CompTIA A+ Exam 220-1101 - Troubleshooting Methodology Quiz

Question 1

Which should be the first step in the troubleshooting process?

Answer 1

Identifying the problem

Question 2

Which specific actions are NOT performed in the first step of the troubleshooting process?

Answer 2

Establishing a theory of probable cause

Establishing a plan of action to resolve the problem

Question 3

In the troubleshooting methodology, establishing a theory of probable cause should come as the:

Answer 3

Second step of the troubleshooting process

Question 4

Once the theory of probable cause of the problem has been established, the next troubleshooting step should involve:

Answer 4

Testing the theory to determine the problem cause

Question 5

Which step of the troubleshooting process involves re-establishing a new theory to determine probable problem cause?

Answer 5

Testing the theory to determine the cause

Question 6

In the troubleshooting process, testing the theory to determine probable problem cause can also involve asking for assistance of more experienced peers.

TRUE / FALSE

Answer 6

TRUE

Question 7

Which step of the troubleshooting process involves establishing a plan of action to resolve the problem?

Answer 7

Fourth step

Question 8

Once a plan of action to resolve the problem has been established, the next step in the troubleshooting process should be:

Answer 8

Implementing the solution

Question 9

According to the troubleshooting methodology, verification of full system functionality and implementation of applicable preventive measures should be performed as the:

Answer 9

Next step after implementing the solution

Question 10

The last step of the troubleshooting process should come as the next consecutive step AFTER:

Answer 10

Verifying full system functionality

Implementing preventive measures

Question 11

The last step of the troubleshooting process should involve:

Answer 11

Documenting findings, actions, outcomes, and conclusions