Quality Flashcards
1
Q
What are the benefits of good quality
A
- Higher prices as good value for money
- Increased sales as pleased with quality so repeat purchases
- better reputation and image so attract sales and repeat purchases
2
Q
What is TQM
A
TQM aims to make managing quality the responsibility of all employees in a business to create a ‘culture of quality’ and gain a competitive advantage
3
Q
what are advantages of TQM
A
cost reduction
increased efficiency
increased customer satisfaction
reduced waste and errors
