Customer Service Flashcards
1
Q
What is the benefit of good customer service
A
Customers are loyal and make repeat purchases - business will have customers with brand loyalty.
Customers are willing to pay more money for a product – charge higher prices make the business more profitable.
Customer satisfaction - recommend the business to others through word of mouth or social media reviews. This could increase the market share of the business.
2
Q
what is e-commerce
A
companies buy/sell goods online
3
Q
what is e-commerce
A
companies buy/sell goods online
4
Q
how can websites be a good way to provide good customer service - 3
A
- 24/7 ordering so easy flexible method for customers
- FAQ - queries
- contact details for enquires or complain
- live chat
