SCENE31-32

Question 1

受け取った注文品に問題があるようなのですが

Answer 1

There seems to be a problem with the order we have received from you.

Question 2

到着時に３つが壊れていました

Answer 2

Three units were damaged on arrival.

Question 3

配達された数が我々の注文と異なっているのですが

Answer 3

The quantity delivered here doesn’t correspond with our order.

Question 4

注文数は2箱不足しています

Answer 4

Our order is two box short.

Question 5

こちらの注文とは違うものが送られてきました

Answer 5

What we received was not what we ordered.

Question 6

すぐに入荷する予定はありますか

Answer 6

Are you expecting any to come in soon?

Question 7

一番早くていつ頃交換品は届きますか

Answer 7

When is the earliest we can expect to receive the replacement?

Question 8

損傷をご確認しただけるよう、写真を添付いたしました

Answer 8

I’ve attached the photos which show the damage.

Question 9

合計額に間違いをみつけました

Answer 9

We came across an error in the total amount.

Question 10

そちらは今週中には入荷の予定です

Answer 10

We expect it to come in by the end of the week.

Question 11

不足分の商品はすぐにお送りいたします

Answer 11

We’ll ship the missing items immediately.

Question 12

破損商品に関しては当社の負担でお取替えいたします

Answer 12

We’ll replace the damaged items at our cost.

Question 13

残りの商品は現在配送中で、明日そちらに到着予定です

Answer 13

The rest of the products are on their way right now, and

Question 14

もしかすると注文品は税関で足止めされているかもしれません

Answer 14

Your order might have been held up at customs.

Question 15

この件は詳しく調べまして早急にご連絡いたします

Answer 15

We’ll look into this and get back to you as soon as possible.

Question 16

恐れ入りますが、お客様側の間違いだと思いますが

Answer 16

I’m afraid the mistake was on your end.

Question 17

すぐに正しい請求書を送付いたします

Answer 17

We’ll send you the correct invoice tight away.

Question 18

けぅっかん商品を交換する代わりに商品を割引させていただくのは可能でしょうか

Answer 18

Is it possible to give you a price reduction instead of the replacements for the defective items?