Ch 10.4 Flashcards
What is jargon in an organization?
Jargon is specialized language used by members of a particular profession or organization to communicate with each other.
What are the pros of using jargon in an organization?
Jargon is efficient for communicating with peers and can give those who use it a sense of status.
What are the cons of using jargon in an organization?
Jargon can create communication barriers, especially between departments or for new members and outsiders.
How can humour help organizational communication?
Humour can improve emotions, enhance understanding, increase creativity, reduce stress, and facilitate trust and feedback.
What is a risk of using humour in the workplace?
Inappropriate humour can lower the communicator’s status and lead to negative reactions, like violations of workplace norms.
What is body language in organizational communication?
Body language is non-verbal communication through motions, facial expressions, and physical location to convey messages about interest, liking, or status.
How do people use body language to communicate status?
People with higher status tend to be more relaxed and take up more space, while those with lower status show more nervous or restricted body language.
How do props and office decor communicate in the workplace?
Office decor can reflect a person’s personality, status, and organization skills, influencing how they are perceived by others.
How does clothing communicate in an organization?
Clothing can signal competence, seriousness, and status. Well-dressed people are often perceived as more competent and authoritative.
How can nonconformity in clothing affect perceptions of status?
Nonconformity, like dressing casually in a professional setting, can signal autonomy and control, increasing perceptions of status, but only if done intentionally in a prestigious context.
