Patient Communication & Trust Flashcards
1
Q
How do you introduce yourself to a patient?
A
- Introduce yourself and who you are
- Ensure you’re speaking to correct person by asking for name and date of birth
2
Q
What are the 4 pillars of safety?
A
T ask
I ndividual
L oad
E nvironment
3
Q
What is a benefit of active listening?
A
the patient feeling valued, so there’s higher levels of patient satisfaction and clinical outcomes (bad relationships can lower patient satisfaction and engagement with treatment, leading to poorer overall outcomes).
4
Q
How do you build good therapeutic alliance?
A
Active-listening
Compassion
Understanding
Trust
Language
Shared-decision making
Patient-centred care (e.g: use language chosen by patient)
