5.5 – Fixing Mobile Devices Flashcards
Poor Battery Health
o Battery is dying = replace battery if possible
o Lithium-Ion = DON’T last forever
o Have too many apps open
o Running the phone in high performance mode
Swollen Battery
o Shutdown IMMEDIATELY
o Replace battery if possible
o May VOID warranty
o ON warranty = do repair for you
Broken Screen
o Replace screen if possible
o Laptop = ensure the wireless antennas are correct
Improper charging
o Charging port is damaged / battery is not holding a charge
o Fix the charging port if possible / replace battery [maybe replaced motherboard]
o Check to ensure using correct cable [fast charge / or not]
Poor / No connectivity
o Ensure you have joined the correct wireless network
o Ensure you are within a short distance of the access point
o Ensure area has enough cell towers
Liquid Damage
o Depends on liquid = dry / not dry
o DON’T use phone day or two
o Let it dry
Overheating
o Too many apps open
o Running in high performance mode
o Next to the heater [in the car]
Digitizer Issues
o Touch screen NOT working
o Replace if possible / entire screen unit
Physically Damaged Port
o Might be possible to remove & solder a new port
o Might have to replace the motherboard
Malware
o Run anti-malware on device
o Factory reset device
Cursor Drift / Touch Calibration
o Will need to recalibrate the device in software
