Teamwork & Collaboration

Question 1

What is collaboration

Answer 1

Defined as two or more individuals working toward a common goal by combining their skills and knowledge to avoid duplication of effort

Question 2

Interprofessional

Answer 2

pofessionals from various disciplines

Question 3

Interdisciplinary

Answer 3

includes professionals, paraprofessionals, patients and family members
doctors, nurses, nurse aids, RT, social services

Question 4

What is Autonomy

Answer 4

when the nurse is authorized to provide nursing care that falls within professional scope of practive

Question 5

Shared goverance

Answer 5

The goal is to change from a traditional hierachy management style to one that involves the nursing staff in decision making
Managers don’t control but facilitate

Question 6

Describe the nurses role as a collaborator

Answer 6

helps patients set goals and take active involvement in their care
shares expertise with other disciplines
serves on committies
offers expert opinion

Question 7

What does collaborating with the patient do

Answer 7

fosters trust
patient is forthcoming
increases independence and safety
shorter hospital stay

Question 8

Intrapersonal conflict

Answer 8

occurring within an individual
tension or stress that result from pressure

Question 9

interpersonal conflict

Answer 9

between two or more individuals
differences in goals, personalities and competition

Question 10

Intergroup conflict

Answer 10

between teams competing or in position of one another

Question 11

Interorganizational conflict

Answer 11

competition between two organizations

Question 12

Overt conflict

Answer 12

Addressing the conflict openly
Coping is usually easier

Question 13

Covert conflict

Answer 13

Conflict is not discusses openly, may be avoided or ignored
Operates below the surface
Results in increased stress and confusion about how to address the conflict

Question 14

What are the causes of conflict

Answer 14

miscommunication
inaccurate information
mistrust
ineffective leadership
resistance to change

Question 15

What are the 4 communication styles for conflict competence

Answer 15

competing, collaborating, avoiding, accommodating

Question 16

Competing communication style

Answer 16

assertive, power oriented approach, defending ones position of the patients behalf

Question 17

collaborating communication style

Answer 17

cooperative approach
compromising and addressing the issue

Question 18

Avoiding communication style

Answer 18

can be helpful when more info is needed or there’s a risk of further conflict

Question 19

accommodating communication style

Answer 19

Satisfying the concerns of others but neglecting self

Question 20

How do you prevent conflict

Answer 20

treat others with respect
avoid arguments
actively listen
consider the other persons point of view

Question 21

How do you respond to conflict

Answer 21

demonstrate trustworthiness, honesty and respect
avoid emotion-based discussions
avoid passing judgement

Question 22

Describe incivility in the workplace

Answer 22

aggression, bullying, violence

Question 23

Workplace bullying

Answer 23

A behavior lasting 6 months and plays out in a form of verbal attacks, refusal to help, speaking negatively or taunting or isolating

Question 24

How would you prevent bullying

Answer 24

develop code of conduct that outlines unacceptable behavior
promote 0 tolerance
Encorage to report bullying without fear or consequences
create environment which respect is fostered
Assure reports of bullying are taken seriously