by Charles Duhigg

Question 167

one of Saddleback’s course manuals reads. “All of us are simply a bundle of habits.… Our goal is to help you replace some bad habits with some good habits that will help you grow in Christ’s likeness.”3685

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The Power of Habit by Charles Duhigg

Question 168

This is the third aspect of how social habits drive movements: For an idea to grow beyond a community, it must become self-propelling. And the surest way to achieve that is to give people new habits that help them figure out where to go on their own.3696

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The Power of Habit by Charles Duhigg

Question 169

“We must love our white brothers, no matter what they do to us,” King said. “We must make them know that we love them. Jesus still cries out in words that echo across the centuries: ‘Love your enemies; bless them that curse you; pray for them that despitefully use you.’ 3715

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The Power of Habit by Charles Duhigg

Question 170

“We must meet hate with love,” King told the crowd the night of the bombing.3726

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The Power of Habit by Charles Duhigg

Question 171

“You start to see yourself as part of a vast social enterprise, and after a while, you really believe you are.”3739

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The Power of Habit by Charles Duhigg

Question 172

let us be loving enough to turn an enemy into a friend. We must now move from protest to reconciliation..…3779

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The Power of Habit by Charles Duhigg

Question 173

THE NEUROLOGY OF FREE WILL Are We Responsible for Our Habits?3782

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The Power of Habit by Charles Duhigg

Question 174

“Sleepwalking is a reminder that wake and sleep are not mutually exclusive,” Mark Mahowald, a professor of neurology at the University of Minnesota3893

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The Power of Habit by Charles Duhigg

Question 175

“The part of your brain that monitors your behavior is asleep, but the parts capable of very complex activities are awake. The problem is that there’s nothing guiding the brain except for basic patterns, your most basic habits. You follow what exists in your head, because you’re not capable of making a choice.”3894

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The Power of Habit by Charles Duhigg

Question 176

courts and juries, has agreed that some habits are so powerful that they overwhelm our capacity to make choices, and thus we’re not responsible for what we do.3906

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The Power of Habit by Charles Duhigg

Question 177

our most primitive neurological structure—the brain stem—paralyzes our limbs and nervous system, allowing our brains to experience dreams without our bodies moving. Usually, people can make the transition in and out of paralysis multiple times each night without any problems. Within neurology, it’s known as the “switch.” Some people’s brains, though, experience switching errors. They go into incomplete paralysis as they sleep, and their bodies are active while they dream or pass between sleep phases. This is the root cause of sleepwalking3909

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The Power of Habit by Charles Duhigg

Question 178

If the fight-or-flight habit is cued by a sleep terror, there is no chance that someone can override it through logic or reason.3934

Answer 178

The Power of Habit by Charles Duhigg

Question 179

Sleepwalking seems to allow some choice, some participation by our higher brains that tell us to stay away from the edge of the roof. Someone in the grip of a sleep terror, however, simply follows the habit loop no matter where it leads.3946

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The Power of Habit by Charles Duhigg

Question 180

Some scientists suspect sleep terrors might be genetic; others say diseases such as Parkinson’s make them more likely.3949

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The Power of Habit by Charles Duhigg

Question 181

pathological gamblers got more excited about winning. When the symbols lined up, even though they didn’t actually win any money, the areas in their brains related to emotion and reward were much more active than in non-pathological gamblers.4076

Answer 181

The Power of Habit by Charles Duhigg

Question 182

To pathological gamblers, near misses looked like wins. Their brains reacted almost the same way. But to a nonpathological gambler, a near miss was like a loss. People without a gambling problem were better at recognizing that a near miss means you still lose.”4078

Answer 182

The Power of Habit by Charles Duhigg

Question 183

People with gambling problems got a mental high from the near misses—which, Habib hypothesizes, is probably why they gamble for so much longer than everyone else: because the near miss triggers those habits that prompt them to put down another bet. The nonproblem gamblers, when they saw a near miss, got a dose of apprehension that triggered a different habit, the one that says I should quit before it gets worse.4081

Answer 183

The Power of Habit by Charles Duhigg

Question 184

Gaming companies are well aware of this tendency, of course, which is why in the past decades, slot machines have been reprogrammed to deliver a more constant supply of near wins.3 Gamblers who keep betting after near wins are what make casinos, racetracks, and state lotteries so profitable. “Adding a near miss to a lottery is like pouring jet fuel on a fire,”4087

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The Power of Habit by Charles Duhigg

Question 185

So why do we say that those gamblers are in control of their actions and the Parkinson’s patients aren’t?”4103

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The Power of Habit by Charles Duhigg

Question 186

“Historically, in neuroscience, we’ve said that people with brain damage lose some of their free will,” said Habib. “But when a pathological gambler sees a casino, it seems very similar. It seems like they’re acting without choice.”4132

Answer 186

The Power of Habit by Charles Duhigg

Question 187

“Some thinkers,” Aristotle wrote in Nicomachean Ethics, “hold that it is by nature that people become good, others that it is by habit, and others that it is by instruction.” For Aristotle, habits reigned supreme. The behaviors that occur unthinkingly are the evidence of our truest selves, he said.4157

Answer 187

The Power of Habit by Charles Duhigg

Question 188

However, to modify a habit, you must decide to change it. You must consciously accept the hard work of identifying the cues and rewards that drive the habits’ routines, and find alternatives. You must know you have control and be self-conscious enough to use it—and4168

Answer 188

The Power of Habit by Charles Duhigg

Question 189

once you know a habit exists, you have the responsibility to change it.4175

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The Power of Habit by Charles Duhigg

Question 190

once you understand that habits can change, you have the freedom—and the responsibility—to remake them. Once you understand that habits can be rebuilt, the power of habit becomes easier to grasp, and the only option left is to get to work.4179

Answer 190

The Power of Habit by Charles Duhigg

Question 191

“All our life,” William James told us in the prologue, “so far as it has definite form, is but a mass of habits—practical, emotional, and intellectual—systematically organized for our weal or woe, and bearing us irresistibly toward our destiny, whatever the latter may be.”4182

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The Power of Habit by Charles Duhigg

Question 192

conduct a yearlong experiment. He would spend twelve months believing that he had control over himself and his destiny, that he could become better, that he had the free will to change. There was no proof that it was true. But he would free himself to believe, all evidence to the contrary, that change was possible.4194

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The Power of Habit by Charles Duhigg

Question 193

Later, he would famously write that the will to believe is the most important ingredient in creating belief in change. And that one of the most important methods for creating that belief was habits. Habits, he noted, are what allow us to “do a thing with difficulty the first time, but soon do it more and more easily, and finally, with sufficient practice, do it semi-mechanically, or with hardly any consciousness at all.” Once we choose who we want to be, people grow “to the way in which they have been exercised,4206

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The Power of Habit by Charles Duhigg

Question 194

If you believe you can change—if you make it a habit—the change becomes real.4211

Answer 194

The Power of Habit by Charles Duhigg

Question 195

“There are these two young fish swimming along and they happen to meet an older fish swimming the other way, who nods at them and says ‘Morning, boys. How’s the water?’ ” the writer David Foster Wallace told a class of graduating college students in 2005. “And the two young fish swim on for a bit, and then eventually one of them looks over at the other and goes ‘What the hell is water?’ ” The water is habits, the unthinking choices and invisible decisions that surround us every day—and which, just by looking at them, become visible again.4214

Answer 195

The Power of Habit by Charles Duhigg

Question 196

The Principles of Psychology to the topic. Water, he said, is the most apt analogy for how a habit works. Water “hollows out for itself a channel, which grows broader and deeper; and, after having ceased to flow, it resumes, when it flows again, the path traced by itself before.”4220

Answer 196

The Power of Habit by Charles Duhigg

Question 197

Everyone goes through periods when we know we need to change. Studies, however, tell us that simply knowing often isn’t enough. Sometimes it takes something else—exposure to the right idea, hearing stories that resonate in our own lives, a certain kind of encouragement—that makes the first step feel within reach.4252

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The Power of Habit by Charles Duhigg

Question 198

People who successfully maintain weight loss typically eat breakfast every morning. They also weigh themselves each day.4274

Answer 198

The Power of Habit by Charles Duhigg

Question 199

Eating a healthy breakfast makes it less likely you will snack later in the day, according to studies. And frequently measuring your weight allows us—sometimes almost subconsciously—to see how changing our diets influences the pounds lost.4276

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The Power of Habit by Charles Duhigg

Question 200

We need to see small victories to believe a long battle will be won.4279

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The Power of Habit by Charles Duhigg

Question 201

I was trying to quit, just walk away, rather than replacing smoking with a new habit.4319

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The Power of Habit by Charles Duhigg

Question 202

I realized that I needed to focus on one thing at a time. Smoking was my keystone habit.4323

Answer 202

The Power of Habit by Charles Duhigg

Question 203

Studies suggest that this process of experimentation—and failure—is critical in long-term habit change. Smokers often quit and then start smoking again as many as seven times before giving up cigarettes for good. It’s tempting to see those relapses as failures, but what’s really occurring are experiments.4336

Answer 203

The Power of Habit by Charles Duhigg

Question 204

Research by James Prochaska at the University of Rhode Island and others shows that as smokers quit, and then relapse, they begin to achieve a self-awareness about the cues and rewards that drive their smoking patterns. The first few times we fail to change, we’re probably not aware why. However, as a pattern emerges—“I4338

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The Power of Habit by Charles Duhigg

Question 205

“That’s why failure is so valuable. It forces us to learn, even if we don’t want to.”4343

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The Power of Habit by Charles Duhigg

Question 206

Today, cultural evolution is outpacing and sometimes outwitting natural selection.6208

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The Power of Habit by Charles Duhigg

Question 207

culture does not allow us to transcend our biology.6216

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The Power of Habit by Charles Duhigg

Question 208

Like it or not, we are slightly fat, furless, bipedal primates who crave sugar, salt, fat, and starch, but we are still adapted to eating a diverse diet of fibrous fruits and vegetables, nuts, seeds, tubers, and lean meat. We enjoy rest and relaxation, but our bodies are still those of endurance athletes evolved to walk many miles a day and often run, as well as dig, climb, and carry. We love many comforts, but we are not well adapted to spend our days indoors in chairs, wearing supportive shoes, staring at books or screens for hours on end. As a result, billions of people suffer from diseases of affluence, novelty, and disuse that used to be rare or unknown. We then treat the symptoms of these diseases because it is easier, more profitable, and more urgent than treating their causes, many of which we don’t understand anyway. In doing so, we perpetuate a pernicious feedback loop—dysevolution—between culture and biology.6219

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The Power of Habit by Charles Duhigg

Question 209

Daniel Lieberman is professor of Human Evolutionary Biology, and the Edwin M. Lerner II Professor of Biological Sciences, at Harvard.11103

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Question 210

(earning him the nickname the Barefoot Professor).11105

Answer 210

The Power of Habit by Charles Duhigg