Communication

Question 1

What are the elements of the communication process

Answer 1

Referent
Sender
Receiver
Messanger
Channel
Feedback

Question 2

What is the Referant

Answer 2

The event or thought initiating the conversation

Question 3

What is the Sender

Answer 3

The person who initiates and encodes the communication

Question 4

What is the receiver

Answer 4

The person who receives and decodes or interprets the communication

Question 5

What is the Message

Answer 5

The information that is communicated

Question 6

What is the Channel

Answer 6

The methods of communiation

Question 7

What is the feedback

Answer 7

The response of the receiver of information

Question 8

Describe nonverbal communication

Answer 8

Wordless transmissions of information through body language
-posture, gait or stance
-facial expressions and eye movements
-Touch, gestures and symbolic expressions

Question 9

What is Proxemics

Answer 9

The study of spatial requirements of humans and animals

Question 10

What is voice inflection

Answer 10

The second most significant form of nonverbal communication

Question 11

3 modes of communication

Answer 11

Setting/context/content
Written communication
Electronic communicaiton

Question 12

Intrapersonal communication

Answer 12

Positive or negative self talk
Meditation and prayer

Question 13

Interpersonal communication

Answer 13

Interprofessional communication and ethical inplementations

Question 14

What are the small group dynamics in small group communication

Answer 14

Forming, Storming, Norming, Performing and Adjourning

Question 15

What does the nurse patient relationship consist of

Answer 15

building trust
Demonstrating empathy
Establishing boundaries
Recognizing and repeating cultural influences
Developing a comprehension plan of care

Question 16

What are the phases of the helping relationship

Answer 16

Orientation, Working and termination

Question 17

What are the factors that can effect the timing of patient communication

Answer 17

Pain or anxiety
Location and distractions

Question 18

What are the essential components of professional nursing communication

Answer 18

Respect, Assertiveness, Collaboration, delegation and Advocacy

Question 19

Social communication

Answer 19

most often occurs among individuals who know each other or who are getting to know each other informally
involves all parties engaged in the conversation
compare experiences, give advice, verbalize opinions, or make judgments on the behavior of others
Most social conversations are multifaceted and change focus as topics of conversation evolve.

Question 20

therapeutic communication

Answer 20

Nurses set their own opinions and judgments aside to listen more fully to their patients.
active listening, open posture, and reflection encourage patients to explore personal concerns, Patients respond with open, honest sharing to nurses who are accepting of alternative ideas and empathetic to the circumstances of others

Question 21

non-therapeutic communication

Answer 21

can be hurtful and potentially damaging to interaction. Changing the subject, asking why questions, giving false reassurance, being defensive or sharing personal opinions limits conversation between nurse and patient and discourages open conversation on sensitive topics

Question 22

Explain SOLER

Answer 22

S: encourages the listener to sit and face patient
O:reminds the nurse to maintain an open stance of posture while listening
L:suggests that the listener lean toward the speaker
E: Refers to maintaining eye contact without staring
R: Reminds the nurse to relax

Question 23

What are some examples of defense mechanisms

Answer 23

compensation, denial, displacement, projection, rationalization, regression, repression, sublimation, suppression

Question 24

what are the special communication considerations

Answer 24

Hearing-impaired
Visually-impaired
Physically or cognitively impaired
Families and communities