Telehealth

Question 1

What is one of the key requirements to improve patient care?

Answer 1

ensure patients and carers are at the centre of healthcare design and delivery

Question 2

What is a hospital without walls?

Answer 2

the physical structure of a hospital walls are no longer there to confine clinical terms

Question 3

How can digital literacy be described?

Answer 3

those capabilities that fit someone for living, learning, working, participating and thriving in a digital society

Question 4

What is a digital capability framework?

Answer 4

Something individuals can use to assess their digital readiness and digital maturity

Question 5

Which phrase best describes telehealth?

Answer 5

Electronic and telecommunications technologies/services used to provide care and services from-a-distance

Question 6

When might it not be suitable to do remote consultations?

Answer 6

People who do not have the physical or technical capacity to communicate over the telephone/video

Question 7

What are some of the important technological considerations?

Answer 7

Internet connection, software, hardware, encrypted patient records

Question 8

How can you improve the set up of your telemedicine service?

Answer 8

Develop a workflow document with entry and exit criteria and outcomes

Question 9

What should you also think about doing after you have set your service up?

Answer 9

• Service user satisfaction survey
• What went well and what did not go quite as expected
• Evaluating re-training requirement

Question 10

When you make contact with a service user what you should you do first?

Answer 10

• Say hello, can you hear me?
• Formally introduce yourself
• Verify the service user’s identity and affirm they are not recording the consultation