Likeable Leadership by Dave Kerpen Flashcards
a brand is a promise delivered.
Likeable Leadership by Dave Kerpen
“When people talk, listen completely. Most people never listen.” - Ernest Hemingway
Likeable Leadership by Dave Kerpen
“I had no idea that being your authentic self could make me as rich as I’ve become. If I had, I’d have done it a lot earlier.” -Oprah Winfrey
Likeable Leadership by Dave Kerpen
“As a small businessperson, you have no greater leverage than the truth.” -John Whittier
Likeable Leadership by Dave Kerpen
“Individuals play the game, but teams beat the odds.” -SEAL Team Saying
Likeable Leadership by Dave Kerpen
“When you’re finished changing, you’re finished.” -Ben Franklin
Likeable Leadership by Dave Kerpen
“A true leader always keeps an element of surprise up his sleeve, which others cannot grasp but which keeps his public excited and breathless.” -Charles de Gaulle
Likeable Leadership by Dave Kerpen
Donor’s Choose studied the value of a hand-written thank-you note, and actually found donors were 38% more likely to give a 2nd time if they got a hand-written note!
Likeable Leadership by Dave Kerpen
1) We will always have fear, and that’s okay. 2) Courage is the ability to proceed in the face of fear. 3) The difference between those who are unsuccessful and those who are successful in life is often courage.
Likeable Leadership by Dave Kerpen
Fear plus courage may or may not lead to success. But it will lead to an adventure.
Likeable Leadership by Dave Kerpen
Life has a very funny way of working out the way it’s supposed to, though.
Likeable Leadership by Dave Kerpen
To get customers talking about your company, you need to give them something to talk about.
Likeable Leadership by Dave Kerpen
Every person and every organization makes mistakes. But if you can follow up those mistakes with a little (or a lot) of surprise and delight, you can not only erase the mistakes – you can create loyal fans for life.
Likeable Leadership by Dave Kerpen
- Put regular celebration and recognition of your stars on the calendar.
Likeable Leadership by Dave Kerpen
- Incorporate rituals and traditions. Rituals and traditions make events meaningful for participants.
Likeable Leadership by Dave Kerpen
- Have a clear company mission that gives meaning to the whole organization.
Likeable Leadership by Dave Kerpen
- Tell the story of how your organization was founded and how it developed.
Likeable Leadership by Dave Kerpen
- Keep your message simple and repeat it often.
Likeable Leadership by Dave Kerpen
- Change with the times while staying true to your core mission.
Likeable Leadership by Dave Kerpen
- Eat meals with your employees and customers.
Likeable Leadership by Dave Kerpen
Learning to say “no” or at least “not yet” is paramount to every entrepreneur’s success. Focus on what’s most important.
Likeable Leadership by Dave Kerpen
Focus is the single most important factor in determining your success as a business leader.
Likeable Leadership by Dave Kerpen
The key is knowing when you’re not in control of something, and letting go. No matter what, the one thing you always can control is your own attitude.
Likeable Leadership by Dave Kerpen
I knew what I didn’t love, but I didn’t know what exactly what I’d love yet. So I turned to the best-selling career book of all time. I read What Color Is Your Parachute and it helped me identify not only what I’ve love to do, but the organizations I’d love to work for.
Likeable Leadership by Dave Kerpen
The simple secret to an amazing career is to do what you love at organizations where you can grow.
Likeable Leadership by Dave Kerpen
Jackie Robinson said: “A life is not important except in the impact it has on other lives.”
Likeable Leadership by Dave Kerpen
Mark Twain said: “The two most important days in your life are the day you are born and the day you find out why.”
Likeable Leadership by Dave Kerpen
- Develop your soft skills. Managers, and even recruiters, often value soft skills over hard skills. 61% of managers believe that soft skills are more important. Soft skills are intangible but are crucial to career success. They include listening and interpersonal communication, the ability to prioritize work, handling conflicts and even having a positive attitude.
Likeable Leadership by Dave Kerpen
the most important phrase you’ll ever say in a meeting is: How can I help you?
Likeable Leadership by Dave Kerpen
7 steps to reinvent yourself professionally - 1. Understand how you’re currently perceived. Many of us think we have this down – but it’s easy to miss something.
Likeable Leadership by Dave Kerpen
7 steps to reinvent yourself professionally - 2. Test-drive your path. Don’t jump right into a reinvention.
Likeable Leadership by Dave Kerpen
7 steps to reinvent yourself professionally - 3. Look for mentors.
Likeable Leadership by Dave Kerpen
7 steps to reinvent yourself professionally - 4. Don’t be afraid to go backwards temporarily. When you reinvent yourself, you may have to downshift in the short term –
Likeable Leadership by Dave Kerpen
7 steps to reinvent yourself professionally - 5. Use social media to build connections. Social media is the great equalizer-
Likeable Leadership by Dave Kerpen
7 steps to reinvent yourself professionally - 6. Show what you know. As “knowledge workers,” it can sometimes be hard to demonstrate what we’re really capable of. So act like an artist and develop your own portfolio.
Likeable Leadership by Dave Kerpen
7 steps to reinvent yourself professionally - 7. Get a wingman. Psychology research shows (no surprise) that people who talk about their own accomplishments are viewed unfavorably; no one likes a braggart. But if someone else touts your accomplishments, you’re golden.
Likeable Leadership by Dave Kerpen
3 ways for making work with a jerk, easier - 1) Seek to Understand Where The Jerk is Coming From. By simply trying to understand, you’ll humanize him more, which will help you deal with him.
Likeable Leadership by Dave Kerpen
3 ways for making work with a jerk, easier - 2) Shower the Jerk with Positivity It never hurts to be positive. Never. Begin and end your interactions with the jerk with a smile. Send handwritten thank you notes.
Likeable Leadership by Dave Kerpen
3 ways for making work with a jerk, easier - 3) Talk to Others and Consider Your Options
Likeable Leadership by Dave Kerpen
three suggestions for making work with a jerk, easier, for you and for me:
Likeable Leadership by Dave Kerpen
1) Seek to Understand Where The Jerk is Coming From. By simply trying to understand, you’ll humanize him more, which will help you deal with him.
Likeable Leadership by Dave Kerpen
2) Shower the Jerk with Positivity It never hurts to be positive. Never. Begin and end your interactions with the jerk with a smile. Send handwritten thank you notes.\
Likeable Leadership by Dave Kerpen
3) Talk to Others and Consider Your Options
Likeable Leadership by Dave Kerpen
