Quiet: The Power of Introverts in a World That Can't Stop Talking by Susan Cain Flashcards
They said she was “timid and shy” but had “the courage of a lion.” 215
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Depending on which study you consult, one third to one half of Americans are introverts—in other words, one out of every two or three people you know. 239
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
If you’re not an introvert yourself, you are surely raising, managing, married to, or coupled with one. 241
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Velocity of speech counts as well as volume: we rank fast talkers as more competent and likable than slow ones. 258
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
research shows that the voluble are considered smarter than the reticent—even though there’s zero correlation between the gift of gab and good ideas. 259
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
“I’ve never seen anyone so nice and so tough at the same time,” 345
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
in 1921 the influential psychologist Carl Jung had published a bombshell of a book, Psychological Types, popularizing the terms introvert and extrovert as the central building blocks of personality. 354
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Introverts are drawn to the inner world of thought and feeling, said Jung, extroverts to the external life of people and activities. Introverts focus on the meaning they make of the events swirling around them; extroverts plunge into the events themselves. Introverts recharge their batteries by being alone; extroverts need to recharge when they don’t socialize enough. 355
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
introverts and extroverts differ in the level of outside stimulation that they need to function well. 366
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
One of the most humane phrases in the English language—“Only connect!”—was written by the distinctly introverted E. M. Forster in a novel exploring the question of how to achieve “human love at its height.” 384
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Shyness is inherently painful; introversion is not. 387
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
the shy person is afraid to speak up, while the introvert is simply overstimulated—but 398
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
(Finland is a famously introverted nation. Finnish joke: How can you tell if a Finn likes you? He’s staring at your shoes instead of his own.) 433
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Dale’s last name is Carnegie (Carnagey, actually; he changes the spelling later, likely to evoke Andrew, the great industrialist). 490
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Carnegie holds his first class at a YMCA night school on 125th Street in New York City. 492
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
The word personality didn’t exist in English until the eighteenth century, and the idea of “having a good personality” was not widespread until the twentieth. 505
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
In 1790, only 3 percent of Americans lived in cities; in 1840, only 8 percent did; by 1920, more than a third of the country were urbanites. “We cannot all live in cities,” wrote the news editor Horace Greeley in 1867, “yet nearly all seem determined to do so.” 513
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
the new personality-driven ads cast consumers as performers with stage fright from which only the advertiser’s product might rescue them. These ads focused obsessively on the hostile glare of the public spotlight. “ALL AROUND YOU PEOPLE ARE JUDGING YOU SILENTLY,” warned a 1922 ad for Woodbury’s soap. 552
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Men who were too quiet around women risked being thought gay; as a popular 1926 sex guide observed, “homosexuals are invariably timid, shy, retiring.” 577
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
1940s that Harvard should reject the “sensitive, neurotic” type and the “intellectually over-stimulated” in favor of boys of the “healthy extrovert kind.” In 1950, Yale’s president, Alfred Whitney Griswold, declared that the ideal Yalie was not a “beetle-browed, highly specialized intellectual, but a well-rounded man.” 618
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
the fastest-selling pharmaceutical in American history, according to the social historian Andrea Tone. By 1956 one of every twenty Americans had tried it; by 1960 a third of all prescriptions from U.S. doctors were for Miltown or a similar drug called Equanil. 639
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
“John Quincy Adams who can write / And Andrew Jackson who can fight.” The victor of that campaign? The fighter beat the writer, 659
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
but everything about him is an exercise in superiority, from the way he occasionally addresses the audience as “girls and boys,” 824
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
throughout the seminar, he constantly tries to “upsell” us. 840
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
But the thing about Tony—and what draws people to buy his products—is that like any good salesman, he believes in what he’s pitching. 853
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
We see salesmanship as a way of sharing one’s gifts with the world. This is why Tony’s zeal to sell to and be adulated by thousands of people at once is seen not as narcissism or hucksterism, but as leadership of the highest order. 862
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
If Abraham Lincoln was the embodiment of virtue during the Culture of Character, then Tony Robbins is his counterpart during the Culture of Personality. 864
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
an HBS grad, once called the place the “Spiritual Capital of Extroversion.” 886
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
The essence of the HBS education is that leaders have to act confidently and make decisions in the face of incomplete information. 916
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
“If you’re preparing alone for class, then you’re doing it wrong. Nothing at HBS is intended to be done alone.” 941
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
“If you leave HBS without having built an extensive social network, it’s like you failed your HBS experience.” 955
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
In the United States, he feels, conversation is about how effective you are at turning your experiences into stories, 959
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
a business culture in which verbal fluency and sociability are the two most important predictors of success, according to a Stanford Business School study. 963
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
The risk with our students is that they’re very good at getting their way. But that doesn’t mean they’re going the right way.” 1018
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
If we assume that quiet and loud people have roughly the same number of good (and bad) ideas, then we should worry if the louder and more forceful people always carry the day. 1020
