13.2

Question 1

Relationship Conflict

Answer 1

Tensions among individuals due to personal differences, not related to the task.

Question 2

Task Conflict

Answer 2

Disagreements about the nature or content of the work to be done.

Question 3

Process Conflict

Answer 3

Disagreements about how the work should be organized or carried out.

Question 4

Constructive Conflict

Answer 4

Helps make better decisions and brings good changes. It usually happens when people disagree about the work (task), but not about each other or how the work is done.

Question 5

Destructive Conflict

Answer 5

Conflict that hinders progress and team functioning, usually when relationship/process conflict is high.

Question 6

Conflict Stimulation

Answer 6

Intentional introduction of conflict to break routine or drive innovation and change.

Question 7

Conflict Dynamics - Winning

Answer 7

When resolving the problem becomes less important than defeating the other party.

Question 8

Conflict Dynamics - Information Concealment

Answer 8

Parties begin hiding or distorting information; group conformity increases.

Question 9

Conflict Dynamics - Restricted Contact

Answer 9

Interaction between parties is minimized and limited to formal situations.

Question 10

Conflict Dynamics - Stereotyping

Answer 10

You see the other group in a bad way and see your own group as better.

Question 11

Conflict Dynamics - Aggressive Leaders

Answer 11

Assertive individuals who excel at conflict may rise as group leaders during conflict.