Ch 10.8 Flashcards
Why is communication important in the workplace?
Good communication improves relationships and reduces misunderstandings, while poor communication can cause resistance, defensiveness, and hostility.
Why is taking time important in communication?
Rushed communication leads to misunderstandings. Taking time ensures the right method is used and prevents unnecessary frustration.
Why should you accept others’ perspectives?
Recognizing that others have different feelings and views builds empathy, reduces conflict, and improves communication.
Why should you focus on the problem instead of the person?
Criticizing a person causes defensiveness. Addressing the issue itself leads to solutions without personal attacks.
What is congruence in communication?
Congruence means aligning words, thoughts, feelings, and actions. It ensures honesty without being cruel.
Why is active listening important?
Active listening improves understanding, encourages the speaker, and builds trust.
What are some techniques of active listening?
Watch body language (lean forward, eye contact).
Paraphrase what the speaker means.
Show empathy.
Ask open-ended questions.
Allow pauses without interrupting.
Why should feedback be timely and specific?
Immediate and clear feedback helps reinforce positive behavior and correct mistakes effectively.
Why is storytelling a powerful communication tool?
Stories make messages memorable, engage listeners, and convey emotions effectively.
When should storytelling be used in communication?
When sharing lessons, motivating teams, reinforcing values, or making complex ideas easier to understand.
Why should you assume differences in cross-cultural communication?
Assuming similarity can lead to misunderstandings. It’s safer to expect differences until proven otherwise.
Why should you recognize differences within a culture?
Stereotyping ignores individual differences, which exist in every culture.
How should you adjust your language in cross-cultural communication?
Speak slowly and clearly, avoid slang, and don’t assume fluency means shared beliefs.
What is employer branding?
It’s the promotion of a company’s positive image to attract and retain employees.
How can employer branding improve communication?
It conveys clear values, attracts employees who fit the company culture, and reinforces commitment among existing employees.
Why should organizations provide explanations for controversial policies?
Clear explanations reduce resistance and increase perceived fairness.
What is 360-degree feedback?
A feedback system where employees are evaluated by managers, peers, subordinates, and customers.
How does 360-degree feedback improve communication?
It provides a well-rounded view of performance and encourages open dialogue.
What is the purpose of employee surveys?
To gather honest feedback from employees and identify workplace concerns.
Why should companies share survey results with employees?
Sharing results shows employees their opinions matter and improves trust.
How do suggestion systems encourage communication?
They allow employees to submit ideas for improvements, enhancing innovation.
What is a potential downside of paid suggestion systems?
They may discourage open knowledge-sharing if employees focus on personal rewards.
How do telephone hotlines help communication?
They provide employees with company updates, support, and a way to report issues anonymously.
What are the benefits of corporate webcasting?
It allows for real-time interaction, global reach, and easy review of information.