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
In one study, groups of college students were asked to solve math problems together and then to rate one another’s intelligence and judgment. The students who spoke first and most often were consistently given the highest ratings, even though their suggestions (and math SAT scores) were no better than those of the less talkative students. 1027
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
The U.S. Army has a name for a similar phenomenon: “the Bus to Abilene.” “Any army officer can tell you what that means,” Colonel (Ret.) Stephen J. Gerras, a professor of behavioral sciences at the U.S. Army War College, told Yale Alumni Magazine in 2008. “It’s about a family sitting on a porch in Texas on a hot summer day, and somebody says, ‘I’m bored. Why don’t we go to Abilene?’ When they get to Abilene, somebody says, ‘You know, I didn’t really want to go.’ And the next person says, ‘I didn’t want to go—I thought you wanted to go,’ and so on. Whenever you’re in an army group and somebody says, ‘I think we’re all getting on the bus to Abilene here,’ that is a red flag. You can stop a conversation with it. It is a very powerful artifact of our culture.” 1035
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
we put too much of a premium on presenting and not enough on substance and critical thinking.” 1047
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Brigham Young University management professor Bradley Agle studied the CEOs of 128 major companies and found that those considered charismatic by their top executives had bigger salaries but not better corporate performance. 1064
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
“Level 5 Leaders.” These exceptional CEOs were known not for their flash or charisma but for extreme humility coupled with intense professional will. 1074
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
We don’t need giant personalities to transform companies. We need leaders who build not their own egos but the institutions they run. 1090
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
introverts are uniquely good at leading initiative-takers. Because of their inclination to listen to others and lack of interest in dominating social situations, introverts are more likely to hear and implement suggestions. 1129
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
extroverted leaders are better at getting results from more passive workers. 1136
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
people followed Moses because his words were thoughtful, not because he spoke them well. 1202
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Roger Horchow, a charming and successful businessman and backer of Broadway hits such as Les Misérables, who “collects people the same way others collect stamps.” “If you sat next to Roger Horchow on a plane ride across the Atlantic,” writes Gladwell, “he would start talking as the plane taxied to the runway, you would be laughing by the time the seatbelt sign was turned off, and when you landed at the other end you’d wonder where the time went.” 1208
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
“Connecting people to fix the world over time is the deepest spiritual value you can have,” Newmark has said. 1218
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
introverts are more likely than extroverts to express intimate facts about themselves online that their family and friends would be surprised to read, 1232
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Introverts in the Church: Finding Our Place in an Extroverted Culture. 1300
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
He describes this period of quiet midnights and solitary sunrises as “the biggest high ever.” 1388
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Most inventors and engineers I’ve met are like me—they’re shy and they live in their heads. They’re almost like artists. In fact, the very best of them are artists. And artists work best alone where they can control an invention’s design without a lot of other people designing it for marketing or some other committee. I don’t believe anything really revolutionary has been invented by committee. 1393
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
the more creative people tended to be socially poised introverts. They were interpersonally skilled but “not of an especially sociable or participative temperament.” They described themselves as independent and individualistic. As teens, many had been shy and solitary. 1406
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
A recent survey found that 91 percent of high-level managers believe that teams are the key to success. 1436
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
The amount of space per employee shrank from 500 square feet in the 1970s to 200 square feet in 2010, according to Peter Miscovich, 1444
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
But the two best groups spent most of their music-related time practicing in solitude: 1518
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
“Serious study alone” is the strongest predictor of skill for tournament-rated chess players, 1523
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
College students who tend to study alone learn more over time than those who work in groups. 1525
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
it’s only when you’re alone that you can engage in Deliberate Practice, which he has identified as the key to exceptional achievement. 1528
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Deliberate Practice is best conducted alone for several reasons. It takes intense concentration, and other people can be distracting. It requires deep motivation, often self-generated. But most important, it involves working on the task that’s most challenging to you personally. 1531
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
First, he was motivated: 1540
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Second, he built his expertise step by painstaking step. 1542
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
I acquired a central ability that was to help me through my entire career: patience. I’m serious. Patience is usually so underrated. 1543
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
I learned to not worry so much about the outcome, but to concentrate on the step I was on and to try to do it as perfectly as I could when I was doing it. 1545
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Third, Woz often worked alone. 1547
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Teens who are too gregarious to spend time alone often fail to cultivate their talents “because practicing music or studying math requires a solitude they dread.” Madeleine L’Engle, 1557
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
Sixty-two percent of the best performers said that their workspace was acceptably private, compared to only 19 percent of the worst performers; 76 percent of the worst performers but only 38 percent of the top performers said that people often interrupted them needlessly. 1581
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain
people learn better after a quiet stroll through the woods than after a noisy walk down a city street. 1591
Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain