Customer Service

Question 1

what are the benefits of good customer service

Answer 1

• customer satisfaction = recommend the business to others through word of mouth or social media reviews. This could increase the market share of the business.
• Customers are loyal and make repeat purchases = This means the business will have customers with brand loyalty.
• Customers are willing to pay more money for a product – Customers are willing to pay more money for a product

Question 2

how can business use websites for good customer service tell me 3

Answer 2

• displaying information about products and services
• having a frequently asked questions (FAQs) section
• having a store locater and opening times
• offering a live chat facility so that customers can instantly obtain answers to their questions
• displaying contact details so that customers can use a variety of methods to get in touch with the business
• allowing customers to create an account, which may allow them to store their details and perhaps receive special offers and discounts