Communication Flashcards
What are the elements of the communication process
Referent
Sender
Receiver
Messanger
Channel
Feedback
What is the Referant
The event or thought initiating the conversation
What is the Sender
The person who initiates and encodes the communication
What is the receiver
The person who receives and decodes or interprets the communication
What is the Message
The information that is communicated
What is the Channel
The methods of communiation
What is the feedback
The response of the receiver of information
Describe nonverbal communication
Wordless transmissions of information through body language
-posture, gait or stance
-facial expressions and eye movements
-Touch, gestures and symbolic expressions
What is Proxemics
The study of spatial requirements of humans and animals
What is voice inflection
The second most significant form of nonverbal communication
3 modes of communication
Setting/context/content
Written communication
Electronic communicaiton
Intrapersonal communication
Positive or negative self talk
Meditation and prayer
Interpersonal communication
Interprofessional communication and ethical inplementations
What are the small group dynamics in small group communication
Forming, Storming, Norming, Performing and Adjourning
What does the nurse patient relationship consist of
building trust
Demonstrating empathy
Establishing boundaries
Recognizing and repeating cultural influences
Developing a comprehension plan of care
What are the phases of the helping relationship
Orientation, Working and termination
What are the factors that can effect the timing of patient communication
Pain or anxiety
Location and distractions
What are the essential components of professional nursing communication
Respect, Assertiveness, Collaboration, delegation and Advocacy
Social communication
most often occurs among individuals who know each other or who are getting to know each other informally
involves all parties engaged in the conversation
compare experiences, give advice, verbalize opinions, or make judgments on the behavior of others
Most social conversations are multifaceted and change focus as topics of conversation evolve.
therapeutic communication
Nurses set their own opinions and judgments aside to listen more fully to their patients.
active listening, open posture, and reflection encourage patients to explore personal concerns, Patients respond with open, honest sharing to nurses who are accepting of alternative ideas and empathetic to the circumstances of others
non-therapeutic communication
can be hurtful and potentially damaging to interaction. Changing the subject, asking why questions, giving false reassurance, being defensive or sharing personal opinions limits conversation between nurse and patient and discourages open conversation on sensitive topics
Explain SOLER
S: encourages the listener to sit and face patient
O:reminds the nurse to maintain an open stance of posture while listening
L:suggests that the listener lean toward the speaker
E: Refers to maintaining eye contact without staring
R: Reminds the nurse to relax
What are some examples of defense mechanisms
compensation, denial, displacement, projection, rationalization, regression, repression, sublimation, suppression
what are the special communication considerations
Hearing-impaired
Visually-impaired
Physically or cognitively impaired
Families and communities
