Teamwork & Collaboration Flashcards
What is collaboration
Defined as two or more individuals working toward a common goal by combining their skills and knowledge to avoid duplication of effort
Interprofessional
pofessionals from various disciplines
Interdisciplinary
includes professionals, paraprofessionals, patients and family members
doctors, nurses, nurse aids, RT, social services
What is Autonomy
when the nurse is authorized to provide nursing care that falls within professional scope of practive
Shared goverance
The goal is to change from a traditional hierachy management style to one that involves the nursing staff in decision making
Managers don’t control but facilitate
Describe the nurses role as a collaborator
helps patients set goals and take active involvement in their care
shares expertise with other disciplines
serves on committies
offers expert opinion
What does collaborating with the patient do
fosters trust
patient is forthcoming
increases independence and safety
shorter hospital stay
Intrapersonal conflict
occurring within an individual
tension or stress that result from pressure
interpersonal conflict
between two or more individuals
differences in goals, personalities and competition
Intergroup conflict
between teams competing or in position of one another
Interorganizational conflict
competition between two organizations
Overt conflict
Addressing the conflict openly
Coping is usually easier
Covert conflict
Conflict is not discusses openly, may be avoided or ignored
Operates below the surface
Results in increased stress and confusion about how to address the conflict
What are the causes of conflict
miscommunication
inaccurate information
mistrust
ineffective leadership
resistance to change
What are the 4 communication styles for conflict competence
competing, collaborating, avoiding, accommodating
Competing communication style
assertive, power oriented approach, defending ones position of the patients behalf
collaborating communication style
cooperative approach
compromising and addressing the issue
Avoiding communication style
can be helpful when more info is needed or there’s a risk of further conflict
accommodating communication style
Satisfying the concerns of others but neglecting self
How do you prevent conflict
treat others with respect
avoid arguments
actively listen
consider the other persons point of view
How do you respond to conflict
demonstrate trustworthiness, honesty and respect
avoid emotion-based discussions
avoid passing judgement
Describe incivility in the workplace
aggression, bullying, violence
Workplace bullying
A behavior lasting 6 months and plays out in a form of verbal attacks, refusal to help, speaking negatively or taunting or isolating
How would you prevent bullying
develop code of conduct that outlines unacceptable behavior
promote 0 tolerance
Encorage to report bullying without fear or consequences
create environment which respect is fostered
Assure reports of bullying are taken seriously
